Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
---|---|---|---|---|---|---|
7.6.101.03_PTB – General | X | |||||
7.6.101.03 [9/26/08] – General | X | |||||
7.6.100.01 [5/12/08] – General | X | |||||
7.6.000.09 [2/15/08] – General | X |
This release note applies to all 7.6 releases of Outbound Contact Manager for the Portuguese (Brazilian) market.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a generally available release for the Portuguese (Brazilian) market. This localization is based on Outbound Contact Manager 7.6.101.03. Modifications to this software component in later software versions are not supported in this localized version.
This release contains no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this 7.6 release of Outbound Contact Manager.
OCM can now run on the Windows Vista operating system.
A new Append New (no chain merge)
option was added to the Calling List import and export operations.
When the radio button for this option is selected, OCM ensures that chains are not merged in the destination
Calling List when the chain_id
value of the record(s) in the source and destination lists is
the same. OCM prevents the appending of existing records with the same chain_id
value to the destination
chain by assigning a unique chain_id
value to them, but retaining the chain_n
value to avoid a scenario
where chains of different records from different Calling Lists are mixed.
For example, if you select this option and your existing Calling List includes a record with chain_id=1
and
chain_n=0
, and you import a chain of records that includes three records with chain_id=1
and chain_n=0, chain_n=1,
and chain_n=2
respectively, the first record from the chain of
three records from the imported Calling List will be dropped as a duplicate record and the other two records will be appended
to the destination list with a new chain_id
value while retaining their respective chain_n
values.
In contrast, if you select the Append New
option, when you import the records, the record with
chain_id=1
and chain_n=0
from the imported Calling List will still be dropped, but the
other records with the same chain_id=1
setting and different chain_n
values will be imported and
merged with the existing records with chain_id=1
.
Note: The Append New (no chain merge)
option is not documented in the Outbound Contact Manager 7.6 Help.
This release includes the following correction or modification:
OCM now correctly functions in the following scenario:
daily_from
or daily_till
fields is set to a value of 86400
or greater.Insert record
action in the Calling List Details
view.Previously, in this scenario, OCM might have terminated unexpectedly. In addition, if the Modify all
action was selected, the error message Error code 80004005
Method '~' of object '~' failed
was generated.
(ER# 201955252)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this 7.6 release of Outbound Contact Manager.
This release also includes the following corrections and modifications:
OCM no longer terminates unexpectedly in the following scenario:
Calling List Details
view.Update Record
from the main menu or the context menu, or double-click that record.Note: This problem did not occur for small calling lists where all records were visible in the dialog box and therefore did not require scrolling.
(ER# 181677701)
OCM displays the correct record in the Update Record
dialog box in the following scenario:
Calling List Details
view.Update Record
from the main menu or the context menu, or double-click that record.Previously, when you selected Update Record
or double-clicked a record after scrolling through the list, OCM displayed a different record in the Update Record
dialog box.
Note: This problem did not occur for small calling lists where all records were visible in the dialog box and therefore did not require scrolling.
(ER# 181677707)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of Outbound Contact Manager.
This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:
Outbound Contact Manager (OCM) now handles correctly a Time Zone with its offset set to fractional parts of an hour (for example IST, GMT+5:30). As a result, in this release, OCM now calculates the time parameters of the campaign sequence correctly in the following scenario:
Start Time
and Stop at time
parameters of the campaign sequence.(ER# 164704851)
This section provides the latest information on known issues and recommendations associated with this product.
When using the Append New (no chain merge)
option to import a Calling List from a file to an existing Calling List,
Outbound Contact Manager (OCM) may lose records.
(ER# 213446241)
Found In: 7.6.101.03 | Fixed In: |
If you import or export records to or from a Calling List using the Append New (no chain merge)
option,
OCM does not insert all of the records from the source Calling List into the destination list when
the destination list is empty.
(ER# 206808631)
Found In: 7.6.101.03 | Fixed In: |
When running on Windows 2000, OCM might terminate unexpectedly in the following scenario:
(ER# 195179841)
Found In: 7.6.101.03 | Fixed In: |
When running on Windows 2000, OCM might terminate unexpectedly in the following scenario:
Campaigns
view.(ER# 192963260)
Found In: 7.6.101.03 | Fixed In: |
When running on Windows 2000, OCM might terminate unexpectedly if a campaign sequence is updated in OCM (for example, if the Start Time sequence or Description properties are updated or a new sequence item is added to the campaign sequence). (ER# 206126241)
Found In: 7.6.101.03 | Fixed In: |
If you are importing records from a large Calling List (for example, 25,000 records) into a small Calling List (for example, 5 records), OCM might stop functioning. (ER# 181643511)
Found In: 7.6.100.01 | Fixed In: |
When you import records from another Calling List using the Append New
option, if Outbound Contact
Manager (OCM) encounters a record with the same values in the Calling List already, instead of skipping this
record, OCM adds the record with a new chain_id
. As a result, the same record is listed twice with
two different chain_id
values. For more information about this Append New
option,
see the Outbound Contact Manager Help. (ER#s 168294524, 193112163)
Found In: 7.1.000.03 | Fixed In: 7.6.101.03 |
When using Oracle or Informix databases, OCM generates a viewing filter with incorrect syntax when filtering
on the datetime
field if the viewing filter was created or edited using Standard
mode
in the Edit filter
dialog box. When this filter is required, Genesys recommends that you create it
using Expert
mode in the Edit filter dialog box. (ER# 84887)
Found In: 6.5.100.06 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued features or functions in this release of Outbound Contact Manager 7.6.
Information in this section is included for international customers.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
The Outbound Contact 7.6 Deployment Guide provides architectural information, instructions on how to install and configure Outbound Contact 7.6 components, configuration option descriptions, and other related information.
The Outbound Contact 7.6 Reference Manual describes application features for Outbound Contact 7.6 and provides information about constants, communication protocols, and other information.
The Outbound Contact Manager 7.6 Help file describes how to use Outbound Contact Manager.
The Framework 7.6 Log Events Help file describes log event messages for all Genesys server products.