Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
---|---|---|---|---|---|---|
8.0.200.00 [08/06/10] – General | X | X | X | X | ||
8.0.100.03 [03/24/10] – General | X | X | X | X | ||
8.0.000.00 [07/27/09] – General | X | X | X | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.0 releases of Universal Contact Server Proxy.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Contact Server Proxy.
There are no corrections and modifications for this release of Universal Contact Server Proxy.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Contact Server Proxy.
There are no corrections and modifications for this release of Universal Contact Server Proxy.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. There are no new features or functionality with this release of Universal Contact Server Proxy.
There are no corrections and modifications for this release of Universal Contact Server Proxy.
This section provides the latest information on known issues and recommendations associated with this product.
Universal Contact Server Proxy (UCS Proxy) incorrectly reconnects to Universal Contact Server (UCS) when it is removed from its connections after a switchover. See the following scenario for details.
Scenario:
1. Start UCS Proxy.
2. Delete UCS from its connections.
3. Switch UCS Proxy to backup mode. The result is that UCS Proxy backup is connected to UCS.
4. Switch back UCS Proxy to primary. The result is that UCS Proxy is connected to UCS.
(ER# 200827901)
Found In: 7.6.100.04 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows 2000 is no longer supported.
Discontinued As Of: 8.0.000.00 |
Information in this section is included for international customers.
There are no internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
eServices (Multimedia) 8.0 Deployment Guide describes deployment procedures for all eServices (Multimedia) components. It also contains a high-level description of the eServices (Multimedia) system, its architecture, and a list of new features in the current release.
eServices (Multimedia) 8.0 User's Guide provides overall information about and recommendations on the use and operation of Genesys eServices (Multimedia).
eServices (Multimedia) 8.0 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.
eServices (Multimedia) 8.0 Web API Client Developer's Guide describes the structure of the Web API, explains the Simple Samples, and describes procedures for customizing them.
eServices (Multimedia) 8.0 Web API Reference is a Javadoc listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component.
eServices (Multimedia) 8.0 Selected Conceptual Data Models for the UCS Database describes a portion of the Universal Contact Server (UCS) database.
8.0 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.
eServices (Multimedia) 8.0 Knowledge Manager Help is a guide to the Knowledge Manager user interface.
Universal Routing 7.6 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for eServices (Multimedia).
Universal Routing 7.6 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with eServices (Multimedia).
Genesys Desktop 7.6 Help is a guide to using the Genesys Desktop.
Genesys 7 Events and Models Reference Manual includes a set of basic interaction models, showing the components involved and the event messages sent among them. For authoritative description of the event messages, see the next item.
The API References of the Platform SDK, which provide the authoritative
information on methods and functions for each SDK, including requests
and events. The class Message
includes all event and request messages.
Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page in PDFs and on the "About This File" topic for Help files.