Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
---|---|---|---|---|---|---|
8.0.300.01 [12/20/10] – General | X | |||||
8.0.200.01 [08/06/10] – General | X | |||||
8.0.100.03 [03/24/10] – General | X | |||||
8.0.000.02 [07/27/09] – General | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.0 releases of Universal Contact Server Manager.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Contact Server (UCS) Manager.
There are no corrections and modifications for this release of the Universal Contact Server Manager.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Contact Server (UCS) Manager.
There are no corrections and modifications for this release of the Universal Contact Server Manager.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Contact Server (UCS) Manager.
There are no corrections and modifications for this release of the Universal Contact Server Manager.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. There are no new features or functionality with this release of the Universal Contact Server Manager.
There are no corrections and modifications for this release of the Universal Contact Server Manager.
This section provides the latest information on known issues and recommendations associated with this product.
It is not possible to use Genesys Administrator to uninstall UCS Manager (or any client application).
Found In: 8.0.100.03 | Fixed In: |
It is not recommended that you close and restart UCS Manager while a correction task (diagnose or fix) is running. In some cases, some information displayed in the Data Integrity Correction window may be wrong. For example:
Remaining
or total fixed
counters values are incorrect.To be sure that the displayed information is correct:
Found In: 7.6.100.06 | Fixed In: |
When you are using the Correction Tool
, ensure that the BadContactAttributes
issue comes before the GhostContacts
in the list of issues.
The following sequence demonstrates a common Correction Tool scenario and execution:
Diagnose
and Fix
boxes and click the Start
button.BadContactAttributes
), the null
or empty ContactAttributes
are removed.
This results in some of the contacts no longer having ContactAttributes
. Remove these contacts using GhostContacts
.
(ER# 215254139)
Found In: 7.6.100.06 | Fixed In: |
UCS Manager does not connect to the backup Configuration Server in the following scenario:
Scheduled task on main DB
tab, make a modification, and click the Save
button.Annex
tab of the UCS Application
object and you will see that the update was not propagated for the
backup Configuration Server.(ER# 208079151)
Found In: 7.6.100.06 | Fixed In: |
The Records older than
heading and Hours
field on both the Scheduled task on Main DB
and Scheduled task on Archive DB
tabs are truncated when displayed in a Korean environment. (ER# 217137281)
Found In: 7.6.100.06 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows 2000 is no longer supported.
Discontinued As Of: 8.0.000.02 |
Information in this section is included for international customers.
There are no internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
eServices 8.0 Deployment Guide describes deployment procedures for all eServices components. It also contains a high-level description of the eServices system, its architecture, and a list of new features in the current release.
eServices 8.0 User's Guide provides overall information about and recommendations on the use and operation of Genesys eServices (Multimedia).
eServices 8.0 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.
eServices 8.0 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.
eServices 8.0 Social Media Solution Guide describes deployment and use of the Genesys Social Messaging product.
Universal Contact Server 8.0 Context Management Services User's Guide provides an overview of the Context Management Services functionality.
Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page in PDFs and on the "About This File" topic for Help files.