Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
---|---|---|---|---|---|---|
8.0.210.03 [06/03/11] – General | X | |||||
8.0.210.02 [04/01/11] – General | X | |||||
8.0.200.02 [12/17/10] – General | X | |||||
8.0.100.07 [04/01/10] – General | X | |||||
8.0.000.06 [10/30/09] – General | X | |||||
8.0.000.05 [07/27/09] – General | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.0 releases of .NET Web API Server and Samples.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains no new features or functionality.
This release includes the following corrections or modifications.
.NET Web API Server no longer loses its ADDP connection to Local Control Agent (LCA) after a restart of Framework’s host. Previously .NET Web API Server lost this connection repeatedly in the following scenario:
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of .NET Web API Server and Samples.
This release includes no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of .NET Web API Server and Samples.
This release includes no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of .NET Web API Server and Samples.
This release includes no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. No new features were introduced in this release of .NET Web API Server and Samples.
This release also includes the following corrections and modifications:
There is no longer a problem with the webapistats.cfg
link in the Statistical information
sample.
(ER# 230763861)
Web API Server now works correctly when the ADDP protocol is enabled for Configuration Server and/or Solution Control Server and/or Message Server. (ER# 229876907)
Checking the chat default queue option no longer produces an incorrect result description about an option being empty or undefined. (ER# 230646795)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features were introduced in the initial 8.0 release of .NET Web API Server and Samples.
This release also includes the following corrections and modifications that were made between Release 7.6 or earlier releases and the initial 8.0 release:
In this release, on the ChatSelfTest
page in the Result Description
for Checking chat WebAPI port settings
, the webapi-port
option is now used instead of the flex-disconnect-timeout
option. (ER# 217046611)
In this release, .NET Web API Server can now gather predefined statistics from Stat Server installed on a Windows operating system. (ER# 217706766)
In this release, .NET Web API Server now writes about the reconnection to the backup message server to the event log. (ER# 211277576)
This section provides the latest information on known issues and recommendations associated with this product.
On Firefox, for all chat samples, scrolling for multiline messages is incorrect: only the first lines or the last lines display. (ER# 270637688)
Found In: 8.0.210.02 | Fixed In: |
On Firefox, there are the following issues with display of the samples when the text size (DPI) is larger than the default:
Found In: 8.0.210.02 | Fixed In: |
There are the following issues with display of the samples on Internet Explorer 6 and 7, and on versions of Firefox older than 3.6.15:
Found In: 8.0.210.02 | Fixed In: |
The .NET Web API Server and Samples is not compatible with E-mail Server version 8.0.1.
Workaround:If E-mail Server version 8.0.0 or 8.0.1 is required, use the 8.0.0 or 8.0.1 E-mail samples. The Email
folder of SimpleSamples802
should be populated with the content of the same folder from SimpleSamples80
or SimpleSamples801
.
(ER# 261672141)
Found In: 8.0.200.02 | Fixed In: |
If an agent is handling a chat session with a customer and a supervisor in a coaching mode joins the session actively, the customer is not notified of that change and therefore cannot see text entered by the supervisor.
Workaround:
To enable customers to see the supervisor's text, replace “if (ei.getUserType() == UserType.Agent)”
in the HtmlChatCommand.jsp
with “if (ei.getUserType() == UserType.Agent) || if (ei.getUserType() == UserType.Supervisor)”
.
(ER# 248217391)
Found In: 8.0.100.07 | Fixed In: |
The virtual root structure is not created during the installation of Web API Server .NET with IIS 7 Web Server.
Workaround:
WebAPIServer801.
(ER# 241660687)
Found In: 8.0.100.07 | Fixed In: |
After installation, Web API Server version 8.0.1 is not registered as a .NET Application in IIS 7.
Workaround: To register this application, right-click the WebAPIServer801
virtual directory and select
Convert to Application.
(ER# 247074047)
Found In: 8.0.100.07 | Fixed In: |
The web browser might return an error while clicking on the webapistats.cfg
file link in the Statistical information
sample if the .cfg
extension is not specified in the Web server MIME types.
Workaround:
To manually add the cfg
MIME type to IIS:
Default Web Site
and bring up the Properties
dialog box.
HTTP Headers
tab.
MIME types
, click the MIME Types
button and select New Type
.
.cfg
in the Extension
field and text/plain
in the MIME type
field, then click OK
.
(ER# 230763861)
Found In: 8.0.000.05 | Fixed In: 8.0.000.06 |
.NET Web API Server might not function correctly when ADDP protocol is set with any or all of the following:
(ER# 229876907)
Found In: 8.0.000.05 | Fixed In: 8.0.000.06 |
While checking the chat default queue option, an incorrect result description similar to the one shown below might be displayed on the Chat self-test page:
"default" option from "endpoints:xxx" section empty or undefined. Please create it and give a value.
