Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
---|---|---|---|---|---|---|
8.0.210.03 [06/03/11] – General | X | |||||
8.0.210.02 [04/01/11] – General | X | |||||
8.0.200.05 [12/17/10] – General | X | |||||
8.0.100.11 [04/01/10] – General | X | |||||
8.0.000.08 [07/27/09] – General | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.
This release note applies to all 8.0 releases of Knowledge Manager.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. No new features were introduced in this release of Knowledge Manager.
This release includes the following corrections and modifications:
This release corrects an issue in which the process of creating a training object omitted some interactions that should have been included. For this correction to take effect properly, you must also upgrade Universal Contact Server (UCS) to version 8.0.200.12, or any later version in the 8.0.2x family. (ER# 269132917)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Knowledge Manager.
This release also includes the following corrections and modifications:
Saving a standard response that includes an HTML part now works correctly. Previously, if such a standard response was inserted in the desktop, the standard response was rendered with two bad characters at the beginning, and Field Codes were not resolved. (ER# 268959268)
This release corrects an issue with Knowledge Manager reading large numbers of agent groups and agents from Configuration Server. Previously, Knowledge Manager sometimes hung in this situation. (ER# 256485579)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Knowledge Manager.
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Knowledge Manager.
This release also includes the following corrections and modifications:
When you open an attachment to a standard response,
the attached file downloads to a directory called temp~
(the location of this directory depends on the profile of the currently logged-in user,
and may differ depending on the operating system).
Previously, the attached file downloaded to the home directory of the Knowledge Manager application. This could give rise to problems in any of the following cases:
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of Knowledge Manager.
This release includes the following corrections and modifications that were made between Release 7.6 or earlier releases and the initial 8.0 release:
On the Advanced
tab of the Find Standard Responses
dialog box,
if you enter an invalid year (such as 096) in one of the date boxes,
Knowledge Manager now corrects the invalid entry.
(ER# 192986961)
This section provides the latest information on known issues and recommendations associated with this product.
Import and export may be canceled when importing or exporting training objects on Windows 7, Windows Vista, or Windows 2008.
This happens if User Account Control is set to on,
or if the
user does not have permission to write files to the Knowledge Manager home folder.
This situation may be signaled by:
Export was canceled
or Import was canceled due to
invalid file format.
getTdo exc: java.lang.Exception: openBufferingFile.
Never notify.
Found In: 8.0.100.11 | Fixed In: |
Knowledge Manager cannot be uninstalled using Genesys Administrator. (ER# 247312737)
Found In: 8.0.100.11 | Fixed In: |
Export of Knowledge Manager objects to the default directory proposed by Knowledge Manager does not work
(this directory is <user>\Documents
on Windows 2008 and Vista, and My Documents
on Windows 2003).
As a workaround,
save the export file to any other location. (ER# 243294546)
Found In: 8.0.100.11 | Fixed In: |
Webrenderer causes JVM to exit on Windows Vista if the operating system is running on a virtual machine. (ER# 230771291)
Found In: 8.0.000.08 | Fixed In: |
Sometimes, when you refresh the Knowledge Manager screen, the following message appears in the log:
Exception "java.lang.IllegalArgumentException: failed to parse:"while constructing DataFlavor for:
Found In: 7.6.100.07 | Fixed In: |
Consider the following scenario:
Test messages
area of the Screening Rule Editor,
test the rule against a message with the equivalent ordinary address, such as robertmorton@enterprise.com.
Found In: 7.6.100.07 | Fixed In: |
The Description attribute of standard responses must be no more than 254 characters. However, you should use caution when giving this attribute a value which approaches the limit. An issue in Configuration Server causes it to consider any single quote character in these attributes to be two characters. Therefore, a Description of exactly 254 characters that includes a single quote character is converted to more than 254 characters, and so is not stored in the Configuration Server database. (ER# 82351161)
Found In: 7.5.000.08 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows 2000 is no longer supported.
Discontinued As Of: 8.0.000.08 |
Information in this section is included for international customers.
The date and time format does not always follow the locale settings of the system. (ER# 215172910, 246139321)
Found In: 7.6.100.07 | Fixed In: |
If a standard response mixes single-byte and double-byte characters, and if a spell check on the standard response finds an error, the text highlighted is not the erroneous text. (ER# 83496)
Found In: 7.1.000.05 | Fixed In: |
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
eServices 8.0 Deployment Guide describes deployment procedures for all eServices/Multimedia components. It also contains a high-level description of the eServices/Multimedia system, its architecture, and a list of new features in the current release.
eServices Social Media Solution Guide, available on the Genesys Documentation website, is a guide to deploying and using the social media functionality of eServices.
eServices 8.0 User's Guide provides overall information about and recommendations on the use and operation of Genesys eServices/Multimedia.
eServices 8.0 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.
eServices 8.0 Web API Client Developer's Guide describes the structure of the Web API, explains the Simple Samples, and describes procedures for customizing them.
For a listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component, see:
eServices 8.0 Selected Conceptual Data Models for the UCS Database describes a portion of the Universal Contact Server (UCS) database.
eServices 8.0 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.
eServices 8.0 Knowledge Manager Help is a guide to the Knowledge Manager user interface.
Universal Routing 8.0 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for eServices/Multimedia.
Universal Routing 8.0 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with eServices/Multimedia.
Genesys Desktop 7.6 Help is a guide to using the Genesys Desktop.
Genesys Events and Models Reference Manual includes a set of basic interaction models, showing the components involved and the event messages sent among them. For authoritative description of the event messages, see the next item.
The API References of the Platform SDK, which provide the authoritative
information on methods and functions for each SDK, including requests and
events. The class Message
includes all event and request messages.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.