Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.1 releases of T-Server for Nortel Communication Server 1000 with SCCS/MLS.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Guide.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.
• You can find information about changes and corrections to functionality common to all T-Servers in the release note for T-Server Common Part release 8.1.x.
• Your T-Server’s name correlates generally with the name of the switch you intend to use, but vendor switch names often change. For full details on the name(s) of the switch intended for use with this T-Server, see the Genesys Supported Media Interfaces Reference Manual.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see More Release Information/Legal Notices for T-Servers. Please contact your Customer Care representative if you have any questions.

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.011.08. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

T-Server no longer grows in memory while distributing EventCallDeleted to clients. (TS-11484)

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Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.011.07. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

The ISCC call path optimization feature no longer incorrectly breaks a link between two different calls on the same site. (TS-11451)

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Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.010.98. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

In trunk optimization scenarios, T-Server now updates AttributeCallID without distributing EventPartyChanged if it receives an indication of transfer completion when no main call exists in T-Server, even if the originating external digits do not match. Previously, a new call was created and EventPartyChanged was distributed to indicate a change of AttributeConnID, negatively affecting downstream reporting applications. (TS-11332)

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Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.010.97. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains the following new features or functionality:

• Support for the Red Hat Enterprise Linux operating system was added on February 1, 2017.

Corrections and Modifications

This release includes the following corrections and modifications:

T-Server addresses a latent stability issue caused by improper deletion of outstanding treatment requests. This problem can result in cases of link drop if treatments are pending on a route point during this time. (TS-11299)

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Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.010.97. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

In trunk optimization scenarios, T-Server now updates AttributeCallID without distributing EventPartyChanged if it receives an indication of transfer completion when no main call exists in T-Server. Previously, a new call was created and EventPartyChanged was distributed to indicate a change of AttributeConnID, negatively affecting downstream reporting applications. (TS-11220)

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Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.010.94. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

In trunk optimization scenarios, T-Server now updates AttributeCallID without distributing EventPartyChanged if it receives an indication of transfer completion when no main call exists in T-Server. Previously, a new call was created and EventPartyChanged was distributed to indicate a change of AttributeConnID, negatively affecting downstream reporting applications. (TS-11220)

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Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.66. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains the following new features or functionality:

• T-Server now supports the restricted other-dn-unknown-external option, which enables T-Server to set the locality of the OtherDN attribute to External, if the switch indicates an unknown type for that address. This option allows T-Server to recognize an external transfer and set the AttributeCallState attribute to CallStateRemoteRelease (5) in an EventPartyChanged message. This option is set in the TServer section.

  other-dn-unknown-external
  Default Value: false
  Valid Values: true, false
  Changes Take Effect: Immediately

  Assists T-Server in correctly recognizing an external transfer and setting the AttributeCallState attribute to CallStateRemoteRelease (5) in an EventPartyChanged message. If the value of this option is set to true, T-Server sets the locality of the OtherDN attribute to External, if the switch indicates an unknown type for that address.

  Warning! Use this option only when requested by Genesys Customer Care.

  (ER# 324955174, TS-10099)

Corrections and Modifications

This release includes the following corrections and modifications:

T-Server no longer becomes unstable on shutdown. Previously, if the LCA heartbeat was enabled, improper cleaning of some internal data objects could cause T-Server to become unstable when sending heartbeat messages. (ER# 319467615, TS-811)

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Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.54. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains the following new features or functionality:

• Support for the Linux operating system was added on June 27th, 2013.

• Support for the Solaris operating system was added on February 4th, 2013.

Corrections and Modifications

This release includes the following corrections and modifications:

T-Server now attempts to start all links after generating an EventLinkDisconnected message. Previously, after generating this message, only the previously started link would attempt to start. (ER# 311807784)

T-Server now correctly un-acquires a Routing Point when operating in backup mode. Previously, T-Server could queue these un-acquire requests indefinitely.

