Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
---|---|---|---|---|---|---|
8.0.100.11_DEU – General | X | |||||
8.0.100.11 [04/01/10] – General | X | |||||
8.0.000.09_DEU – General | X | |||||
8.0.000.08 [07/27/09] – General | X |
This release note applies to all 8.0 releases of Knowledge Manager for the German market.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a generally available release for the German market. This localization is based on Knowledge Manager 8.0.100.11. Modifications to this software component in later software versions are not supported in this localized version. This release does not contain new features or functionality.
This release includes no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Knowledge Manager.
This release also includes the following corrections and modifications:
When you open an attachment to a standard response,
the attached file downloads to a directory called temp~
(the location of this directory depends on the profile of the currently logged-in user,
and may differ depending on the operating system).
Previously, the attached file downloaded to the home directory of the Knowledge Manager application. This could give rise to problems in any of the following cases:
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a generally available release for the German market. This localization is based on Knowledge Manager 8.0.000.08. Modifications to this software component in later software versions are not supported in this localized version. This release does not contain new features or functionality.
This release includes no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of Knowledge Manager.
This release includes the following corrections and modifications that were made between Release 7.6 or earlier releases and the initial 8.0 release:
On the Advanced
tab of the Find Standard Responses
dialog box,
if you enter an invalid year (such as 096) in one of the date boxes,
Knowledge Manager now corrects the invalid entry.
(ER# 192986961)
This section provides the latest information on known issues and recommendations associated with this product.
Webrenderer causes JVM to exit on Windows Vista if the operating system is running on a virtual machine. (ER# 230771291)
Found In: 8.0.000.08 | Fixed In: |
Sometimes, when you refresh the Knowledge Manager screen, the following message appears in the log:
Exception "java.lang.IllegalArgumentException: failed to parse:"while constructing DataFlavor for:
Found In: 7.6.100.07 | Fixed In: |
Consider the following scenario:
Test messages
area of the Screening Rule Editor,
test the rule against a message with the equivalent ordinary address, such as robertmorton@enterprise.com.
Found In: 7.6.100.07 | Fixed In: |
The Description attribute of standard responses must be no more than 254 characters. However, you should use caution when giving this attribute a value which approaches the limit. An issue in Configuration Server causes it to consider any single quote character in these attributes to be two characters. Therefore, a Description of exactly 254 characters that includes a single quote character is converted to more than 254 characters, and so is not stored in the Configuration Server database. (ER# 82351161)
Found In: 7.5.000.08 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows 2000 is no longer supported.
Discontinued As Of: 8.0.000.08 |
Information in this section is included for international customers.
The date and time format does not always follow the locale settings of the system. (ER# 215172910)
Found In: 7.6.100.07 | Fixed In: |
If a standard response mixes single-byte and double-byte characters, and if a spell check on the standard response finds an error, the text highlighted is not the erroneous text. (ER# 83496)
Found In: 7.1.000.05 | Fixed In: |
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Multimedia 8.0 Deployment Guide describes deployment procedures for all Multimedia components. It also contains a high-level description of the Multimedia system, its architecture, and a list of new features in the current release.
Multimedia 8.0 User's Guide provides overall information about and recommendations on the use and operation of Genesys Multimedia.
Multimedia 8.0 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.
Multimedia 8.0 Web API Client Developer's Guide describes the structure of the Web API, explains the Simple Samples, and describes procedures for customizing them.
Multimedia 8.0 Web API Reference is a Javadoc listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component.
Multimedia 8.0 Selected Conceptual Data Models for the UCS Database describes a portion of the Universal Contact Server (UCS) database.
Multimedia 8.0 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.
Multimedia 8.0 Knowledge Manager Help is a guide to the Knowledge Manager user interface.
Universal Routing 7.6 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for Multimedia.
Universal Routing 7.6 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with Multimedia.
Genesys Desktop 7.6 Help is a guide to using the Genesys Desktop.
Genesys 7 Events and Models Reference Manual includes a set of basic interaction models, showing the components involved and the event messages sent among them. For authoritative description of the event messages, see the next item.
The API References of the Platform SDK, which provide the authoritative
information on methods and functions for each SDK, including requests
and events. The class Message
includes all event and request messages.
Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page in PDFs and on the "About This File" topic for Help files.