Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
---|---|---|---|---|---|---|
7.6.100.06 [01/30/09] – General | X | |||||
7.6.000.07 [02/15/08] – General | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 7.6 releases of Universal Contact Server Manager that are specified in the Contents (above).
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Contact Server (UCS) Manager.
Added support for Microsoft Windows Vista.
There are no corrections and modifications for this release of Universal Contact Server Manager.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of Universal Contact Server (UCS) Manager.
Added support for Java Virtual Machine (JVM) 1.5.
This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:
This section provides the latest information on known issues and recommendations associated with this product.
It is not recommended that you close and restart UCS Manager while a correction task (diagnose or fix) is running. In some cases, some information displayed in the Data Integrity Correction window may be wrong. For example:
Remaining
or total fixed
counters values are incorrect.To be sure that the displayed information is correct:
1. Stop the current task (or wait for the tasks to end for all selected issues).
2. Close and reopen UCS Manager.
3. Open the Data Integrity Correction window.
From this point on, all the information displayed will be correct.
(ER# 193453220, ER# 206773472)
Found In: 7.6.100.06 | Fixed In: |
When you are using the Correction Tool
, ensure that the BadContactAttributes
issue comes before the GhostContacts
in the list of issues.
The following sequence demonstrates a common Correction Tool scenario and execution:
Diagnose
and Fix
boxes and click the Start
button.BadContactAttributes
), the null
or empty ContactAttributes
are removed.
This results in some of the contacts no longer having ContactAttributes
. Remove these contacts using GhostContacts
.
(ER# 215254139)
Found In: 7.6.100.06 | Fixed In: |
UCS Manager does not connect to the backup Configuration Server in the following scenario:
Scheduled task on main DB
tab, make a modification, and click the Save
button.Annex
tab of the UCS Application
object and you will see that the update was not propagated for the
backup Configuration Server.(ER# 208079151)
Found In: 7.6.100.06 | Fixed In: |
The Records older than
heading and Hours
field on both the Scheduled task on Main DB
and Scheduled task on Archive DB
tabs are truncated when displayed in a Korean environment. (ER# 217137281)
Found In: 7.6.100.06 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued features in this release.
Information in this section is included for international customers.
There are no internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Multimedia 7.6 Deployment Guide describes deployment procedures for all Multimedia components. It also contains a high-level description of the Multimedia system, its architecture, and a list of new features in the current release.
Multimedia 7.6 User's Guide provides overall information about and recommendations on the use and operation of Genesys Multimedia.
Multimedia 7.6 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.
Multimedia 7.6 Web API Client Developer's Guide describes the structure of the Web API, explains the Simple and Compound Samples, and describes procedures for customizing them.
Multimedia 7.6 Web API Reference is a Javadoc listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component.
Multimedia 7.6 Open Media Interaction Models Reference Manual presents a set of basic interaction models, showing the components involved and the requests and events (messaging) sent among them.
Multimedia 7.6 Selected Conceptual Data Models for the UCS Database describes a portion of the Universal Contact Server (UCS) database.
Multimedia 7.6 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.
Multimedia 7.6 Knowledge Manager Help is a guide to the Knowledge Manager user interface.
Universal Routing 7.6 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for Multimedia.
Universal Routing 7.6 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with Multimedia.
Genesys Desktop 7.6 Help is a guide to using the Genesys Desktop.
Genesys 7 Events and Models Reference Manual includes a set of basic interaction models, showing the components involved and the event messages sent among them. These models and events were formerly presented in the Open Media Interaction Models Reference Manual. The request messages that were also described in that book are now documented in the API References of the Platform SDK.