| Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
|---|---|---|---|---|---|---|
| 7.6.100.04 [01/30/09] – General | X | X | X | |||
| 7.6.000.07 [02/15/08] – General | X | X | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 7.6 releases of Web API Server.
This release note also contains information that is specific to the Web API Server for WebLogic and Web API Server for WebSphere installation packages. Corrections and Modifications or Known Issues items that apply specifically to Web API Server for WebLogic are listed as "WL ER#", while those that apply specifically to Web API Server for WebSphere are listed as "WS ER#".
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain any new features or functionality.
This release includes the following corrections and modifications that were made between Release 7.6 or earlier releases and the initial 7.6.1 release:
Web API Server now correctly works with applications that are configured under Environment in a multi-tenant Configuration Server. Previously, the states for applications that were configured under the Environment tenant were not available, and Web API Server did not work with those applications. (ER# 177008161)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of Web API Server.
Added support for the following platforms:
This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:
Web API Server now reconnects to the primary Configuration Server correctly after the backup Configuration Server in primary mode is shut down. Previously, the Web API Server would not switch back to the primary Configuration Server correctly in this situation. (ER# 37585881)
The HBUserEnteredSession and HBUserExitedSession events now return the user name correctly. Previously, these events did not return the user name. (ER# 59116179)
Web API Server (including Web API Server for WebLogic and WebSphere) now correctly re-establishes any connection to Configuration Server that has been dropped. Previously, a CFGAppSecurityViolation error would be generated. (ER# 94270811, WL ER# 110247624)
Combined chat and co-browse sessions now work correctly on Solaris. Previously, the CUSTOMER_COBROWSING_ID value was not always sent to an agent. (WL ER# 121851265)
Web API Server now offers reports about the current configuration option settings, and dynamic changes to those settings. This is new functionality for release 7.6.x. (WL ER# 95647935)
This release also includes all fixes made in previous releases of this product (including hot fix releases) at the time of this initial 7.6 release.
This section provides the latest information on known issues and recommendations associated with this product.
WebAPI server does not detect disconnection from Solution Control Server if the connection is idle. (ER# 201361071, WL ER# 217706741, WS ER# 217706743)
| Found In: 7.6.100.01 | Fixed In: |
Web API Server (including Web API Server for WebLogic and WebSphere) does not support ADDP connections to Stat Server. (ER# 104132641, WL ER# 112929631)
| Found In: 7.5.000.10 | Fixed In: |
After a switchover to the Backup Message Server, the Web API Server (including Web API Server for WebLogic and WebSphere) fails to connect to the Backup Message Server application. In the case of a switchover back to the Primary Message Server (where the Primary Message Server resumes the primary role), the Web API Server connects to the Primary Message Server without incident. (ER# 81760833, WL ER# 94518860)
| Found In: 7.5.000.10 | Fixed In: |
Web API Server (including Web API Server for WebLogic and WebSphere) does not dynamically respond when changes are made to the Configuration Server configuration. It ignores configuration changes when an Advanced Disconnect Detection Protocol (ADDP) connection to the Configuration Server is added or removed from an application connection. (ER# 108466728, WL ER# 112307371)
| Found In: 7.5.000.09 | Fixed In: |
The load-balancing servlet does not send any disconnection or status change messages to Local Control Agent (LCA) when the Web application is stopped in the WebLogic or WebSphere server. As a result, the Web application is shown as active in Solution Control Server (SCS). (WS ER# 175433781, WL ER# 175433781)
| Found In: 7.1.000.07 | Fixed In: |
The load-balancing servlet writes debug messages that are not controlled by the log library to the console, causing the following limitations:
(ER# 83124)
| Found In: 7.0.100.01 | Fixed In: |
The load-balancing servlet continues balancing applications whose tenants have been disabled. (ER# 82744)
| Found In: 7.0.100.00 | Fixed In: |
Entering an invalid value of ℑ in the esp-default-nickname option leads to Agent disconnection on the Solaris, Linux, AIX, and Windows platforms. (ER# 80688819)
| Found In: 7.0.100.00 | Fixed In: |
When the load-balancing servlet cannot connect to the Configuration Server, it is designed to retrieve the backup Configuration Server host and port settings from the servlet parameters in the web.xml file. However, even when the servlet is able to connect to Configuration Server, it still uses the backup parameters from the web.xml file (instead of retrieving the backup parameters from the Configuration Server itself). (ER# 82531)
| Found In: 7.0.100.00 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued features in this release.
Information in this section is included for international customers.
The date and time format in the Time mark section in the self-test pages in TestTool761 does not follow the format in the locale settings. (ER# 176174061)
Chat interactions do not offer Korean language support for the special character � (UTF-16 code = A2 00 E7 00). If a chat interaction begins with this special character, Java cannot convert the string from multibyte to Unicode, resulting in a corrupted string. Avoid using this special character. (ER# 19181410)
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Multimedia 7.6 Deployment Guide describes deployment procedures for all Multimedia components. It also contains a high-level description of the Multimedia system, its architecture, and a list of new features in the current release.
Multimedia 7.6 User's Guide provides overall information about and recommendations on the use and operation of Genesys Multimedia.
Multimedia 7.6 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.
Multimedia 7.6 Web API Client Developer's Guide describes the structure of the Web API, explains the Simple and Compound Samples, and describes procedures for customizing them.
Multimedia 7.6 Web API Reference is a Javadoc listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component.
Multimedia 7.6 Selected Conceptual Data Models for the UCS Database describes a portion of the Universal Contact Server (UCS) database.
Multimedia 7.6 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.
Multimedia 7.6 Knowledge Manager Help is a guide to the Knowledge Manager user interface.
Universal Routing 7.6 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for Multimedia.
Universal Routing 7.6 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with Multimedia.
Genesys Desktop 7.6 Help is a guide to using the Genesys Desktop.
Genesys 7 Events and Models includes a set of basic interaction models, showing the components involved and the event messages sent among them. These models and events were formerly presented in the Open Media Interaction Models Reference Manual. The request messages that were also described in that book are now documented in the API References of the Platform SDK.