Release Note

Universal Contact Server Manager

8.1.x

Genesys Telecommunications Laboratories, Inc. 20112014

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.1.400.03 [12/17/13] General           X
8.1.300.05 [04/02/13] General           X
8.1.100.02 [05/29/12] General           X
8.1.001.00 [10/24/11] General           X
8.1.000.00 [07/05/11] General           X

Link to 8.0 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.1 releases of Universal Contact Server Manager.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 8.1.400.03 [12/17/13] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Contact Server Manager.

Corrections and Modifications

This release includes the following corrections and modifications.


UCS Manager now operates with Java 7. Previously, UCS Manager had to be installed without binding to Java. (ESR-7244)


UCS Manager is now able to generate database statistics when the sum of all attachments exceeds 2,147,483,647 bytes. (ESR-7223)


UCS Manager no longer displays fixing BadContactAttributes instead of fixing DuplicateContacts. (ESR-7216, ESR-7211)


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Release Number 8.1.300.05 [04/02/13] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Contact Server Manager.

Corrections and Modifications

This release includes the following correction and modification.


When you are using the Correction Tool, the diagnosis and fix of the BadContactAttributes issue comes before the GhostContacts in the list of issues. This new order is more appropriate because fixing BadContactAttributes could remove all ContactAttributes of a contact, thus creating ghost contacts. (ER# 215254139)


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Release Number 8.1.100.02 [05/29/12] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Contact Server Manager.

Corrections and Modifications

There are no corrections and modifications for this release of the Universal Contact Server Manager.

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Release Number 8.1.001.00 [10/24/11] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Contact Server Manager.

Corrections and Modifications

This release includes the following corrections and modifications:


Clicking DataCorrection on the Tools menu now correctly opens the Data Correction Tool window. (ER# 276562111)


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Release Number 8.1.000.00 [07/05/11] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Contact Server Manager.

Corrections and Modifications

There are no corrections and modifications for this release of the Universal Contact Server Manager.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


It is not possible to use Genesys Administrator to uninstall UCS Manager (or any client application).


The Correction Tool functionality does not work correctly in UCS Manager 8.1.300.05. To use the Correction Tool, use the 8.1.100.02 release of UCS Manager. (ESR-7216)

Found In: 8.1.300.05 Fixed In: 8.1.400.03

The UCS Manager installation package proposes Java 6 only, but UCS Manager also supports Java 7. To operate UCS Manager with Java 7,

  1. Install UCS Manager without binding to Java.
  2. Edit the ucsmanager.bat file to set the path to Java in the following line:
    set JAVACMD="[ToBeChanged: <JDK_HOME value>]\bin\javaw.exe
(ESR-7244)

Found In: 8.1.100.02 Fixed In: 8.1.400.03

Clicking DataCorrection on the Tools menu should open the Data Correction Tool window, but it does not. (ER# 276562111)

Found In: 8.1.000.00 Fixed In: 8.1.001.00

It is not recommended that you close and restart UCS Manager while a correction task (diagnose or fix) is running. In some cases, some information displayed in the Data Integrity Correction window may be wrong. For example:

To be sure that the displayed information is correct:

  1. Stop the current task (or wait for the tasks to end for all selected issues).
  2. Close and reopen UCS Manager.
  3. Open the Data Integrity Correction window.
From this point on, all the information displayed will be correct.

(ER# 193453220, 206773472)

Found In: 7.6.100.06 Fixed In: 

When you are using the Correction Tool, ensure that the BadContactAttributes issue comes before the GhostContacts in the list of issues. The following sequence demonstrates a common Correction Tool scenario and execution:

(ER# 215254139)

Found In: 7.6.100.06 Fixed In: 8.1.300.05

UCS Manager does not connect to the backup Configuration Server in the following scenario:

(ER# 208079151)

Found In: 7.6.100.06 Fixed In: 8.1.300.05

The Records older than heading and Hours field on both the Scheduled task on Main DB and Scheduled task on Archive DB tabs are truncated when displayed in a Korean environment. (ER# 217137281)

Found In: 7.6.100.06 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued features in this release.


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Internationalization

Information in this section is included for international customers.


There are no internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

The following are accessible directly from the eServices product page on the Genesys Documentation website:

UCS in eServices

The following are also accessible on the Genesys Documentation website:

Context Management Services

The following are all available on the Genesys Documentation website.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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