Note:This issue is very time sensitive and may rarely occur. (ER# 310828348)

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Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.50. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:

T-Server now correctly sends Local Control Agent (LCA) heartbeat messages. Previously, in scenarios where T-Server was built with TSCP version 8.1.001.47, T-Server could become unstable, if it was running on the same host as LCA 8.1.0 operating in Unresponsive Process Detection mode. (ER# 308058798)

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Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.47. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:

T-Server now correctly addresses an issue in the build process. Previously, T-Server could become unstable due to previous builds using non-thread-safe libraries. (ER# 296055815)

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Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.47. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

T-Server now ignores unsuccessful answer responses from the switch during mute two-step transfers, if there are no outstanding TRequestAnswerCall requests. Previously, T-Server did not complete the transfers because it did not ignore the unsuccessful answer responses. (ER# 304522023)

T-Server now reports the ANI attribute in TEvent messages for manually dialed outbound calls when the value of the configuration option, ani-distribution, is set to all-calls. Previously, T-Server only reported the ANI attribute in TEvent messages for inbound calls and outbound calls made through the computer-telephony integration (CTI) interface. (ER# 300965084)

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Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.38. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

T-Server now generates a PDB file when it is built. This is used by Genesys development to assist in debugging any T-Server errors. (ER# 296799875)

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Supported Operating Systems

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.36. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality:

• A 64-bit T-Server build is now supported on 64-bit Windows Server 2008.
• T-Server is now supported on Linux 6 32- and 64-bit platforms. A native 64-bit T-Server executable is now included in the Linux package and is supported on 64-bit Linux 5 and Linux 6 platforms.

• Limited display of sensitive information: In logs, new options enable sensitive data in logs to be marked for post-processing by the user, such as deletion, replacement, or hiding. See the Genesys 8.1 Security Deployment Guide for details.

• Compliance with FIPS: TLS as implemented by Genesys meets the Federal Information Processing Standards (FIPS).

• T-Server now supports Avaya Communication Server 1000 v. 7.6 with AACC version 6.3. See known limitation TS-10570.

Corrections and Modifications

This release includes the following corrections and modifications:

T-Server now correctly reads MLink Transfer Complete messages that contain large CallID values. Previously, T-Server's handling of large CallID values (greater than 4294967295 or 0xffffffff) resulted in stuck calls during some transfer scenarios. (ER# 295312804)

T-Server no longer becomes unstable during some call forwarding scenarios when the option rls-consult-rtv is set to the non-default value 1 (upon-release-notification). (ER# 294436761)

T-Server now correctly propagates user data among T-Servers. (ER# 284483041)

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Supported Operating Systems

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.000.25. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

T-Server no longer terminates unexpectedly when it receives a Link Status Report message. (ER# 281618730)

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Supported Operating Systems

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.000.23. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

This release of T-Server is built with TSCP 8.1.000.23, which corrects the following issue:

T-Server no longer shuts down if it fails to obtain an ISCC license. (ER# 278678036)

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Supported Operating Systems

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.000.19. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of T-Server for Nortel Communication Server 1000 with SCCS/MLS.

• T-Server no longer connects to applications that have disabled status in the configuration environment.
• The default value of the background-processing configuration option has been changed to true.
• T-Server now supports the Unresponsive Process Detection feature. The following configuration options enable this feature:

  • heartbeat-period
  • hangup-restart

  See option descriptions in your T-Server Deployment Guide. For more information, refer to the Framework 8.0 Management Layer User’s Guide.
• T-Server now supports IPv6. For more information, refer to the Framework 8.1 Deployment Guide.
• T-Server now supports vSphere 4 Hypervisor.
• T-Server now supports Acresso FLEXNet Publisher 11.9 license manager.
• T-Server is now supported on the following platforms:

  • AIX 7.1 64-bit
  • HP-UX Itanium (version 11i v3)
  • Red Hat Enterprise Linux 5 64-bit

• T-Server now supports the soft-login-support configuration option to process agent-related CTI messages.
• T-Server now supports a pre-configured standby server with a CTI-link capability.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 8.0 or earlier releases and the initial 8.1 release:

