Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
---|---|---|---|---|---|---|
7.6.100.03 [01/30/09] – General | X | |||||
7.6.000.07 [02/15/08] – General | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 7.6 releases of .NET Web API Server and Samples.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
Supported Operating Systems
New in This Release
Corrections and Modifications
The following restrictions apply to this release.
This release does not contain any new features or functionality.
This release also includes the following corrections and modifications:
When submitting a chat request, .NET Web API Server now correctly sends an endpoint name. Previously, it sent a queue name instead. (ER# 215418841)
Now you are able to install .NET Web API Server on a Windows 2003 Server on .NET 2.0 SP 1. Previously, a severe internal error Microsoft .NET Framework nLevel in-parameter: Unknown release level of Microsoft .Net Framework 9
terminated the installation procedure. (ER# 210075771)
Upon startup, LoadBalancer
now connects within the hard-coded timeout, even when the primary Configuration Server is running in Backup mode. (ER# 172630685)
Supported Operating Systems
New in This Release
Corrections and Modifications
The following restrictions apply to this release.
This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:
Now the TestTool Sample works correctly without any file modification. Previously, for the Test Tool to function properly, you had to manually modify the .aspx
files. (ER# 108800185)
This release includes all fixes made in the previous releases of this product (including hot fix releases) at the time of this intial 7.6 release.
This section provides the latest information on known issues and recommendations associated with this product.
To create the log file, you must specify the full path to the file in the log/all
section on the Options
tab of the Web API Server.NET application in Configuration Manager. For example: C:\Program Files\GCTI\MCR 7.6.1\.NET Web API Server and Samples\log\WebApiServerDotNET
.
Workaround:
Everyone
for the log file directory.
MCR .NET Web API Server cannot gather predefined statistics from Stat Server installed on a Windows operating system.
Workaround:
Install and use Stat Server on a UNIX operating system. (ER# 217706766)
Found In: 7.6.100.03 | Fixed In: |
On the ChatSelfTest
page in the Result Description
for Checking chat WebAPI port settings
, the webapi-port
option should be used instead of the flex-disconnect-timeout
option. (ER# 217046611)
Found In: 7.6.100.03 | Fixed In: |
.NET Web API Server does not write about the reconnection to the backup message server to the event log. (ER# 211277576)
Found In: 7.6.100.03 | Fixed In: |
If changes have been made to tenants in Configuration Manager (for example, names, DBID
s), LoadBalancer
might not update this information on startup when it reads information from Configuration Server.
Workaround:
Restart MCR Web API Server if any information related to tenants (for example: names, DBID
s) has been changed in
Configuration Server. (ER# 168180935)
Found In: 7.6.000.07 | Fixed In: |
During installation, if you set the default-code-page
option to a code page not present on the destination server,
your selected code page fails to update. In this case, you must manually input the code page value into the file encoding field.
However, if you pre-configure your host for the particular local language you want to use
(keyboard, language settings, and regional settings all set to your local language in the Windows Control Panel),
then the selected code page updates without a problem.
To manually update the code page, use the following workaround.
Workaround:
WebAPIServer761
virtual root, and select the properties of the root.
ASP.NET
tab.
Edit Configuration
button.
Application
tab.
File encoding
field. For example, windows-1251
, (cyrillic alphabet).
Ok
.
(ER# 106856255)
Found In: 7.5.000.03 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued features.
Information in this section is included for international customers.
Tenant names in Korean are corrupted on the Loadbalancing
page. (ER# 114085802)
Time formats in Korean are corrupted on the Loadbalancing
page. (ER# 114085804)
The test tool displays corrupted Tenant names in Korean. (ER# 163994931)
When an e-mail request is sent in a Korean environment while using multiple languages at the same time, some characters may be displayed as ?
. (ER# 123328426)
If .NET Web API server samples for chat use multiple languages, some characters may be displayed as ?
. (ER# 123328421)
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Multimedia 7.6 Deployment Guide describes deployment procedures for all Multimedia components. It also contains a high-level description of the Multimedia system, its architecture, and a list of new features in the current release.
Multimedia 7.6 User's Guide provides overall information about and recommendations on the use and operation of Genesys Multimedia.
Multimedia 7.6 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.
Multimedia 7.6 Web API Client Developer's Guide describes the structure of the Web API, explains the Simple and Compound Samples, and describes procedures for customizing them.
Multimedia 7.6 Web API Reference is a Javadoc listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component.
Multimedia 7.6 Selected Conceptual Data Models for the UCS Database describes a portion of the Universal Contact Server (UCS) database.
Multimedia 7.6 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.
Multimedia 7.6 Knowledge Manager Help is a guide to the Knowledge Manager user interface.
Universal Routing 7.6 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for Multimedia.
Universal Routing 7.6 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with Multimedia.
Genesys Desktop 7.6 Help is a guide to using the Genesys Desktop.
Genesys 7 Events and Models includes a set of basic interaction models, showing the components involved and the event messages sent among them. These models and events were formerly presented in the Open Media Interaction Models Reference Manual. The request messages that were also described in that book are now documented in the API References of the Platform SDK.