Release Note

Universal Contact Server Proxy

8.1.x

Genesys Telecommunications Laboratories, Inc. © 2011–2014

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.1.400.03 [05/16/14] – Hot Fix X   X X   X
8.1.400.02 [12/17/13] – General X   X X   X
8.1.300.01 [04/02/13] – General X   X X   X
8.1.200.02 [10/29/12] – General X   X X   X
8.1.100.00 [05/29/12] – General X   X X   X
8.1.001.00 [10/24/11] – General X   X X   X
8.1.000.02 [07/05/11] – General X   X X   X

Link to 8.0 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.1 releases of Universal Contact Server Proxy.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.


Release Number 8.1.400.03 [05/16/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


If a client application sends a corrupted message, UCS Proxy disconnects it. Previously in this situation, UCS Proxy entered a 100-percent CPU loop and stopped processing interactions. (ESR-7948)


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Release Number 8.1.400.02 [12/17/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Contact Server Proxy.

Corrections and Modifications

There are no corrections or modifications for this release of Universal Contact Server Proxy.

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Release Number 8.1.300.01 [04/02/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Contact Server Proxy.

Corrections and Modifications

This release includes the following correction and modification:


UCS Proxy no longer requires the setup of the GES_HOME_8x environment variable before installing the software. (ER# 300662533)


If UCS Proxy loses connections to UCS and Config Server at the same time, it closes its ESP port. The ESP port will reopen once both connections to UCS and Config Server are recovered. Previously in this scenario, UCS Proxy sometimes terminated abruptly. (ER# 317507060)


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Release Number 8.1.200.02 [10/29/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. No new features were introduced in this release of Universal Contact Server Proxy.

Corrections and Modifications

This release includes the following corrections and modifications:


Now, if UCS Proxy loses its connection to UCS, it first closes its own listening port while attempting to reconnect to a UCS. Therefore, clients are notified instantly and can apply their reconnection procedures. Previously, when UCS Proxy lost its connection to UCS, UCS Proxy clients were not notified and sent requests were never responded to. (ER# 304580011)


UCS Proxy now reconnects correctly to the backup UCS during a switchover. Previously, in a standard deployment setup, with UCS primary/backup and UCS Proxy primary/backup where UCS Proxy primary is connected to UCS primary, a switchover of UCS was automatically causing a switchover of UCS Proxy. (ER# 309802323)


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Release Number 8.1.100.00 [05/29/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Contact Server Proxy.

Corrections and Modifications

There are no corrections or modifications for this release of Universal Contact Server Proxy.

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Release Number 8.1.001.00 [10/24/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Contact Server Proxy.

Corrections and Modifications

There are no corrections or modifications for this release of Universal Contact Server Proxy.

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Release Number 8.1.000.02 [07/05/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Contact Server Proxy.

Corrections and Modifications

This release includes the following corrections and modifications:


UCS Proxy no longer incorrectly reconnects to UCS in the scenario described in this Corrections item. (ER# 200827901)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


When in TIME_WAIT status, Universal Contact Server (UCS) Proxy cannot re-use a client-side port. As a result, if the connection is lost (to Config Server, for example) UCS Proxy needs a few seconds to reconnect. This delay depends on the Operating System.


When trying to start a UCS Proxy which is already running, the following misleading message may be displayed:

Std 55001 Failed to connect to configuration server at '<cfg srv host>':'<cfg srv port>' using application <application name>(ContactServer).

(ER# 283468070)

Found In: 8.1.300.01 Fixed In: 

You still have to set up the GES_HOME_8x environment variable when you install the UCS proxy. Any value will work. (ER# 300662533)

Found In: 8.1.100.00 Fixed In: 8.1.300.01

Universal Contact Server Proxy (UCS Proxy) incorrectly reconnects to Universal Contact Server (UCS) when it is removed from its connections after a switchover. See the following scenario for details.

Scenario:
1. Start UCS Proxy.
2. Delete UCS from its connections.
3. Switch UCS Proxy to backup mode. The result is that UCS Proxy backup is connected to UCS.
4. Switch back UCS Proxy to primary. The result is that UCS Proxy is connected to UCS.

(ER# 200827901)

Found In: 7.6.100.04 Fixed In: 8.1.000.02

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


AIX 5.3 and RHEL 4.x are no longer supported.

Discontinued As Of: 8.1.400.02

AIX 5.1 and 5.2 and Solaris 8 are no longer supported.

Discontinued As Of: 8.1.000.02

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Internationalization

Information in this section is included for international customers.


There are no internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

The following are accessible directly from the eServices product page on the Genesys Documentation website:

UCS in eServices (Multimedia)

The following are also accessible on the Genesys Documentation website:

Context Management Services

The following are all available in the Genesys Documentation Website.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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