| Release Number | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 8.1.400.11 [12/17/14] – Hot Fix | X | X | X | X | ||
| 8.1.400.08 [02/07/14] – General | X | X | X | X | ||
| 8.1.210.01 [07/01/13] – General | X | X | X | X | ||
| 8.1.201.08 [02/25/13] – General | X | X | X | X | ||
| 8.1.200.04 [11/09/12] – Hot Fix | X | X | X | X | ||
| 8.1.200.03 [05/31/12] – General | X | X | X | X | ||
| 8.1.100.03 [02/01/12] – General | X | X | X | X | ||
| 8.1.000.07 [10/27/11] – General | X | X | X | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.
This release note applies to all 8.1 releases of Social Messaging Server.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your customer care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release of this product. This release contains no new features or functionality.
This release includes the following corrections and modifications:
This release resolves an issue with Social Messaging Server switching over to primary mode when it is installed as the Third Party Server application type. (SMD-1937)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. The following new features were introduced in this release of Social Messaging Server:
This release includes the following correction and modification:
Social Messaging Server no longer processes interactions when a second access point is not configured. If a Chat session is requested by a media channel, Social Media Server sends a negative result to the media channel with the following message:
session (DspPU).(processOrdnTi): failed to create session, request ignored, server unable to create chat session. Previously, if Facebook Private Messaging Monitor was configured without a second access point, the Facebook session interactions were submitted as reqular Facebook posts to the Interaction Server and delivered to the agent with exceptions.
(SMD-1206)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. The following new features were introduced in this release of Social Messaging Server:
No corrections or modifications are included in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. The following new features were introduced in this release of Social Messaging Server:
No corrections or modifications are included in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release of this product. This release contains no new features or functionality.
This release includes the following corrections and modifications:
In this release, Social Messaging Server that is configured as backup registers with Interaction Server correctly, and thus Interaction Server is able to send requests to the backup instance when it is running in primary mode. Previously, a backup Social Messaging Server did not register with Interaction Server properly. As a result, Interaction Server was unable to send requests addressed to a server configured as primary when the backup was running in primary mode. (ER# 301179871)
Social Messaging Server no longer switches from primary to backup mode and becomes unavailable for clients in the following scenario:
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. The following new feature was introduced in this release of Social Messaging Server:
The server supports run-time dynamic changes of connection to Interaction Server.
No corrections or modifications are included in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Social Messaging Server.
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Social Messaging Server.
This release includes the following corrections and modifications that were made between Release 8.0 or earlier releases and the initial 8.1 release:
Social Messaging Server now supports a high-availability deployment using primary and backup servers. (ER# 262613540)
This section provides the latest information on known issues and recommendations associated with this product.
Social Media Server does not support dynamic updating of the options in the log section. (SMD-1527)
| Found In: 8.1.400.08 | Fixed In: |
Social Media Server does not support the start-up parameter -transport-ip-version in command line while connecting to Configuration Server.
If you are operating on a dual-stack machine, and the dual stack is
enabled, add the following line to the smserver.sh file on UNIX, or the JavaServerStarter.ini file on Windows:
-Djava.net.preferIPv6Addresses=true
This specifies internet protocol versions that you are using. In
this case, the internet protocol is IPv6. The valid values are true or false.
The default value is false.
For more information, see the Java Networking IPv6 User Guide for details.
(SMD-1502)
| Found In: 8.1.400.08 | Fixed In: |
Social Media Server does not support multiple Interaction Servers in its connections. To work around this, use one connection to Interaction Server only in the Social Media Server's application. (SMD-1482)
| Found In: 8.1.400.08 | Fixed In: |
Social Media Server does not support the backup-port option in a client-side port configuration, because of the limitation in Java PSDK (PSDK-6580). The value of the port option is used for both primary and backup servers. (SMD-1440)
| Found In: 8.1.400.08 | Fixed In: |
Social Messaging Server might encounter an issue with TLS that is related to the Java issue described at http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=2215658. To avoid this issue, Genesys recommends using JDK/JRE 1.7.0_2 or higher.
(SMD-1439)
| Found In: 8.1.400.08 | Fixed In: |
Social Messaging Server may return an inconsistent reply to an ESP request if it receives the request at a time when the corresponding driver is not ready to execute it. (ER# 315333931)
| Found In: 8.1.201.08 | Fixed In: |
Social Messaging Server does not support dynamic
updating of the options in the log-filter and log-filter-data sections.
