Release Note

Knowledge Manager

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2009–2010

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.100.11_CHS – General           X
8.0.100.11 [04/01/10] – General           X
8.0.000.09_CHS – General           X
8.0.000.08 [07/27/09] – General           X

Link to 7.6 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 8.0 releases of Knowledge Manager for the Chinese (Simplified) market.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 8.0.100.11_CHS – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a generally available release for the Chinese (Simplified) market. This localization is based on Knowledge Manager 8.0.100.11. Modifications to this software component in later software versions are not supported in this localized version. This release does not contain new features or functionality.

Corrections and Modifications

This release includes no corrections or modifications.

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Release Number 8.0.100.11 [04/01/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Knowledge Manager.

Corrections and Modifications

This release also includes the following corrections and modifications:


When you open an attachment to a standard response, the attached file downloads to a directory called temp~ (the location of this directory depends on the profile of the currently logged-in user, and may differ depending on the operating system).

Previously, the attached file downloaded to the home directory of the Knowledge Manager application. This could give rise to problems in any of the following cases:

(ER# 225728999, 227133637)


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Release Number 8.0.000.09_CHS – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a generally available release for the Chinese (Simplified) market. This localization is based on Knowledge Manager 8.0.000.08. Modifications to this software component in later software versions are not supported in this localized version. This release does not contain new features or functionality.

Corrections and Modifications

This release includes no corrections or modifications.

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Release Number 8.0.000.08 [07/27/09] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of Knowledge Manager.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.6 or earlier releases and the initial 8.0 release:


On the Advanced tab of the Find Standard Responses dialog box, if you enter an invalid year (such as 096) in one of the date boxes, Knowledge Manager now corrects the invalid entry. (ER# 192986961)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Webrenderer causes JVM to exit on Windows Vista if the operating system is running on a virtual machine. (ER# 230771291)

Found In: 8.0.000.08 Fixed In: 

Sometimes, when you refresh the Knowledge Manager screen, the following message appears in the log:

(ER# 214183531)

Found In: 7.6.100.07 Fixed In: 

Consider the following scenario:

  1. A screening rule specifies an address with a display name (also known as a complex decorated address); for example, "BobbieM"robertmorton@enterprise.com.
  2. In the Test messages area of the Screening Rule Editor, test the rule against a message with the equivalent ordinary address, such as robertmorton@enterprise.com.
The rule ought to match this message, but the returned result is "does not match". (ER# 200058581)

Found In: 7.6.100.07 Fixed In: 

The Description attribute of standard responses must be no more than 254 characters. However, you should use caution when giving this attribute a value which approaches the limit. An issue in Configuration Server causes it to consider any single quote character in these attributes to be two characters. Therefore, a Description of exactly 254 characters that includes a single quote character is converted to more than 254 characters, and so is not stored in the Configuration Server database. (ER# 82351161)

Found In: 7.5.000.08 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


Windows 2000 is no longer supported.

Discontinued As Of: 8.0.000.08

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Internationalization

Information in this section is included for international customers.


The date and time format does not always follow the locale settings of the system. (ER# 215172910)

Found In: 7.6.100.07 Fixed In: 

If a standard response mixes single-byte and double-byte characters, and if a spell check on the standard response finds an error, the text highlighted is not the erroneous text. (ER# 83496)

Found In: 7.1.000.05 Fixed In: 

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page in PDFs and on the "About This File" topic for Help files.

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