Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 7.6 releases of Universal Contact Server Transition Tool that are specified in the Contents (above).

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Systems and Databases Reference Manual.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.

Supported Operating Systems

New in This Release

There are no restrictions for this release. There are no new features or functionality with this release of the UCS Transition Tool.

Corrections and Modifications

This release also includes the following corrections and modifications:

Universal Contact Server Transition Tool now removes "empty" contact attribute values. Previously, these attributes were not removed, resulting in delays when executing the findOrCreate request. (ER# 174151691)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of the UCS Transition Tool.

• Added support for Java Virtual Machine (JVM) 1.5

• Added support for Red Hat Enterprise Linux 4.0

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:

Transition Tool now retains the pending status of a pending ExtAgentOut interaction. This allows a PlaceInWorkbin routing strategy object to put these interactions in the Pending External Agent workbin of a specific agent. (ER# 133639328)

This release includes all fixes made in previous releases of this product (including hot fix releases) at the time of this initial 7.6 release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

UCS Transition Tool should not be used with both parameters '-archive' and '-restart all'. This will restart the transition of contacts during the Archive Database transition. Since these contacts have already been migrated (during the Main Database transition), UCS Transition Tool will recognize these as updates to the contact record. UCS Transition Tool then deletes the contact record and all its child interaction records from the UCS 7.x Database. Next, the contact record is recreated, but not its child interaction records. Finally, when all contacts have been retransited, all interactions will have been deleted from the UCS Main Database.

To ensure this does not occur, instead of using the '-restart all' parameter, populate the specific tables used for transition with the PopulateICSDBForTransition_mssql.sql script on the ICS 6.5 Archive Database. (ER# 216210551)

Workaround: To retrieve interactions of any type (Callback, Chat, EmailIn, EmailOut, PhoneCall) in the Main Database following the scenario described above, you must restart the transition.

Stopping and restarting the UCS Transition Tool when migrating contacts to a DB2 database causes errors in contact information. (ER# 167499290)

Workaround: Restart the database before restarting the transition.

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

There are no discontinued features in this release.

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Internationalization

Information in this section is included for international customers.

There are no internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

• Multimedia 7.6 Deployment Guide describes deployment procedures for all Multimedia components. It also contains a high-level description of the Multimedia system, its architecture, and a list of new features in the current release.

• Multimedia 7.6 User's Guide provides overall information about and recommendations on the use and operation of Genesys Multimedia.

• Multimedia 7.6 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.

• Multimedia 7.6 Web API Client Developer's Guide describes the structure of the Web API, explains the Simple and Compound Samples, and describes procedures for customizing them.

• Multimedia 7.6 Web API Reference is a Javadoc listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component.

• Multimedia 7.6 Open Media Interaction Models Reference Manual presents a set of basic interaction models, showing the components involved and the requests and events (messaging) sent among them.

• Multimedia 7.6 Selected Conceptual Data Models for the UCS Database describes a portion of the Universal Contact Server (UCS) database.

• Multimedia 7.6 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.

• Multimedia 7.6 Knowledge Manager Help is a guide to the Knowledge Manager user interface.

• Universal Routing 7.6 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for Multimedia.

• Universal Routing 7.6 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with Multimedia.

• Genesys Desktop 7.6 Help is a guide to using the Genesys Desktop.

• Genesys 7 Events and Models Reference Manual includes a set of basic interaction models, showing the components involved and the event messages sent among them. These models and events were formerly presented in the Open Media Interaction Models Reference Manual. The request messages that were also described in that book are now documented in the API References of the Platform SDK.

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