Workaround:
Change i < 110
to i < 150
in the TestTool80\ChatSelfTest.aspx.cs
file. Use 150
or a larger number so that the number is greater than the tenant’s DBID:
bool bFoundOne = false; for (i = 101; i < 110; i++) { strOption = LoadBalancer.getOption(strAppName, "endpoints:" + i.ToString(), "default", ""); if (strOption != null && strOption != "") { htOneStep = new Hashtable(); htOneStep.Add(WebApiSelfTestInfo.SELFTEST_STEP_NUMBER, iStep.ToString("D2") + "." + iSubStep.ToString("D2")); htOneStep.Add(WebApiSelfTestInfo.SELFTEST_STEP_DESCRIPTION, "Checking chat default queue option."); htOneStep.Add(WebApiSelfTestInfo.SELFTEST_RESULT_DESCRIPTION, "\"default\" option from \"endpoints:" + i + "\" section has \"" + strOption + "\" value."); htOneStep.Add(WebApiSelfTestInfo.SELFTEST_STEP_RESULT, "pass"); htSteps.Add(iStep.ToString("D2") + "." + iSubStep.ToString("D2"), htOneStep); iSubStep++; bFoundOne = true; } }
(ER# 230646795)
Found In: 8.0.000.05 | Fixed In: 8.0.000.06 |
Because of technical limitations, Test Tools pages work only in Internet Explorer browser versions 6.0–8.0. They are XML/XSL web-based applications and are not supported by all browsers. (ER# 231119851)
Found In: 8.0.000.05 | Fixed In: |
.NET Web API Server fails to send e-mails that contain large (usually greater than 1 MB) file attachments. (ER# 230646763)
Workaround:
Add the following code to<system.web>
in the web.config
file in the web application’s folder, and adjust it with the necessary values.
For example, the following entry in web.config
allows files that are smaller than or equal to 8 megabytes (MB) in size to be uploaded:
<httpRuntime maxRequestLength=”8192" executionTimeout=”600" />
Found In: 8.0.000.05 | Fixed In: |
If changes have been made to tenants in Configuration Manager (for example, names, DBID
s), LoadBalancer
might not update this information on startup when it reads information from Configuration Server.
Workaround:
Restart .NET Web API Server if any information related to tenants (for example: names, DBID
s) has been changed in
Configuration Server. (ER# 168180935)
Found In: 7.6.000.07 | Fixed In: |
During installation, if you set the default-code-page
option to a code page not present on the destination server, your selected code page fails to update. In this case, you must manually input the code page value into the file encoding
field. However, if you pre-configure your host for the particular local language you want to use (keyboard, language settings, and regional settings all set to your local language in the Windows Control Panel), then the selected code page updates without a problem.
To manually update the code page, use the following workaround.
Workaround:
WebAPIServer801
virtual root and select Properties
.
ASP.NET
tab.
Edit Configuration
.
Application
tab.
File encoding
field. For example, windows-1251
(Cyrillic alphabet).
OK
.
(ER# 106856255)
Found In: 7.5.000.03 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows 2000 (IIS 5) is no longer supported.
Discontinued As Of: 8.0.000.05 |
Microsoft .NET 2.0 is no longer supported.
Discontinued As Of: 8.0.000.05 |
Information in this section is included for international customers.
Tenant names in Korean are corrupted on the Loadbalancing
page. (ER# 114085802)
Time formats in Korean are corrupted on the Loadbalancing
page. (ER# 114085804)
The test tool displays corrupted Tenant names in Korean. (ER# 163994931)
When an e-mail request is sent in a Korean environment while using multiple languages at the same time, some characters may be displayed as ?
. (ER# 123328426)
If .NET Web API Server samples for chat use multiple languages, some characters may be displayed as ?
. (ER# 123328421)
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
eServices 8.0 Deployment Guide describes deployment procedures for all eServices/Multimedia components. It also contains a high-level description of the eServices/Multimedia system, its architecture, and a list of new features in the current release.
eServices 8.0 Social Media Solution Guide describes deployment and use of the Genesys Social Messaging product. It is available on the Genesys Documentation Wiki at http://developerzone.genesyslab.com/wiki/index.php?title=Category:EServices_Social_Media_Solution_Guide
eServices 8.0 User's Guide provides overall information about and recommendations on the use and operation of Genesys eServices/Multimedia.
eServices 8.0 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.
eServices 8.0 Web API Client Developer's Guide describes the structure of the Web API, explains the Simple Samples, and describes procedures for customizing them.
For a listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component, see:
eServices 8.0 Selected Conceptual Data Models for the UCS Database describes a portion of the Universal Contact Server (UCS) database.
eServices 8.0 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.
eServices 8.0 Knowledge Manager Help is a guide to the Knowledge Manager user interface.
Universal Routing 8.0 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for eServices/Multimedia.
Universal Routing 8.0 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with eServices/Multimedia.
Genesys Desktop 7.6 Help is a guide to using the Genesys Desktop.
Genesys Events and Models Reference Manual includes a set of basic interaction models, showing the components involved and the event messages sent among them. For authoritative description of the event messages, see the next item.
The API References of the Platform SDK, which provide the authoritative
information on methods and functions for each SDK, including requests
and events. The class Message
includes all event and request messages.
Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page in PDFs and on the "About This File" topic for Help files.