Release Note

Web API Server

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2009–2011

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.210.04 [06/03/11] – General     X X   X
8.0.210.02 [04/01/11] – General     X X   X
8.0.200.01 [12/17/10] – General     X X   X
8.0.100.08 [04/01/10] – General     X X   X
8.0.000.09 [10/30/09] – General     X X   X
8.0.000.08 [07/27/09] – General     X X   X

Link to 7.6 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.0 releases of Web API Server.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.


Release Number 8.0.210.04 [06/03/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Web API Server.

Corrections and Modifications

This release also includes the following corrections and modifications:


The Chat widget is now able to start and end chat sessions. (ER# 270938038)


Top of Page


Release Number 8.0.210.02 [04/01/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Web API Server.

Corrections and Modifications

This release also includes the following corrections and modifications:


After a bargein, the customer now correctly sees a typing notification and the push URL from the supervisor. (ER# 247810721, 247501102)


Top of Page


Release Number 8.0.200.01 [12/17/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Web API Server.

Corrections and Modifications

There are no corrections and modifications for this release of Web API Server.

Top of Page


Release Number 8.0.100.08 [04/01/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Web API Server.

Corrections and Modifications

There are no corrections and modifications for this release of Web API Server.

Top of Page


Release Number 8.0.000.09 [10/30/09] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. No new features were introduced in this release of Web API Server.

Corrections and Modifications

This release also includes the following corrections and modifications:


There is no longer a problem with the webapistats.cfg link in the Statistical information sample. (ER# 230820869)


Web API Server now works correctly when the ADDP protocol is enabled for Configuration Server and/or Solution Control Server and/or Message Server. (ER# 229847539)


Top of Page


Release Number 8.0.000.08 [07/27/09] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features were introduced in the initial 8.0 release of Web API Server.

Corrections and Modifications

There are no corrections and modifications for this release of Web API Server.

Top of Page


Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


On Firefox, for all chat samples, scrolling for multiline messages is incorrect: only the first lines or the last lines display. (ER# 269941931)

Found In: 8.0.210.02 Fixed In: 

The Chat Widget Sample is unable to start or end a chat session. As a workaround,

  1. In the Samples directory (typically <Tomcat Home>\webapps\WebAPI802\SimpleSamples802), locate ChatWidget\ChatWidget.html.
  2. In ChatWidget.html, locate the following string:
    strHTML += "onclick=\"javascript:window.open('"+ strCodebase+ "HtmlChatPanel.jsp?";
  3. Change that string to the following:
    strHTML += "onclick=\"javascript:window.open('"+ strCodebase+ "HtmlChatFrameSet.jsp?";
  4. Refresh the Chat Widget Sample in the browser.
(ER# 270938038)

Found In: 8.0.210.02 Fixed In: 8.0.210.04

There are the following issues with display of the samples on Internet Explorer 6 and 7, and on versions of Firefox older than 3.6.15:

(ER# 270485807)

Found In: 8.0.210.02 Fixed In: 

On Firefox, there are the following issues with display of the samples when the text size (DPI) is larger than the default:

As a workaround, set the text size to default. (ER# 270692827)

Found In: 8.0.210.02 Fixed In: 

The e-mail samples in this release of Web API Server are not compatible with Email Server Java (ESJ) 8.0.1 and lower. (ER# 261672121)

Workaround: If you want to use ESJ 8.0 or 8.0.1, you should only use 8.0 or 8.0.1 e-mail samples. The following SimpleSamples802 folders should be populated with the contents of the same folders from SimpleSamples80 or SimpleSamples801: Email and EmailWithAttachment.

Found In: 8.0.200.01 Fixed In: 

The virtual root structure is not created during installation of Web API Server with IIS 7 Web Server. As a workaround, in the IIS Manager, navigate to the Default Website. Add a virtual directory and name it WebAPI801. Point this virtual root to the Web API Server folder. (ER# 241660685)

Found In: 8.0.100.08 Fixed In: 

After a bargein, the customer does not see a typing notification, or the push URL from the supervisor. As a workaround, replace if (ei.getUserType() == UserType.Agent) in the HtmlChatCommand.jsp with if (ei.getUserType() == UserType.Agent) || if (ei.getUserType() == UserType.Supervisor). (ER# 247810721)

Found In: 8.0.100.08 Fixed In: 8.0.210.02

When a Push URL is sent from a third party strategy request, the push window does not open on the customer side. (ER# 247501102)

Found In: 8.0.100.08 Fixed In: 8.0.210.02

The web browser might return an error when you click the webapistats.cfg file link in the Statistical information sample if the .cfg extension is not specified in the Web Server MIME types.

Workaround: Manually add the .cfg MIME type to IIS by following these steps:

  1. Select Default Web Site and bring up the Properties dialog box.
  2. Select the HTTP Headers tab.
  3. Under MIME types, click the MIME Types button and select New Type.
  4. Type .cfg in the Extension field and text/plain in the MIME type field, and then click OK.

(ER# 230820869)

Found In: 8.0.000.08 Fixed In: 8.0.000.09

The value of the Credit card type selected in the Cobrowse with Dynamic Startup Page example is not retained throughout the example. The Credit card type value of Visa is always displayed on the shared response live page. (ER# 226154976)

Found In: 8.0.000.08 Fixed In: 

The log option <number>hr found in the segment section does not function. For example, after setting the value equal to 1hr and then letting 1 hour elapse, the segment is still open. (ER# 226879677)

Found In: 8.0.000.08 Fixed In: 

According to technical limitations Test Tools Pages work only in Internet Explorer Browser versions 6.0 to 8.0. They are XML/XSL web-based application and are not supported by all browsers. (ER# 229064854)

Found In: 8.0.000.08 Fixed In: 

Web API Server might not work correctly when ADDP protocol with Configuration Server and/or Solution Control Server and/or Message Server is set. (ER# 229847539)

Found In: 8.0.000.05 Fixed In: 8.0.000.09

Top of Page


Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


Windows 2000 (IIS 5) is no longer supported

Discontinued As Of: 8.0.000.08

JRun Application server is no longer supported

Discontinued As Of: 8.0.000.08

WebSphere 5.1 and 6.0 are no longer supported

Discontinued As Of: 8.0.000.08

WebLogic 8.1 is no longer supported

Discontinued As Of: 8.0.000.08

Top of Page


Internationalization

Information in this section is included for international customers.


Chat interactions do not offer Korean language support for the special character (UTF-16 code = A2 00 E7 00). If a chat interaction begins with this special character, Java cannot convert the string from multibyte to Unicode, resulting in a corrupted string. Avoid using this special character. (ER# 19181410)


When using the Korean language, the Tenant name in Web API Server TestTool801 is displayed as ??. (ER# 245443333)


Top of Page


Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page in PDFs and on the "About This File" topic for Help files.

Top of Page