T-Server no longer distributes agent state events for extensions. (ER# 266763596)

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

Switch Limitation: When a device has a main and a consultation call, and T-Server issues the Retrieve original request to the switch, on CS 1000 v. 7.6 with AACC 6.3, the consultation call is placed on hold rather than released as in previous versions of the switch. Therefore, RequestReconnectCall in such situations results in a stuck call if the T-Server option enable-consult-swap is set to false. (TS-10570, Ticket with Avaya 16605)

T-Server shuts down if it fails to obtain an ISCC license. (ER# 278678036)

T-Server now supports Network Skills-Based Routing, with the following exceptions:

1. T-Server supports providing attached data in Network Skills-Based Routing scenarios. Some event attributes reported by T-Server may be inconsistent in such scenarios.
2. T-Server does not support busy treatments on Meridian Mail in Network Skills-Based Routing scenarios.
3. T-Server does not support the use of reporting clients in conjunction with Network Skills-Based Routing.
4. T-Server does not support the Call Forwarded on No Answer feature for Network Skills-Based Routing. Genesys recommends that you configure autoanswer on agent DNs.

The option merged-user-data specifies data that is attached to the resulting call after a call transfer, conference, or merge completion. But when this option is set to its default value (main-only), T-Server may lose user data after Trunk Anti-Tromboning (TAT) if the call was initiated or transferred from an unmonitored DN. See merged-user-data in the Framework 7.6 T-Server for Nortel Communication Server 1000 with SCCS/MLS Deployment Guide for details.

In a T-Server multi-site environment where a call may be routed or transferred several times between different T-Servers, the T-Server where a previous instance of the call is still active may not preserve the Connection ID of the call when it arrives back at that T-Server. The original Connection ID is reported in the FirstTransferConnID attribute and can be used by T-Server instead of the ConnID attribute when backward compatibility mode is enabled. In addition, the LastTransferConnID attribute contains the Connection ID of the call from the previous location.

The installation script on UNIX cannot update configuration data for applications whose host computers contain a dot (".") in their names. Therefore, when configuring a Host object in the Configuration Database, avoid using dots in the value for the Host Name property on the General tab.

If you have to use an IP address (such as 180.170.9.150) or a full host name including the domain name (such as server.genesys.com), expect to receive a warning during the installation of any application on this host. The warning message tells you that the installation cannot find the specified object; as a result, the installation script does not update the configuration data for this application. If you see this warning, continue with the installation.

After completing the installation, update the configuration data for an application you installed on this host as follows:

1. Open the Properties window for the Application object in Configuration Manager.
2. Enter the correct values for Working Directory, Command Line, and Command Line Arguments on the Start Info tab.
3. Click Apply and OK to save configuration updates.
4. If using the run.sh file to start the application, verify that the Working Directory, Command Line, and Command Line Arguments are specified correctly in the run.sh file.

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.

The Red Hat Enterprise Linux 3.0 operating system is no longer supported.

The Solaris 8 operating system is no longer supported.

The Tru64 UNIX operating system is no longer supported.

The AIX 5.1 and 5.2 operating systems are no longer supported.

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Internationalization

Information in this section is included for international customers.

There are no known internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

• The Framework 8.1 T-Server for Nortel Communication Server 1000 with SCCS/MLS Deployment Guide contains detailed reference information for the Genesys Framework T-Server for Nortel Communication Server 1000 with SCCS/MLS including configuration options and specific functionality.

• The Framework 8.1 Deployment Guide helps you configure, install, start, and stop Framework components.

• The Voice Platform SDK 8.x .NET (or Java) API Reference and the Genesys Events and Models Reference Manual contain the T-Library API, information on TEvents, and an extensive collection of call models.

• The Genesys Migration Guide contains a documented migration strategy for each software release. Please refer to the applicable portion of this guide or contact Genesys Customer Care for additional information.

• The Genesys Licensing Guide contains information about the licensing requirements for this software. Please refer to the applicable portion of this guide or contact Genesys Customer Care for additional information.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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