Release Note

Knowledge Manager

7.6.x

Genesys Telecommunications Laboratories, Inc. © 2008

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.000.12_FRA – General           X
7.6.000.09 [02/15/08] – General           X

Link to 7.5 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 7.6 releases of Knowledge Manager for the French market.

Note: Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties.


Release Number 7.6.000.12_FRA – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a generally available release for the French market. This localization is based on Knowledge Manager 7.6.000.09. Modifications to this software component in later software versions are not supported in this localized version. This release does not contain new features or functionality

Corrections and Modifications

This release includes no corrections or modifications.

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Release Number 7.6.000.09 [02/15/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of Knowledge Manager.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:


When the Exact address match checkbox is selected in a screening rule, and you test the rule using the Screening Rule Editor, the matching is no longer case sensitive. Previously, the matching was incorrectly case sensitive. (ER# 145499531)


Exported standard responses now include the start date. (ER# 112006671)


The Schedule New Training command is now enabled in all appropriate contexts. (ER# 113291101)


It is no longer possible to create a subcategory that has no parent category, even when adding a Tenant to UCS on the fly. (ER# 25952218)


When you cancel certain processes (importing, for example), Knowledge Manager no longer takes excessive time to refresh. (ER# 33881801)


This release also includes all fixes made in previous releases of this product (including hot fix releases) at the time of this initial 7.6 release.


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


In defining a time interval when creating a new training object for Genesys Content Analyzer, the dates must be between 01/01/1753 and 12/31/9999. This is because of limitations in supported database software. (ER# 124175203)

Found In: 7.6.000.09 Fixed In: 

The Description attribute of standard responses must be no more than 254 characters. However, you should use caution when giving this attribute a value which approaches the limit. An issue in Configuration Server causes it to consider any single quote character in these attributes to be two characters. Therefore, a Description of exactly 254 characters that includes a single quote character is converted to more than 254 characters, and so is not stored in the Configuration Server database. (ER# 82351161)

Found In: 7.5.000.08 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued features.

Discontinued As Of: 

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Internationalization

Information in this section is included for international customers.


On the Training tab, when you right-click a training object and select Déplacer tous les emails vers la catégorie racine 'move all mails to root category,' the title of the resulting message box is truncated. It should be Confirmer le déplacement de tous les e-mails 'confirm the move of all e-mails.' (ER# 211272812 )

Found In: 7.6.000.09 Fixed In: 

If you click the Check button in the New Field Code dialog box, and the field code is invalid, the resulting error message is in English; it is not localized. (ER# 47760939)

Found In: 7.2.000.11 Fixed In: 

If a standard response mixes single-byte and double-byte characters, and if a spell check on the standard response finds an error, the text highlighted is not the erroneous text. (ER# 83496)

Found In: 7.1.000.05 Fixed In: 

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

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