Release Note

Knowledge Manager

8.0.x

Genesys Telecommunications Laboratories, Inc. 20092014

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.210.03 [06/03/11] General           X
8.0.210.02 [04/01/11] General           X
8.0.200.05 [12/17/10] General           X
8.0.100.11 [04/01/10] General           X
8.0.000.08 [07/27/09] General           X

Link to 7.6 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.0 releases of Knowledge Manager.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 8.0.210.03 [06/03/11] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. No new features were introduced in this release of Knowledge Manager.

Corrections and Modifications

This release includes the following corrections and modifications:


This release corrects an issue in which the process of creating a training object omitted some interactions that should have been included. For this correction to take effect properly, you must also upgrade Universal Contact Server (UCS) to version 8.0.200.12, or any later version in the 8.0.2x family. (ER# 269132917)


Top of Page


Release Number 8.0.210.02 [04/01/11] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Knowledge Manager.

Corrections and Modifications

This release also includes the following corrections and modifications:


Saving a standard response that includes an HTML part now works correctly. Previously, if such a standard response was inserted in the desktop, the standard response was rendered with two bad characters at the beginning, and Field Codes were not resolved. (ER# 268959268)


This release corrects an issue with Knowledge Manager reading large numbers of agent groups and agents from Configuration Server. Previously, Knowledge Manager sometimes hung in this situation. (ER# 256485579)


Top of Page


Release Number 8.0.200.05 [12/17/10] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Knowledge Manager.

Corrections and Modifications

There are no corrections or modifications in this release.

Top of Page


Release Number 8.0.100.11 [04/01/10] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Knowledge Manager.

Note: This release supports Windows 7 in builds issued after 08/16/10. These builds are available on the Knowledge Management CD version 8.0.102.00 or later. You may also contact your Genesys representative for a recent build.

Corrections and Modifications

This release also includes the following corrections and modifications:


When you open an attachment to a standard response, the attached file downloads to a directory called temp~ (the location of this directory depends on the profile of the currently logged-in user, and may differ depending on the operating system).

Previously, the attached file downloaded to the home directory of the Knowledge Manager application. This could give rise to problems in any of the following cases:

(ER# 225728999, 227133637)


Top of Page


Release Number 8.0.000.08 [07/27/09] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of Knowledge Manager.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.6 or earlier releases and the initial 8.0 release:


On the Advanced tab of the Find Standard Responses dialog box, if you enter an invalid year (such as 096) in one of the date boxes, Knowledge Manager now corrects the invalid entry. (ER# 192986961)


Top of Page


Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Import and export may be canceled when importing or exporting training objects on Windows 7, Windows Vista, or Windows 2008. This happens if User Account Control is set to on, or if the user does not have permission to write files to the Knowledge Manager home folder. This situation may be signaled by:

As a workaround, do one of the following: (ER# 256536114)

Found In: 8.0.100.11 Fixed In: 

Knowledge Manager cannot be uninstalled using Genesys Administrator. (ER# 247312737)

Found In: 8.0.100.11 Fixed In: 

Export of Knowledge Manager objects to the default directory proposed by Knowledge Manager does not work (this directory is <user>\Documents on Windows 2008 and Vista, and My Documents on Windows 2003). As a workaround, save the export file to any other location. (ER# 243294546)

Found In: 8.0.100.11 Fixed In: 

Webrenderer causes JVM to exit on Windows Vista if the operating system is running on a virtual machine. (ER# 230771291)

Found In: 8.0.000.08 Fixed In: 

Sometimes, when you refresh the Knowledge Manager screen, the following message appears in the log:

(ER# 214183531)

Found In: 7.6.100.07 Fixed In: 

Consider the following scenario:

  1. A screening rule specifies an address with a display name (also known as a complex decorated address); for example, "BobbieM"robertmorton@enterprise.com.
  2. In the Test messages area of the Screening Rule Editor, test the rule against a message with the equivalent ordinary address, such as robertmorton@enterprise.com.
The rule ought to match this message, but the returned result is "does not match". (ER# 200058581)

Found In: 7.6.100.07 Fixed In: 

The Description attribute of standard responses must be no more than 254 characters. However, you should use caution when giving this attribute a value which approaches the limit. An issue in Configuration Server causes it to consider any single quote character in these attributes to be two characters. Therefore, a Description of exactly 254 characters that includes a single quote character is converted to more than 254 characters, and so is not stored in the Configuration Server database. (ER# 82351161)

Found In: 7.5.000.08 Fixed In: 

Top of Page


Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


Windows 2000 is no longer supported.

Discontinued As Of: 8.0.000.08

Top of Page


Internationalization

Information in this section is included for international customers.


The date and time format does not always follow the locale settings of the system. (ER# 215172910, 246139321)

Found In: 7.6.100.07 Fixed In: 

If a standard response mixes single-byte and double-byte characters, and if a spell check on the standard response finds an error, the text highlighted is not the erroneous text. (ER# 83496)

Found In: 7.1.000.05 Fixed In: 

Top of Page


Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

Top of Page