Release Note

Contents

Introduction

This release note applies to all 8.0 releases of Universal Contact Server Manager for the Japanese market.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Manual.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.

Supported Operating Systems

New in This Release

This is a generally available release for the Japanese market. This localization is based on Universal Contact Server Manager 8.0.000.02. Modifications to this software component in later software versions are not supported in this localized version. This release does not contain new features or functionality.

Corrections and Modifications

This release includes no corrections or modifications.

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Supported Operating Systems

New in This Release

There are no restrictions for this release. There are no new features or functionality with this release of the Universal Contact Server Manager.

• This component was updated to take advantage of JDK 1.6 and new versions of sub-libraries.

Corrections and Modifications

There are no corrections and modifications for this release of the Universal Contact Server Manager.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

It is not recommended that you close and restart UCS Manager while a correction task (diagnose or fix) is running. In some cases, some information displayed in the Data Integrity Correction window may be wrong. For example:

• A previously selected issue is no longer checked.
• The Remaining or total fixed counters values are incorrect.

To be sure that the displayed information is correct:
1. Stop the current task (or wait for the tasks to end for all selected issues).
2. Close and reopen UCS Manager.
3. Open the Data Integrity Correction window.
From this point on, all the information displayed will be correct.

(ER# 193453220, 206773472)

When you are using the Correction Tool, ensure that the BadContactAttributes issue comes before the GhostContacts in the list of issues. The following sequence demonstrates a common Correction Tool scenario and execution:

• Check all the Diagnose and Fix boxes and click the Start button.
• Each issue is diagnosed and then fixed.
• For the last issue (BadContactAttributes), the null or empty ContactAttributes are removed. This results in some of the contacts no longer having ContactAttributes. Remove these contacts using GhostContacts.

(ER# 215254139)

UCS Manager does not connect to the backup Configuration Server in the following scenario:

• Start the Primary and the backup Configuration Servers.
• Start UCS.
• Open UCS Manager.
• Stop the Primary Configuration Server.
• In UCS Manager, select Scheduled task on main DB tab, make a modification, and click the Save button.
• In Configuration Manager, select the Annex tab of the UCS Application object and you will see that the update was not propagated for the backup Configuration Server.

(ER# 208079151)

The Records older than heading and Hours field on both the Scheduled task on Main DB and Scheduled task on Archive DB tabs are truncated when displayed in a Korean environment. (ER# 217137281)

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

Windows 2000 is no longer supported.

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Internationalization

Information in this section is included for international customers.

There are no internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

• Multimedia 8.0 Deployment Guide describes deployment procedures for all Multimedia components. It also contains a high-level description of the Multimedia system, its architecture, and a list of new features in the current release.

• Multimedia 8.0 User's Guide provides overall information about and recommendations on the use and operation of Genesys Multimedia.

• Multimedia 8.0 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.

• Multimedia 8.0 Web API Client Developer's Guide describes the structure of the Web API, explains the Simple Samples, and describes procedures for customizing them.

• Multimedia 8.0 Web API Reference is a Javadoc listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component.

• Multimedia 8.0 Selected Conceptual Data Models for the UCS Database describes a portion of the Universal Contact Server (UCS) database.

• Multimedia 8.0 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.

• Multimedia 8.0 Knowledge Manager Help is a guide to the Knowledge Manager user interface.

• Universal Routing 7.6 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for Multimedia.

• Universal Routing 7.6 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with Multimedia.

• Genesys Desktop 7.6 Help is a guide to using the Genesys Desktop.

• Genesys 7 Events and Models Reference Manual includes a set of basic interaction models, showing the components involved and the event messages sent among them. For authoritative description of the event messages, see the next item.

• The API References of the Platform SDK, which provide the authoritative information on methods and functions for each SDK, including requests and events. The class Message includes all event and request messages.

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