| Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
|---|---|---|---|---|---|---|
| 7.6.100.04 [01/30/09] – General | X | X | X | X | ||
| 7.6.000.07 [02/15/08] – General | X | X | X | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 7.6 releases of Multimedia Web Compound Samples.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. There are no new features or functionality in this release of the Multimedia Web Compound Samples.
This release also includes the following corrections and modifications:
The chat request now contains the correct timezone value. (ER# 210075789)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of Multimedia Web Compound Samples.
This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:
For the Web Samples on Weblogic/Solaris and on WebSphere, the Interaction ID is now correctly set after the Interaction Server response in the Interaction Server sample. Previously, this value remained empty. (ER# 130726991, 115883581)
The installation wizard Back button of the ..Tenant ID.. page now works correctly. Previously, clicking the Back button would not return you to the previous page. (ER# 43736501)
The DynamicStartPageSample now works correctly when a WebAPIServer Application includes a Co-browse Server Application on its Connections tab in Configuration Manager and Co-browse Server is active. (ER# 40629633)
This release also includes all fixes made in previous releases of this product (including hot fix releases) at the time of this initial 7.6 release.
This section provides the latest information on known issues and recommendations associated with this product.
Compound Samples cannot read options from Configuration Server dynamically.
Options are read the first time that the CompoundSample application
connects to Configuration Server. After that, all the data is kept in
static variables. In order to reread the options from Configuration Server, the
application server must be restarted. (ER# 34024041)
The installation of Web Compound Samples does not set correct values for some
variables in the constants.jsp file. Most of these variables
correspond to configuration options, and the Multimedia Wizards do not set correct
values for those options. As a result, statistics for chat and e-mail do not work
in the WebAPISamples76/WebAPISamples761 web application.
The constants.jsp variables in question correspond to
configuration options as follows:
| Variable | Configuration Option |
|---|---|
strEmailQueue |
email-queue (e-mail section) |
strEmailStatInterval |
email-stat-interval (e-mail section) |
strChatQueue |
chat-queue (chat section) |
strChatStatInterval |
chat-stat-interval (chat section) |
strQueueKey |
no equivalent |
To rectify the situation, use a text editor to edit constants.jsp and use Configuration Manager to
set the configuration options. To locate constants.jsp:
For WebAPISamples76:
For Tomcat, go to ‹TOMCAT_HOME›\webapps\WebAPISamples76\constants.jsp
For JRun, go to ‹JRUN_HOME›\servers\default\default-ear\default-war\WebAPISamples76\constants.jsp
For WebAPISamples761:
For Tomcat, go to ‹TOMCAT_HOME›\webapps\WebAPISamples761\constants.jsp
For JRun, go to ‹JRUN_HOME›\servers\default\default-ear\default-war\WebAPISamples761\constants.jsp
Each variable must have the same value as the corresponding option, as follows:
strEmailQueue/email-queue: Name of the queue that handles requests for
current web-form statistics.
strEmailStatInterval/email-stat-interval: Any option name in the
TimeProfiles section of Stat Server.
strChatQueue/chat-queue: Name of the queue that handles requests for
current chat statistics.
strChatStatInterval/chat-stat-interval: Any option name in the
TimeProfiles section of Stat Server.
strQueueKey: default. See explanation below.
The Multimedia Routing 7.6 Reference Manual, Chapter 1 "Configuration Options" provides full descriptions of these options.
The strQueueKey variable does not have a corresponding
configuration option. For the purposes of the Web Compound Samples you must give
it the value default (which duplicates the name of the sole option
in the queues section of the Chat Server Application object).
Explanation: The rule is that the value of strQueueKey
duplicates the name of one of the options in this Chat Server queues section.
These options identify queues that can receive chat
requests from web applications. The value of strQueueKey is
submitted as a parameter of the join() function in chat requests,
identifying the queue to which the request is being made.
In a production environment, there may be multiple queues that receive
chat requests, so the Chat Server queues section may contain many
options. When a chat request is made, it includes a parameter identifying the
target queue; the value of that parameter must be filled in by the
application. Typically the application acquires this value from data entered
by the user into a web form; for example, if the user chooses a language, the
web application can use that data to fill in the value of the parameter
identifying the queue used for that language.
In the sample application, you must set the value of strQueueKey
to default, which is the name of the single option created
in the Chat Server queues section by the MCR Web Media
Configuration Wizard. This allows the sample application to mimic the behavior
of a production web application without requiring user input.
(ER# 90670)
| Found In: 7.0.100.04 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued features in this release.
Information in this section is included for international customers.
There are no internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
The Multimedia 7.6 Deployment Guide describes deployment procedures for all Multimedia Routing components.
The Multimedia 7.6 User's Guide provides overall information and recommendations on the use and operation of Multimedia Routing.
The Multimedia 7.6 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.
The Multimedia 7.6 Web API Client Developer's Guide describes the structure of the Web API, explains the Simple and Compound Samples, and describes procedures for customizing them.
The Multimedia 7.6 Web API Reference is a Javadoc listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component.
Genesys 7 Events and Models includes a set of basic interaction models, showing the components involved and the event messages sent among them. These models and events were formerly presented in the Open Media Interaction Models Reference Manual. The request messages that were also described in that book are now documented in the API References of the Platform SDK.
Multimedia 7.6 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.
Multimedia 7.6 Knowledge Manager Help is a guide to the Knowledge Manager user interface.
Universal Routing 7.6 Interaction Routing Designer Help is a guide to the Interaction Routing Designer and Interaction Workflow Designer user interface.
Universal Routing 7.6 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with Multimedia.
Genesys Desktop 7.6 Help is a guide to the Genesys Desktop.