Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.1 releases of Network T-Server for NGSN.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The operating systems available for use with each component release are listed in the table at a high level only. For more detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations, see the Supported Operating Environment: Network T-Server NGSN page in the Genesys Supported Operating Environment Reference Guide.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.
• You can find information about changes and corrections to functionality common to all Network T-Servers that utilize Programmable Gateway Framework (PGF) in the release note for Programmable Gateway Framework release 8.1.x
• The T-Server Common Part is common code used by all T-Servers, Network T-Servers, and the IVR Server's TServer_IVR and TServer_IVR_Network applications. You can find information about changes and corrections to functionality common to all T-Servers in the release note for T-Server Common Part release 8.1.x.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.

Supported Operating Systems

New in This Release

This release of Network T-Server is built with Programmable Gateway Framework (PGF) release number 8.1.000.14. Consult the PGF release note for information on changes that may affect the functionality of your particular type of Network T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications:

Network T-Server now takes into account the configured value of the disable-intercepting-reconnect option. In v. 8.1.000.13, it always behaved as though the option was set to false. (NETTS-1588)

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Supported Operating Systems

New in This Release

This release of Network T-Server is built with Programmable Gateway Framework (PGF) release number 8.1.000.14. Consult the PGF release note for information on changes that may affect the functionality of your particular type of Network T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications:

Network T-Server now correctly handles a TNetworkReconnect request when a consult call is on a routing point, allowing reconnection when disable-intercepting-reconnect is set to false. (NETTS-1586)

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Supported Operating Systems

New in This Release

This release of Network T-Server is built with Programmable Gateway Framework (PGF) release number 8.1.000.14. Consult the PGF release note for information on changes that may affect the functionality of your particular type of Network T-Server.

There are no restrictions for this release. This release contains the following new features or functionality:

• Support for Red Hat Enterprise Linux 7 was added on April 20, 2018. See the Supported Operating Environment: Network T-Server NGSN page for more detailed information and a list of all supported operating systems.
• When a link goes down and one or more links remain active, NGSN T-Server now generates standard log message 28000: Link is down, active links number is <# of active links>. Previously, if other active links remained, T-Server did not warn that one of the links had gone down. (NETTS-1511)

Corrections and Modifications

This release does not include any corrections or modifications.

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Supported Operating Systems

New in This Release

This release of Network T-Server is built with Programmable Gateway Framework (PGF) release number 8.1.000.14. Consult the PGF release note for information on changes that may affect the functionality of your particular type of Network T-Server.

This is a hot fix for this product. This release contains the following new features or functionality:

• Network T-Server for NGSN now supports a new configuration option, disable-intercepting-reconnect, in the NGSN section:

  disable-intercepting-reconnect
  Default Value: false
  Valid Values: true, false
  Changes Take Effect: Immediately
  
  This option specifies how Network T-Server processes the TNetworkReconnect request. When set to true, Network T-Server rejects the TNetworkReconnect request if TNetworkConsult or TNetworkTransfer requests are not completed. When set to false, Network T-Server processes the TNetworkReconnect request. (ER# 298228811)

Corrections and Modifications

This release does not include any corrections or modifications.

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Supported Operating Systems

New in This Release

This release of Network T-Server is built with Programmable Gateway Framework (PGF) release number 8.1.000.14. Consult the PGF release note for information on changes that may affect the functionality of your particular type of Network T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

Network T-Server now adds ReferenceID to an EventRouteUsed event that is generated when a URS-controlled network consultation in progress is canceled by TNetworkReconnect. (ER# 284692951)

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Supported Operating Systems

New in This Release

This release of Network T-Server is built with Programmable Gateway Framework (PGF) release number 8.1.000.12. Consult the PGF release note for information on changes that may affect the functionality of your particular type of Network T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

Network T-Server no longer transmits to the SCP messages resulting from T-Library requests containing in AttributeExtensions a key-value pair with a NULL value. Network T-Server now immediately responds to such requests with EventError. (ER# 283998916)

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Supported Operating Systems

New in This Release

This release of Network T-Server is built with Programmable Gateway Framework (PGF) release number 8.1.000.10. Consult the PGF release note for information on changes that may affect the functionality of your particular type of Network T-Server.

