Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.0 releases of eServices Social Messaging Plugin for Genesys Agent Desktop.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Manual.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.

Supported Operating Systems

New in This Release

This is a hot fix release of this product. No new features were introduced in this release of eServices Social Messaging Plugin for Genesys Agent Desktop.

Corrections and Modifications

This release includes the following corrections and modifications:

The Social Messaging Plugin now correctly sets the attached data keys _twitterInReplyToUserId, _twitterInReplyToScreenName, and _twitterInReplyToStatusId. Previously, the omission of this attached data prevented Twitter messages sent in response to inbound messages from being properly threaded on the receiving Twitter client. (ER# 286330811)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of eServices Social Messaging Plugin for Genesys Agent Desktop.

• Additional platform support:
• Solaris
• Red Hat Enterprise Linux
• AIX
• Support of IBM AIX 7.1

Corrections and Modifications

There are no corrections and modifications for this release of eServices Social Messaging Plugin for Genesys Agent Desktop.

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This is the initial release of eServices Social Messaging Plugin for Genesys Agent Desktop. This section describes new features that were introduced in this release of eServices Social Messaging Plugin for Genesys Agent Desktop.

• This plugin enables Genesys Desktop to display social media interactions and perform various actions on them.
• This plugin must be used with Genesys Desktop version 7.6.302.13 or later to support all new features for Genesys Social Engagement.

Corrections and Modifications

This is the initial release of eServices Social Messaging Plugin for Genesys Agent Desktop. It contains no corrections or modifications.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

For updates that reply to a previous tweet to be threaded with that tweet, the update must include @username, where username is the author of the tweet being replied to.

When installing this component on a Unix host, there is the following misleading prompt:

Please choose which application to install:
1 : GAD_763

Please choose the Genesys Desktop application to which the plugin will be installed.

Currently, Facebook's post and comment length is equally limited for all monitored walls. The following configuration options have been added to Genesys Agent Desktop's multimedia section:
facebook-post-limit = 420
facebook-comment-limit = 8000
(ER# 264086022)

The screen is not refreshed after deleting a post or comment. (ER# 262740671)

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

There are no discontinued features in this release.

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Internationalization

Information in this section is included for international customers.

There are no internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

• eServices 8.0 Deployment Guide describes deployment procedures for all eServices/Multimedia components. It also contains a high-level description of the eServices/Multimedia system, its architecture, and a list of new features in the current release.

• eServices 8.1 Social Media Solution Guide describes deployment and use of the Genesys Social Messaging product.

• eServices 8.0 User's Guide provides overall information about and recommendations on the use and operation of Genesys eServices/Multimedia.

• eServices 8.0 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.

• eServices 8.0 Web API Client Developer's Guide describes the structure of the Web API, explains the Simple Samples, and describes procedures for customizing them.

• For a listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component, see:

  • eServices 8.0 .NET Web API Reference for the .NET Web API
  • The API References of the Platform SDK for the Java-based Web API

• eServices 8.0 Selected Conceptual Data Models for the UCS Database describes a portion of the Universal Contact Server (UCS) database.

• eServices 8.0 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.

• eServices 8.0 Knowledge Manager Help is a guide to the Knowledge Manager user interface.

• Universal Routing 8.0 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for eServices/Multimedia.

• Universal Routing 8.0 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with eServices/Multimedia.

• Genesys Desktop 7.6 Help is a guide to using the Genesys Desktop.

• Genesys Events and Models Reference Manual includes a set of basic interaction models, showing the components involved and the event messages sent among them. For authoritative description of the event messages, see the next item.

• The API References of the Platform SDK, which provide the authoritative information on methods and functions for each SDK, including requests and events. The class Message includes all event and request messages.

Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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