Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
---|---|---|---|---|---|---|
7.2.000.01 [03/31/06] – General | X | X | X | X | X | X |
This release note applies to all 7.2 releases of Reporting Templates for the Outbound Contact Solution. Information will be added to this release note as subsequent versions of the component are released. To help you identify the specific differences in releases, the release note includes new features and corrections and modifications for each release. Links in the Contents section enable you to access information regarding a specific release. A table in the Contents section lists at a high level the supported operating systems for each release. For more detailed information, see the Genesys Supported Operating Systems and Databases Reference Manual.
The Known Issues and Recommendations section is a cumulative list with the most recent items at the top of the list. This list includes information on when individual items were found and, if applicable, corrected.
The Discontinued Support section is also a cumulative list with the most recent items at the top of the list. This list includes functionality that is no longer supported and the release number of the version in which support was discontinued.
Note: Genesys solutions may sometimes utilize functionality from commercial or non-commercial third parties, when such solutions are determined to provide quality approaches to items Genesys would otherwise have to raise costs to implement.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. No new features were introduced in the initial 7.2 release of Reporting Templates for the Outbound Contact Solution.
No corrections and modifications were made between Release 7.1 or earlier releases and the initial 7.2 release.
This section provides the latest information on known issues and recommendations associated with this product.
The formula for ActualRunTime
may not be correct in all
scenarios. For example, campaign statuses may occur in parallel or
several statuses may overlap. (ER# 27665)
Found In: 6.1.001 | Fixed In: |
Object labels in the Distributed in Threshold
chart of the
Queue_Comparison
report may display a limited number
of object names. In addition, the labels may overlap the
Details
charts in this report. (ER# 98761, 98762)
Found In: 7.1.000.00 | Fixed In: |
Graph names in the Details
section of the
Outbound_campaign_calling_list_daily
report
may be illegible. (ER# 98767)
Found In: 7.1.000.00 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows NT operating system is no longer supported.
Discontinued As Of: November 2005 |
Information in this section is included for international customers.
Internationalization is not supported for this release of Reporting Templates for the Outbound Contact Solution.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Reporting Technical Reference Guide for the Genesys 7.2 Release includes an in-depth discussion of the Genesys telephony call and statistics models, information how to customize various parts of the Reporting environment to meet your specific business needs, and a virtual dictionary of the elements that comprise the out-of-box templates for each solution and solution option.
Reporting 7.2 CCPulse+ Help describes operation of the CCPulse+ application.
Genesys 7.2 Migration Guide, Volume One: Framework, Reporting, and Solutions helps you plan and perform migration of Genesys 6.x, 7.0, and 7.1 software to release 7.2.
Reporting 7.2 Getting Started Guide introduces the Reporting product set and describes Reporting component roles and interrelationships.