Release Note

.NET Web API Server and Samples

8.1.x

Genesys Telecommunications Laboratories, Inc. © 2011–2016

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.1.200.03 [03/31/16] – Hot Fix           X
8.1.200.02 [05/31/12] – General           X
8.1.000.07 [06/07/12] – Hot Fix           X
8.1.000.06 [10/27/11] – General           X

Link to 8.0 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.1 releases of .NET Web API Server and Samples.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 8.1.200.03 [03/31/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. This release contains the following new feature.

Corrections and Modifications

This release includes the following correction and modification:


The runtime exceptions KeyNotFoundException and IndexOutOfRangeException are no longer produced by functions used in Web API .NET. Previously, when threads in memory tried to access unsynchronized collections, the KeyNotFoundException and IndexOutOfRangeException runtime exceptions occurred and the web application was stopped by IIS. (ESR-10673)


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Release Number 8.1.200.02 [05/31/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction:


Web API Server no longer fails to connect to backup servers when only primary servers have been added to the application cluster. (ER# 284310487)


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Release Number 8.1.000.07 [06/07/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. No new features were introduced in this release of .NET Web API Server and Samples.

Corrections and Modifications

This release includes the following correction and modification:


The runtime exceptions KeyNotFoundException and IndexOutOfRangeException are no longer produced by functions used in Web API .NET. Previously, when threads in memory tried to access unsynchronized collections, the KeyNotFoundException and IndexOutOfRangeException runtime exceptions occurred and the web application was stopped by IIS. (ER# 300816819, 301650787)


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Release Number 8.1.000.06 [10/27/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of .NET Web API Server and Samples.

Corrections and Modifications

There are no corrections and modifications for this release of .NET Web API Server and Samples.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


The Web API Server will not connect to backup servers if only primary servers have been added to the application cluster.

Workaround:

Remove the primary server applications from the application cluster and add them to the Web API Server's connection list.

(ER# 284310487)

Found In: 8.1.000.06 Fixed In: 8.1.200.02

The .NET Web API Server and Samples is not compatible with E-mail Server version 8.0.1 and earlier.

Workaround:

If E-mail Server version 8.0.0 or 8.0.1 is required, use the 8.0.0 or 8.0.1 E-mail samples. The Email folder of SimpleSamples802 should be populated with the content of the same folder from SimpleSamples80 or SimpleSamples801.

(ER# 261672141)

Found In: 8.0.200.02 Fixed In: 

If an agent is handling a chat session with a customer and a supervisor in a coaching mode joins the session actively, the customer is not notified of that change and therefore cannot see text entered by the supervisor.

Workaround:

To enable customers to see the supervisor's text, replace “if (ei.getUserType() == UserType.Agent)” in the HtmlChatCommand.jsp with “if (ei.getUserType() == UserType.Agent) || if (ei.getUserType() == UserType.Supervisor)”.

(ER# 248217391)

Found In: 8.0.100.07 Fixed In: 

With the cobrowse dynamic start-up page, the credit card types of Mastercard and American Express display as Visa in the Response Live Page. (ER# 241080821)

Found In: 8.0.100.07 Fixed In: 

.NET Web API Server fails to send e-mails that contain large (usually greater than 1 MB) file attachments. (ER# 230646763)

Workaround:

Add the following code to <system.web> in the web.config file in the web application’s folder, and adjust it with the necessary values.

For example, the following entry in web.config allows files that are smaller than or equal to 8 megabytes (MB) in size to be uploaded:

  <httpRuntime
   maxRequestLength=”8192"
   executionTimeout=”600"
  />
Found In: 8.0.000.05 Fixed In: 

During installation, if you set the default-code-page option to a code page not present on the destination server, your selected code page fails to update. In this case, you must manually input the code page value into the file encoding field. However, if you pre-configure your host for the particular local language you want to use (keyboard, language settings, and regional settings all set to your local language in the Windows Control Panel), then the selected code page updates without a problem.

To manually update the code page, use the following workaround.

Workaround:

  1. After installation, open IIS Manager.
  2. Locate the WebAPIServer801 virtual root and select Properties.
  3. Click the ASP.NET tab.
  4. Click Edit Configuration.
  5. Click the Application tab.
  6. Enter desired encoding into the File encoding field. For example, windows-1251 (Cyrillic alphabet).
  7. Click OK.

(ER# 106856255)

Found In: 7.5.000.03 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.


There are no discontinued features for this product.


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Internationalization

Information in this section is included for international customers.


The test tool displays corrupted Tenant names in Korean. (ER# 163994931)


When an e-mail request is sent in a Korean environment while using multiple languages at the same time, some characters may be displayed as ?. (ER# 123328426)


If .NET Web API Server samples for chat use multiple languages, some characters may be displayed as ?. (ER# 123328421)


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the eServices 8.1 Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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