| Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
|---|---|---|---|---|---|---|
| 8.0.200.02 [12/17/10] – General | X | X | X | X | ||
| 8.0.100.02 [04/01/10] – General | X | X | X | X | ||
| 8.0.000.02 [07/27/09] – General | X | X | X | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.
This release note applies to all 8.0 releases of Training Server.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Training Server.
This release includes the following corrections and modifications:
A new English_Sentiment stop words file now allows correct processing of sentiment model training.
The lexical analyzer portion of the Training Server was modified to improve sentiment model training.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Training Server.
This release also includes the following corrections and modifications:
No corrections or modifications were made in this release of Training Server.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of Training Server.
This release includes the following corrections and modifications that were made between Release 7.6 or earlier releases and the initial 8.0 release:
No corrections or modifications were made in this release of Training Server.
This section provides the latest information on known issues and recommendations associated with this product.
Training Server (running on Solaris) can lose connection with Message Server by ADDP timeout. (ER# 247312990)
Workaround: Set the remote ADDP timeout to a value that is less than the local ADDP timeout multiplied by two, or disable ADDP entirely by setting the local timeout to 0.
| Found In: 8.0.100.02 | Fixed In: |
Sometimes you cannot launch Training Server through Remote Desktop. (ER# 113562696)
Workaround: Decrease the value of the -Xmx1000m parameter in the
ProcessParameters.ini file.
| Found In: 7.5.000.05 | Fixed In: |
If a memory problem occurs while a training job is running, you may be unable
to properly cancel the job from Knowledge Manager. If this occurs, Knowledge
Manager will display the job type as Cancelled, and the status as
Job Processing. (ER# 33383023)
Workaround: Stop Training Server.
| Found In: 7.2.000.03 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows 2000 is no longer supported.
| Discontinued As Of: 8.0.000.02 |
Information in this section is included for international customers.
There are no internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation, available on the Genesys Documentation website, also contains information about this software. Please consult the Deployment Guide first.
eServices 8.0 Deployment Guide describes deployment procedures for all eServices/Multimedia components. It also contains a high-level description of the eServices/Multimedia system, its architecture, and a list of new features in the current release.
eServices 8.0 Social Media Solution Guide describes deployment and use of the Genesys Social Messaging product. It is available on the Genesys Documentation website.
eServices 8.0 User's Guide provides overall information about and recommendations on the use and operation of Genesys eServices/Multimedia.
eServices 8.0 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.
eServices 8.0 Web API Client Developer's Guide describes the structure of the Web API, explains the Simple Samples, and describes procedures for customizing them.
eServices 8.0 Web API Reference is a listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component.
eServices 8.0 Selected Conceptual Data Models for the UCS Database describes a portion of the Universal Contact Server (UCS) database.
eServices 8.0 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.
eServices 8.0 Knowledge Manager Help is a guide to the Knowledge Manager user interface.
Universal Routing 8.0 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for eServices/Multimedia.
Universal Routing 8.0 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with eServices/Multimedia.
Genesys Desktop 7.6 Help is a guide to using the Genesys Desktop.
Genesys 7 Events and Models Reference Manual includes a set of basic interaction models, showing the components involved and the event messages sent among them. For authoritative description of the event messages, see the next item.
The API References of the Platform SDK, which provide the authoritative
information on methods and functions for each SDK, including requests
and events. The class Message includes all event and request messages.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.