Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
---|---|---|---|---|---|---|
8.1.400.03 [12/17/13] – General | X | |||||
8.1.300.05 [04/02/13] – General | X | |||||
8.1.100.02 [05/29/12] – General | X | |||||
8.1.001.00 [10/24/11] – General | X | |||||
8.1.000.00 [07/05/11] – General | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.
This release note applies to all 8.1 releases of Universal Contact Server Manager.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Contact Server Manager.
This release includes the following corrections and modifications.
UCS Manager now operates with Java 7. Previously, UCS Manager had to be installed without binding to Java. (ESR-7244)
UCS Manager is now able to generate database statistics when the sum of all attachments exceeds 2,147,483,647 bytes. (ESR-7223)
UCS Manager no longer displays fixing BadContactAttributes
instead of fixing DuplicateContacts
. (ESR-7216, ESR-7211)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Contact Server Manager.
This release includes the following correction and modification.
When you are using the Correction Tool
, the diagnosis and fix of the BadContactAttributes
issue comes before the GhostContacts
in the list of issues. This new order is more appropriate because fixing BadContactAttributes
could remove all ContactAttributes
of a contact, thus creating ghost contacts. (ER# 215254139)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Contact Server Manager.
There are no corrections and modifications for this release of the Universal Contact Server Manager.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Contact Server Manager.
This release includes the following corrections and modifications:
Clicking DataCorrection
on the Tools
menu now correctly opens the Data Correction Tool window.
(ER# 276562111)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Contact Server Manager.
There are no corrections and modifications for this release of the Universal Contact Server Manager.
This section provides the latest information on known issues and recommendations associated with this product.
It is not possible to use Genesys Administrator to uninstall UCS Manager (or any client application).
The Correction Tool functionality does not work correctly in UCS Manager 8.1.300.05. To use the Correction Tool, use the 8.1.100.02 release of UCS Manager. (ESR-7216)
Found In: 8.1.300.05 | Fixed In: 8.1.400.03 |
The UCS Manager installation package proposes Java 6 only, but UCS Manager also supports Java 7. To operate UCS Manager with Java 7,
ucsmanager.bat
file to set the path to Java in the following line:set JAVACMD="[ToBeChanged: <JDK_HOME value>]\bin\javaw.exe
Found In: 8.1.100.02 | Fixed In: 8.1.400.03 |
Clicking DataCorrection
on the Tools
menu should open the Data Correction Tool window,
but it does not.
(ER# 276562111)
Found In: 8.1.000.00 | Fixed In: 8.1.001.00 |
It is not recommended that you close and restart UCS Manager while a correction task (diagnose or fix) is running. In some cases, some information displayed in the Data Integrity Correction window may be wrong. For example:
Remaining
or total fixed
counters values are incorrect.To be sure that the displayed information is correct:
Found In: 7.6.100.06 | Fixed In: |
When you are using the Correction Tool
, ensure that the BadContactAttributes
issue comes before the GhostContacts
in the list of issues.
The following sequence demonstrates a common Correction Tool scenario and execution:
Diagnose
and Fix
boxes and click the Start
button.BadContactAttributes
), the null
or empty ContactAttributes
are removed.
This results in some of the contacts no longer having ContactAttributes
. Remove these contacts using GhostContacts
.
(ER# 215254139)
Found In: 7.6.100.06 | Fixed In: 8.1.300.05 |
UCS Manager does not connect to the backup Configuration Server in the following scenario:
Scheduled task on main DB
tab, make a modification, and click the Save
button.Annex
tab of the UCS Application
object and you will see that the update was not propagated for the
backup Configuration Server.(ER# 208079151)
Found In: 7.6.100.06 | Fixed In: 8.1.300.05 |
The Records older than
heading and Hours
field on both the Scheduled task on Main DB
and Scheduled task on Archive DB
tabs are truncated when displayed in a Korean environment. (ER# 217137281)
Found In: 7.6.100.06 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued features in this release.
Information in this section is included for international customers.
There are no internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
The following are accessible directly from the eServices product page on the Genesys Documentation website:
eServices 8.1 Deployment Guide describes deployment procedures for all eServices components. It also contains a high-level description of the eServices system, its architecture, and a list of new features in the current release.
eServices Administrator's Guide presents recommendations for monitoring and adjusting your eServices configuration, plus detailed explanations of procedures to use for selected special purposes.
eServices Knowledge Manager User's Guide provides information about Genesys Knowledge Management, including category structures, standard responses, and screening rules, as well as the natural language processing functionality optionally available as Genesys Content Analyzer.
eServices Interaction Properties Reference Manual provides information about the key-value pairs that represent properties of eServices interactions.
eServices Integrated Capture Points Guide provides information on configuring and using integrated capture points, which are a feature of Interaction Server providing a mechanism for capturing new interactions from external source systems, and for issuing requests to existing interactions.
eServices Multi-tenancy and Load Balancing Guide provides information on configuring multi-tenant environments and on load balancing among multiple instances of certain eServices servers.
eServices Social Media Solution Guide describes deployment and use of the Genesys Social Messaging product.
eServices 8.1 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.
eServices 8.1 Web API Client Developer's Guide describes the structure of the Web API, explains the Simple Samples, and describes procedures for customizing them.
eServices (Multimedia) 8.0 Selected Conceptual Data Models for the UCS Database describes a portion of the Universal Contact Server (UCS) database.
8.1 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.
eServices 8.1 Knowledge Manager Help is a guide to the Knowledge Manager user interface.
The following are also accessible on the Genesys Documentation website:
For a listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component, see:
Universal Routing 8.1 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for eServices.
Universal Routing 8.1 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with eServices.
Genesys Events and Models Reference Manual includes a set of basic interaction models, showing the components involved and the event messages sent among them. For authoritative description of the event messages, see the next item.
Genesys 8.1 Security Deployment Guide describes the deployment and configuration of some of the security features provided in Genesys software.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.