There are no restrictions for this release. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

Network T-Server no longer becomes unstable if all links are closed. (ER# 283391877)

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Supported Operating Systems

New in This Release

This release of Network T-Server is built with Programmable Gateway Framework (PGF) release number 8.1.000.07. Consult the PGF release note for information on changes that may affect the functionality of your particular type of Network T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

Network T-Server now executes RequestNetworkSingleStepTransfer with a network Service Number as the destination. This scenario had been intentionally suppressed beginning with release 7.6 as a non-standard call model. The standard and recommended form of RequestNetworkSingleStepTransfer uses a premise agent DN as the transfer destination. (ER# 281854688)

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Supported Operating Systems

New in This Release

This release of Network T-Server is built with Programmable Gateway Framework (PGF) release number 8.1.000.07. Consult the PGF release note for information on changes that may affect the functionality of your particular type of Network T-Server.

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Network T-Server for NGSN.

• Network T-Server is now supported on the following platforms:

  • IBM AIX 7 64-bit
  • Red Hat Enterprise Linux 5 64-bit

• Network T-Server now supports DNIS Pool transactions, refer to the Framework 8.1 Network T-Server for NGSN Deployment Guide for further information on this feature. (ER# 268346488)

• The maximum of number of call variables supported by Network T-Server for NGSN has been increased from 10 to 20. (ER# 268400602)

• Network T-Server no longer connects to applications that have disabled status in the configuration environment.
• The default value of the background-processing configuration option has been changed to true.
• Network T-Server now supports the Unresponsive Process Detection feature. The following configuration options enable this feature:

  • heartbeat-period
  • hangup-restart
See option descriptions in your Network T-Server Deployment Guide. For more information, refer to the Framework 8.0 Management Layer User’s Guide.
• Network T-Server now supports IPv6. For more information, refer to the Framework 8.1 Deployment Guide.
• Network T-Server now supports vSphere 4 Hypervisor.
• Network T-Server now supports Acresso FLEXNet Publisher 11.9 license manager.

Corrections and Modifications

This release includes the following corrections and modifications that were made between release 8.0 or earlier releases and the initial 8.1 release:

The gli-circuit-failover option now works as documented. (ER# 268264394)

Network T-Server now recognizes a value of NULL for message attributes, and checks for this value prior to encoding messages. (ER# 268401410)

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

The Network T-Server for NGSN does not support call-cleanup functionality. (ER# 248827574)

The list of configuration options in the log file for Network T-Servers that utilize Programmable Gateway Framework appears twice. The first list is incomplete and may contain the wrong default values for some options. A complete list of options and default values appears in the second list.

In release 7.6, the Commonlib option common\rebind-delay affects the operation of Network T-Servers that use the gli-reconnect-delay option to control server socket. The common\rebind-delay option overrides the gli-reconnect-delay option and ignores settings for this option.

Genesys recommends the following:

• For error visibility, use extended logging, and set the value for log\x-conn-debug-open to 1.
• To disable this option, set the value of common\rebind-delay to 0 (zero).

Note: Disabling this option may cause problems in cases of multiport usage. Network T-Server will exit if at least one port has not been opened (due to misconfiguration, or a quick restart).

A protocol violation will occur if the Network T-Server for NGSN sends any message to the SCP immediately after receiving SCP confirmation of a successful conference completion. Any subsequent message received from the SCP will recover the issue, and will correct further communications for the transaction. (ER# 172492453)

Call variables provided by the routing strategy in extension data must be of the value type string. If the value type integer is used, Network T-Server for NGSN will fail to encode the response to the SCP. (ER# 32430043)

The Network T-Server for NGSN does not enforce size limitations of call variable data. The routing strategy must ensure the call variable data is set to a minimum of one (1) byte in length, but not more than 40 bytes. (ER# 32723363)

The Network T-Server for NGSN does not enforce size restrictions on the destination label provided by the routing strategy.

Running the Network T-Server for NGSN on the AIX operating system requires the IBM VisualAge C++ Version 6.0 runtime libraries. Instructions for obtaining and installing the runtime libraries can be found on the web at http://www-1.ibm.com/support/all_download_drivers.html.