| Release Number | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 8.1.300.04 [05/31/13] – General | X | X | X | X | ||
| 8.1.000.01 [10/27/11] – General | X | X | X | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.
This release note applies to all 8.1 releases of Training Server.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this of Training Server.
There are no corrections or modifications for this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Training Server.
Additional operating system support:
There are no corrections or modifications for this release.
This section provides the latest information on known issues and recommendations associated with this product.
When Training Server runs on Solaris, Training Server might lose connection with Message Server because of an Advanced Disconnect Detection Protocol (ADDP) timeout. (ER# 247312990)
Workaround: Set the remote ADDP timeout to a value that is
less than the local ADDP timeout multiplied by two, or disable ADDP
entirely by setting the local timeout to 0.
| Found In: 8.0.100.02 | Fixed In: |
Sometimes you cannot launch Training Server through Remote Desktop. (ER# 113562696)
Workaround: Decrease the value of the -Xmx1000m parameter in the
ProcessParameters.ini file.
| Found In: 7.5.000.05 | Fixed In: |
If a memory problem occurs while a training job is running, you might
not be able to cancel the job properly from Knowledge Manager.
If this occurs, Knowledge Manager will display the job type as Cancelled and the status as Job Processing. (ER# 33383023)
Workaround: Stop Training Server.
| Found In: 7.2.000.03 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
AIX 5.1, AIX 5.2, and Solaris 8 are no longer supported.
| Discontinued As Of: 8.1.000.01 |
Information in this section is included for international customers.
There are no internationalization issues for this product
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
eServices 8.1 Deployment Guide describes deployment procedures for all eServices components. It also contains a high-level description of the eServices system, its architecture, and a list of new features in the current release.
eServices 8.0 User's Guide provides overall information about and recommendations on the use and operation of Genesys eServices.
eServices 8.1 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.
eServices 8.1 Web API Client Developer's Guide describes the structure of the Web API, explains the Simple Samples, and describes procedures for customizing them.
For a listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component, see:
eServices 8.1 Social Media Solution Guide describes deployment and use of the Genesys Social Messaging product. It is available on the Genesys Documentation website.
eServices (Multimedia) 8.0 Selected Conceptual Data Models for the UCS Database describes a portion of the Universal Contact Server (UCS) database.
8.1 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.
eServices 8.1 Knowledge Manager Help is a guide to the Knowledge Manager user interface.
Universal Routing 8.1 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for eServices.
Universal Routing 8.1 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with eServices.
Genesys Desktop 7.6 Help is a guide to using the Genesys Desktop.
Genesys Events and Models Reference Manual includes a set of basic interaction models, showing the components involved and the event messages sent among them. For authoritative description of the event messages, see the next item.
Genesys 8.0 Security Deployment Guide describes the deployment and configuration of some of the security features provided in Genesys software.
The API References of the Platform SDK, which provide the authoritative
information on methods and functions for each SDK, including requests
and events. The class Message includes all event and request messages.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.