Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
---|---|---|---|---|---|---|
7.6.100.22 [04/05/13] – Hot Fix | X | |||||
7.6.100.21 [11/12/12] – Hot Fix | X | |||||
7.6.100.19 [12/19/11] – Hot Fix | X | |||||
7.6.100.17 [09/22/11] – Hot Fix | X | |||||
7.6.100.16 [09/07/11] – Hot Fix | X | |||||
7.6.100.15 [04/14/11] – Hot Fix | X | |||||
7.6.100.14 [12/06/10] – Hot Fix | X | |||||
7.6.100.13 [09/24/10] – Hot Fix | X | |||||
7.6.100.10 [06/12/09] – Hot Fix | X | X | ||||
7.6.100.09 [01/30/09] – General | X | X | X | X | ||
7.6.000.13 [02/15/08] – General | X | X | X | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 7.6 releases of Universal Contact Server that are specified in the Contents (above).
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release of this product. There are no new features or functionality with this release of Universal Contact Server.
This release includes the following correction and modification:
UCS now prevents concurrent contact attribute modification on the same contact by executing updates sequentially. Previously, if these updates were executed exactly at the same time, on the same contact, the contact record might have been corrupted in the database by setting two primary contact attributes of the same type.
Note: Updates that do not work on the same contact will still execute in parallel.
(ER# 319004949)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release of this product. There are no new features or functionality with this release of Universal Contact Server.
This release includes the following correction and modification:
UCS now properly handles connections to multiple Stat Servers. (ER# 311246080)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release of this product. There are no new features or functionality with this release of Universal Contact Server.
This release includes the following correction and modification:
UCS now accepts the underscore character ( _ ) in the domain part of e-mail addresses. (ER# 288463753)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release of this product. There are no new features or functionality with this release of Universal Contact Server.
This release includes the following correction and modification:
UCS no longer fails to start in the following scenario:
AllAttributes.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release of this product. There are no new features or functionality with this release of Universal Contact Server.
This release includes the following correction and modification:
UCS no longer creates duplicate contacts if it receives several e-mails from a new contact at a time when the UCS database is having performance issues.
Note: The way in which this release addresses this issue also entails that while undoing a contact merge,
UCS blocks other identify
requests.
Therefore Genesys now recommends that you execute unmerge operations during a maintenance period.
(ER# 280635244)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release of this product. There are no new features or functionality with this release of Universal Contact Server.
This release includes the following correction and modification:
The first query in the sequence for creating a Training Object now correctly selects all required interactions.
Note: Knowledge Manager version 7.6.100.09 is required. (ER# 269132951)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release of this product. There are no new features or functionality with this release of Universal Contact Server.
This release includes the following corrections and modifications:
In this release, when UCS switches from backup to primary mode, it first sends confirmation of the switchover, then performs synchronization of objects in the Configuration Server database after a short delay. Previously, having synchronization precede switchover confirmation sometimes caused UCS to disconnect from Local Control Agent (LCA). (ER# 261663782)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release of this product. There are no new features or functionality with this release of Universal Contact Server.
This release includes the following corrections and modifications:
While UCS is loading its configuration cache, if it loses its connection to Configuration Server or Configuration Server Proxy, it now attempts to reconnect until the connection is re-established. Previously in this scenario, UCS would not reconnect unless it was restarted. (ER# 260144581)
UCS is now able to switch from backup to primary when reporting is disabled. Previously, it would fail with a null pointer exception. (ER# 260437941)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release of this product. This section describes new features that were introduced in this release of Universal Contact Server.
This release supports new methods in the Platform SDK that enable you to retrieve any of the following:
(ER 228079713)
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Universal Contact Server.
Added support for the IBM DB2 9.1 platform.
Exposure of field code rendering in .NET SDK.
When a field code in a standard response returns an empty result, you can have the desktop display the field code source code rather than nothing.
Added support for e-mails with International Domain Names (IDN).
This release also includes the following corrections and modifications:
UCS no longer fails to start following the installation (using UCS Transition Tool) of UCS Archive DAP. (ER# 197156600)
The OwnerID
database field is no longer updated to null
if not included as parameter in the service request. (ER# 205951075)
Database requests to submit e-mails to Interaction Server are now faster. (ER# 206109368)
UCS now starts correctly when it uses an additional user (who is not the schema owner) to connect to the database. (ER# 214074100)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of Universal Contact Server.
This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:
UCS now supports the Advanced Disconnect Detection Protocol (ADDP) type of connection to Stat Server. (ER# 104165611)
This release corrects an issue in the database upgrade script for Oracle upgrade_oracle_7.2_to_7.5.sql
that related to setting the date of the upgrade.
(ER# 122101986)
This release also includes all fixes made in previous releases of this product (including hot fix releases) at the time of this initial 7.6 release.
This section provides the latest information on known issues and recommendations associated with this product.
The following information should appear in the Multimedia 7.6 Reference Manual:
db-schema-name
Default value: None
Valid values: Any character string
Changes take effect: Upon restart
This option stores the name of the owner that created (is the owner of) the UCS database schema.
(ER# 174562441)
Found In Document Version: 7.6.001.00 | Fixed In Document Version: 7.6.100.06 |
The following information should appear in the Multimedia 7.6 User's Guide:
To enable a user who is not the schema owner to run UCS with an Oracle database:
ucs_oracle_create_additional_user.sql,
which is located in the sql_scripts
directory of UCS's starting directory.ucs_user := 'UCS_RUNTIME';
ucs_db_creator := 'UCS_OWNER';
UCS_RUNTIME
with the name of the non-owner that you want to be able to run the database.UCS_OWNER
with the name of the Oracle user that created (is the owner of) the schema.DB Info
tab, set the User Name
equal to the user identified in Step 2, and set the password equal to the user name.
This is how the script creates the user and password. If you want a different password you must modify it in Oracle.Options
tab, settings
section, create the db-schema-name
option. For its value,
enter an upper-case version of the name of the Oracle user that created the UCS database schema (the user identified in Step 3).(ER# 174562443)
Found In Document Version: 7.6.001.00 | Fixed In Document Version: 7.6.100.05 |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued features in this release.
Information in this section is included for international customers.
There are no known issues for internationalization.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Multimedia 7.6 Deployment Guide describes deployment procedures for all Multimedia components. It also contains a high-level description of the Multimedia system, its architecture, and a list of new features in the current release.
Multimedia 7.6 User's Guide provides overall information about and recommendations on the use and operation of Genesys Multimedia.
Multimedia 7.6 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.
Multimedia 7.6 Web API Client Developer's Guide describes the structure of the Web API, explains the Simple and Compound Samples, and describes procedures for customizing them.
Multimedia 7.6 Web API Reference is a Javadoc listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component.
Multimedia 7.6 Selected Conceptual Data Models for the UCS Database describes a portion of the Universal Contact Server (UCS) database.
Multimedia 7.6 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.
Multimedia 7.6 Universal Contact Server Help is a guide to the Universal Contact Server user interface.
Universal Routing 7.6 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for Multimedia.
Universal Routing 7.6 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with Multimedia.
Genesys Desktop 7.6 Help is a guide to using the Genesys Desktop.
Genesys Events and Models Reference Manual includes a set of basic interaction models, showing the components involved and the event messages sent among them. These models and events were formerly presented in the Open Media Interaction Models Reference Manual. The request messages that were also described in that book are now documented in the API References of the Platform SDK.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.