Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
---|---|---|---|---|---|---|
8.0.210.04 [06/03/11] – General | X | X | X | |||
8.0.210.02 [04/01/11] – General | X | X | X | |||
8.0.200.01 [12/17/10] – General | X | X | X | |||
8.0.100.08 [04/01/10] – General | X | X | X | |||
8.0.000.09 [10/30/09] – General | X | X | X | |||
8.0.000.08 [07/27/09] – General | X | X | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.0 releases of Web API Server.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Web API Server.
.properties
file or from environment variables.
During startup, Web API Server reads parameters in this order:
.properties
file
web.xml
file
This release also includes the following corrections and modifications:
The Chat widget is now able to start and end chat sessions. (ER# 270938038)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Web API Server.
This release also includes the following corrections and modifications:
After a bargein, the customer now correctly sees a typing notification and the push URL from the supervisor. (ER# 247810721, 247501102)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Web API Server.
There are no corrections and modifications for this release of Web API Server.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Web API Server.
There are no corrections and modifications for this release of Web API Server.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. No new features were introduced in this release of Web API Server.
This release also includes the following corrections and modifications:
There is no longer a problem with the webapistats.cfg
link in the Statistical information
sample.
(ER# 230820869)
Web API Server now works correctly when the ADDP protocol is enabled for Configuration Server and/or Solution Control Server and/or Message Server. (ER# 229847539)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features were introduced in the initial 8.0 release of Web API Server.
There are no corrections and modifications for this release of Web API Server.
This section provides the latest information on known issues and recommendations associated with this product.
On Firefox, for all chat samples, scrolling for multiline messages is incorrect: only the first lines or the last lines display. (ER# 269941931)
Found In: 8.0.210.02 | Fixed In: |
The Chat Widget Sample is unable to start or end a chat session. As a workaround,
<Tomcat Home>\webapps\WebAPI802\SimpleSamples802
),
locate ChatWidget\ChatWidget.html.
ChatWidget.html,
locate the following string:
strHTML += "onclick=\"javascript:window.open('"+ strCodebase+ "HtmlChatPanel.jsp?";
strHTML += "onclick=\"javascript:window.open('"+ strCodebase+ "HtmlChatFrameSet.jsp?";
Found In: 8.0.210.02 | Fixed In: 8.0.210.04 |
There are the following issues with display of the samples on Internet Explorer 6 and 7, and on versions of Firefox older than 3.6.15:
Found In: 8.0.210.02 | Fixed In: |
On Firefox, there are the following issues with display of the samples when the text size (DPI) is larger than the default:
Found In: 8.0.210.02 | Fixed In: |
The e-mail samples in this release of Web API Server are not compatible with Email Server Java (ESJ) 8.0.1 and lower. (ER# 261672121)
Workaround: If you want to use ESJ 8.0 or 8.0.1, you should only use 8.0 or 8.0.1 e-mail samples.
The following SimpleSamples802
folders should be populated with the contents of
the same folders from SimpleSamples80
or SimpleSamples801
: Email
and EmailWithAttachment
.
Found In: 8.0.200.01 | Fixed In: |
The virtual root structure is not created during installation of Web API Server with IIS 7 Web Server. As a workaround, in the IIS Manager, navigate to the Default Website. Add a virtual directory and name it WebAPI801. Point this virtual root to the Web API Server folder. (ER# 241660685)
Found In: 8.0.100.08 | Fixed In: |
After a bargein, the customer does not see a typing notification, or the push URL from the supervisor.
As a workaround, replace if (ei.getUserType() == UserType.Agent)
in
the HtmlChatCommand.jsp
with if (ei.getUserType() == UserType.Agent) || if (ei.getUserType() == UserType.Supervisor)
.
(ER# 247810721)
Found In: 8.0.100.08 | Fixed In: 8.0.210.02 |
When a Push URL is sent from a third party strategy request, the push window does not open on the customer side. (ER# 247501102)
Found In: 8.0.100.08 | Fixed In: 8.0.210.02 |
The web browser might return an error when you click the webapistats.cfg
file link in the Statistical information
sample if the .cfg
extension is not specified in the Web Server MIME types.
Workaround: Manually add the .cfg
MIME type to IIS by following these steps:
.cfg
in the Extension field and text/plain in the MIME type field, and then click OK.
(ER# 230820869)
Found In: 8.0.000.08 | Fixed In: 8.0.000.09 |
The value of the Credit card type
selected in the Cobrowse with Dynamic Startup Page
example is not retained throughout the example. The Credit card type
value of Visa
is always displayed on the shared response live page. (ER# 226154976)
Found In: 8.0.000.08 | Fixed In: |
The log option <number>hr
found in the segment
section does not function.
For example, after setting the value equal to 1hr
and then letting 1 hour elapse, the
segment is still open. (ER# 226879677)
Found In: 8.0.000.08 | Fixed In: |
According to technical limitations Test Tools Pages
work only in Internet Explorer Browser versions 6.0 to 8.0.
They are XML/XSL web-based application and are not supported by all browsers. (ER# 229064854)
Found In: 8.0.000.08 | Fixed In: |
Web API Server might not work correctly when ADDP protocol with Configuration Server and/or Solution Control Server and/or Message Server is set. (ER# 229847539)
Found In: 8.0.000.05 | Fixed In: 8.0.000.09 |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows 2000 (IIS 5) is no longer supported
Discontinued As Of: 8.0.000.08 |
JRun Application server is no longer supported
Discontinued As Of: 8.0.000.08 |
WebSphere 5.1 and 6.0 are no longer supported
Discontinued As Of: 8.0.000.08 |
WebLogic 8.1 is no longer supported
Discontinued As Of: 8.0.000.08 |
Information in this section is included for international customers.
Chat interactions do not offer Korean language support for the special character ® (UTF-16 code = A2 00 E7 00
). If a chat interaction begins with this special character, Java cannot convert the string from multibyte to Unicode, resulting in a corrupted string. Avoid using this special character. (ER# 19181410)
When using the Korean language, the Tenant name in Web API Server TestTool801 is displayed as ??
. (ER# 245443333)
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
eServices 8.0 Deployment Guide describes deployment procedures for all eServices/Multimedia components. It also contains a high-level description of the eServices/Multimedia system, its architecture, and a list of new features in the current release.
eServices 8.0 Social Media Solution Guide describes deployment and use of the Genesys Social Messaging product. It is available on the Genesys Documentation Wiki at http://developerzone.genesyslab.com/wiki/index.php?title=Category:EServices_Social_Media_Solution_Guide
eServices 8.0 User's Guide provides overall information about and recommendations on the use and operation of Genesys eServices/Multimedia.
eServices 8.0 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.
eServices 8.0 Web API Client Developer's Guide describes the structure of the Web API, explains the Simple Samples, and describes procedures for customizing them.
For a listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component, see:
eServices 8.0 Selected Conceptual Data Models for the UCS Database describes a portion of the Universal Contact Server (UCS) database.
eServices 8.0 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.
Universal Routing 8.0 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for eServices/Multimedia.
Universal Routing 8.0 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with eServices/Multimedia.
Genesys Desktop 7.6 Help is a guide to using the Genesys Desktop.
Genesys Events and Models Reference Manual includes a set of basic interaction models, showing the components involved and the event messages sent among them. For authoritative description of the event messages, see the next item.
The API References of the Platform SDK, which provide the authoritative
information on methods and functions for each SDK, including requests
and events. The class Message
includes all event and request messages.
Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page in PDFs and on the "About This File" topic for Help files.