(ER# 314734291)
| Found In: 8.1.201.08 | Fixed In: |
The descriptions of the two configuration options in the current eServices 8.1 Reference Manual should be updated to read as follows:
media-accounts-monitoring
Default Value: false
Valid Values: true, false
Changes Take Effect: After restart
Enables (true) or disables (false) monitoring by the server of channel media account. If monitoring is enabled, the server updates the MediaAccounts configuration objects, which are List type objects located in the Transactions folders in the Tenant folders of Social Messaging Server and tenants enumerated in the Tenant tab of the server.
x-reduced-fetching
Default Value: true
Valid Values: true, false
Changes Take Effect: After restart
Optimizes Twitter REST API usage by removing additional requests to the Twitter service for every search result. In this optimized mode, all data required to populate an interaction are collected directly from a search result.
Note: When using reduced fetching,
the _twitterUserFollowersCount, _twitterUserFriendsCount, _twitterRetweetCount, and
_twitterIsRetweet attributes are skipped in submitted interactions.
| Found In: Document Version 8.1.201.00 | Fixed In: Document Version 8.1.203.00 |
Social Messaging Server sometimes fails to initialize the drivers. (ER# 292541598)
| Found In: 8.1.100.03 | Fixed In: 8.1.200.03 |
In a primary/backup configuration, Social Messaging Server switches from primary to backup mode and becomes unavailable for clients whenever dynamic changes are made in the Configuration Layer to its application settings or to settings for applications to which it is connected. (ER# 284024191)
| Found In: 8.1.000.07 | Fixed In: 8.1.200.04 |
If you install Social Messaging Server by using Configuration Layer version 8.0 or earlier,
you must edit the .sh or .ini file so that it selects the ThirdPartyServer configuration type.
On a UNIX platform (AIX, Linux, Solaris), update the smserver.sh as follows:
JVMPARAMS= ...#JVMPARAMS= ... On Windows, update the JavaServerStarter.ini file as follows:
-Dgenesys.mcr.stdserverex.apptype=CFGSocialMS;-Dgenesys.mcr.stdserverex.apptype=CFGThirdPartyServer(ER# 282769075)
| Found In: 8.1.000.07 | Fixed In: |
Social Messaging Server takes a long time (about two minutes) to connect to a backup Interaction Server. (ER# 264935235)
| Found In: 8.0.200.13 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Solaris 9, AIX 5.3, Linux RHEL 4, Java 1.6 are no longer supported.
| Discontinued As Of: 8.1.400.08 |
AIX 5.1, AIX 5.2, and Solaris 8 are no longer supported.
| Discontinued As Of: 8.1.000.07 |
Information in this section is included for international customers.
There are no internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website.
The following are accessible directly from the eServices product page on the Genesys Documentation website:
eServices 8.1 Deployment Guide describes deployment procedures for all eServices components. It also contains a high-level description of the eServices system, its architecture, and a list of new features in the current release.
eServices Administrator's Guide presents recommendations for monitoring and adjusting your eServices configuration, plus detailed explanations of procedures to use for selected special purposes.
eServices Knowledge Manager User's Guide provides information about Genesys Knowledge Management, including category structures, standard responses, and screening rules, as well as the natural language processing functionality optionally available as Genesys Content Analyzer.
eServices Interaction Properties Reference Manual provides information about the key-value pairs that represent properties of eServices interactions.
eServices Integrated Capture Points Guide provides information on configuring and using integrated capture points, which are a feature of Interaction Server providing a mechanism for capturing new interactions from external source systems, and for issuing requests to existing interactions.
eServices Multi-tenancy and Load Balancing Guide provides information on configuring multi-tenant environments and on load balancing among multiple instances of certain eServices servers.
eServices Social Media Solution Guide describes deployment and use of the Genesys Social Messaging product.
eServices 8.1 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.
eServices 8.1 Web API Client Developer's Guide describes the structure of the Web API, explains the Simple Samples, and describes procedures for customizing them.
eServices (Multimedia) 8.0 Selected Conceptual Data Models for the UCS Database describes a portion of the Universal Contact Server (UCS) database.
8.1 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.
eServices 8.1 Knowledge Manager Help is a guide to the Knowledge Manager user interface.
The following are also accessible on the Genesys Documentation website:
For a listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component, see:
Universal Routing 8.1 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for eServices.
Universal Routing 8.1 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with eServices.
Genesys Events and Models Reference Manual includes a set of basic interaction models, showing the components involved and the event messages sent among them. For authoritative description of the event messages, see the next item.
Genesys 8.1 Security Deployment Guide describes the deployment and configuration of some of the security features provided in Genesys software.
Product documentation is provided on the Genesys Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.