Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
---|---|---|---|---|---|---|
8.0.000.02_JPN – General | X | |||||
8.0.000.02 [07/27/09] – General | X |
This release note applies to all 8.0 releases of Universal Contact Server Manager for the Japanese market.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a generally available release for the Japanese market. This localization is based on Universal Contact Server Manager 8.0.000.02. Modifications to this software component in later software versions are not supported in this localized version. This release does not contain new features or functionality.
This release includes no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. There are no new features or functionality with this release of the Universal Contact Server Manager.
There are no corrections and modifications for this release of the Universal Contact Server Manager.
This section provides the latest information on known issues and recommendations associated with this product.
It is not recommended that you close and restart UCS Manager while a correction task (diagnose or fix) is running. In some cases, some information displayed in the Data Integrity Correction window may be wrong. For example:
Remaining
or total fixed
counters values are incorrect.To be sure that the displayed information is correct:
1. Stop the current task (or wait for the tasks to end for all selected issues).
2. Close and reopen UCS Manager.
3. Open the Data Integrity Correction window.
From this point on, all the information displayed will be correct.
(ER# 193453220, 206773472)
Found In: 7.6.100.06 | Fixed In: |
When you are using the Correction Tool
, ensure that the BadContactAttributes
issue comes before the GhostContacts
in the list of issues.
The following sequence demonstrates a common Correction Tool scenario and execution:
Diagnose
and Fix
boxes and click the Start
button.BadContactAttributes
), the null
or empty ContactAttributes
are removed.
This results in some of the contacts no longer having ContactAttributes
. Remove these contacts using GhostContacts
.
(ER# 215254139)
Found In: 7.6.100.06 | Fixed In: |
UCS Manager does not connect to the backup Configuration Server in the following scenario:
Scheduled task on main DB
tab, make a modification, and click the Save
button.Annex
tab of the UCS Application
object and you will see that the update was not propagated for the
backup Configuration Server.(ER# 208079151)
Found In: 7.6.100.06 | Fixed In: |
The Records older than
heading and Hours
field on both the Scheduled task on Main DB
and Scheduled task on Archive DB
tabs are truncated when displayed in a Korean environment. (ER# 217137281)
Found In: 7.6.100.06 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows 2000 is no longer supported.
Discontinued As Of: 8.0.000.02 |
Information in this section is included for international customers.
There are no internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Multimedia 8.0 Deployment Guide describes deployment procedures for all Multimedia components. It also contains a high-level description of the Multimedia system, its architecture, and a list of new features in the current release.
Multimedia 8.0 User's Guide provides overall information about and recommendations on the use and operation of Genesys Multimedia.
Multimedia 8.0 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.
Multimedia 8.0 Web API Client Developer's Guide describes the structure of the Web API, explains the Simple Samples, and describes procedures for customizing them.
Multimedia 8.0 Web API Reference is a Javadoc listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component.
Multimedia 8.0 Selected Conceptual Data Models for the UCS Database describes a portion of the Universal Contact Server (UCS) database.
Multimedia 8.0 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.
Multimedia 8.0 Knowledge Manager Help is a guide to the Knowledge Manager user interface.
Universal Routing 7.6 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for Multimedia.
Universal Routing 7.6 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with Multimedia.
Genesys Desktop 7.6 Help is a guide to using the Genesys Desktop.
Genesys 7 Events and Models Reference Manual includes a set of basic interaction models, showing the components involved and the event messages sent among them. For authoritative description of the event messages, see the next item.
The API References of the Platform SDK, which provide the authoritative
information on methods and functions for each SDK, including requests
and events. The class Message
includes all event and request messages.