| Release Number | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 8.1.400.16 [10/21/14] – Hot Fix | X | |||||
| 8.1.400.15 [02/07/14] – General | X | |||||
| 8.1.210.15 [09/11/13] – Hot Fix | X | |||||
| 8.1.210.12 [07/01/13] – General | X | |||||
| 8.1.201.05 [02/25/13] – General | X | |||||
| 8.1.200.06 [05/31/12] – General | X | |||||
| 8.1.100.07 [03/16/12] – Hot Fix | X | |||||
| 8.1.100.06 [02/01/12] – General | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.
This release note applies to all 8.1 releases of Interaction Workspace Plug-in for Facebook.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains no new features or functionality.
This release includes the following corrections and modifications:
When an Agent comments on a Facebook interaction,
the Case Data attached to the incoming interaction is now propagated to the outbound comment.
In this new implementation, the Interaction Server option ignore-read-only-on-change must be set to true.
The parent interaction's attached data is not copied to interactions created from the contact history.
(SMD-1969)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Interaction Workspace Plug-in for Facebook.
No corrections or modifications are included in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release.
This release includes the following corrections and modifications:
In the scenario in which an e-mail or Twitter message is created from a Facebook interaction
and the Delete button is clicked in the Facebook interaction window,
the Facebook interaction window now closes.
Previously, the Facebook interaction window remained open and could not be closed.
(SMD-1247)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Interaction Workspace Plug-in for Facebook.
This release includes the following corrections and modifications:
When responding to an incoming private message, agents can now insert a standard response if the account has not been selected. (ER# 313080488)
Role-based permissions for the Facebook Session Mode media type are now included in the XML metadata file for the Interaction Workspace Plug-in for Facebook. (ER# 320538057)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Interaction Workspace Plug-in for Facebook.
From account
No corrections or modifications are included in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Interaction Workspace Plug-in for Facebook.
This release includes the following corrections and modifications:
This release supports processing of comment interactions (that is, interactions that consist of a comment on another interaction). (ER# 285892818)
This release includes the Help file in the installation package. (ER# 293199144)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This section describes new features that were introduced in this release of Interaction Workspace Plug-in for Facebook.
interaction-workspace section:
facebook.comments-pagination-size
10
1 and 2,147,483,647
Specifies the number of comments to display per page. (ER# 294835489)
This release includes the following corrections and modifications:
In replies to comments, the text of the link to the comment is now correct. (ER# 290455624)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This is the initial release of this component.
There are no corrections or modifications in this release.
This section provides the latest information on known issues and recommendations associated with this product.
Role-based permissions for the Facebook Session Mode media type are missing from the XML metadata file for the Interaction Workspace Plug-in for Facebook.
Workaround:
To enable the FacebookDMSession role privileges to appear under Interaction Workspace, add the following tasks to the IWSPluginForFacebook_812.xml file:
<task name="InteractionWorkspace.FacebookDMSession.canUse" displayName= "FacebookDMSession - Can Use FacebookDMSession ">
<description>The agent is permitted to use functions of FacebookDMSession. The other privileges of Facebook cannot be configured if the value is Not Assigned</description></task>
<task name="InteractionWorkspace.FacebookDMSession.canSetInteractionDisposition" displayName="FacebookDMSession - Can Set Interaction Disposition ">
<description>The agent is permitted to set interaction disposition</description> </task>
<task name="InteractionWorkspace.FacebookDMSession.canDecline" displayName="FacebookDMSession - Can Decline ">
<description>The agent is permitted to decline interaction</description> </task>
(ER# 320538057)
| Found In: 8.1.201.05 | Fixed In: 8.1.210.12 |
When responding to an incoming private message, agents cannot insert a standard response if the account has not been selected. As a workaround, select the account first, then insert the Standard Response. (ER# 313080488)
| Found In: 8.1.201.05 | Fixed In: 8.1.210.12 |
When using the Interaction Workspace option keyboard.shortcut.interaction.facebooksession.transfer,
you should be aware that if you specify a shortcut that is reserved by Microsoft Rich Edit Controls, that shortcut will not work.
These shorcuts are listed at
http://msdn.microsoft.com/en-us/library/windows/desktop/bb787873(v=vs.85).aspx#rich_edit_shortcut_keys.
| Found In: 8.1.201.05 | Fixed In: |
The time shown at the beginning of an incoming private message is the time that the Genesys system opened its session with Facebook, rather than the time that the message was sent from Facebook. (ER# 315201793)
| Found In: 8.1.201.05 | Fixed In: |
The application templates for Interaction Workspace Plug-in for Facebook are missing from the
Genesys Social Messaging Management product CD.
You can obtain them by downloading the installation package from
My Customer Care Software Downloads
and opening the templates folder.
The filenames are IWSPluginForFacebook_811.apd and
IWSPluginForFacebook_811.xml.
| Found In: 8.1.000.06 | Fixed In: 8.1.200.06 |
The Help file for this Plug-in is not included in the installation package. It is, however, available on the Genesys Documentation Library DVD and on the Genesys Documentation website. (ER# 293199144)
| Found In: 8.1.000.06 | Fixed In: 8.1.200.06 |
Processing of comment interactions—that is, interactions that consist of a comment on another interaction—is not supported. (ER# 285892818)
| Found In: 8.1.000.06 | Fixed In: 8.1.200.06 |
Replies to comments include a link to the comment, but the link text is incorrect. For example, if there are two comments, replies to both Comment 1 and Comment 2 include links reading "Comments: 2-2(of 2)." (ER# 290455624)
| Found In: 8.1.000.06 | Fixed In: 8.1.000.07 |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued items for this product.
Information in this section is included for international customers.
There are no internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website.
The following are accessible directly from the eServices product page on the Genesys Documentation website:
eServices 8.1 Deployment Guide describes deployment procedures for all eServices components. It also contains a high-level description of the eServices system, its architecture, and a list of new features in the current release.
eServices Administrator's Guide presents recommendations for monitoring and adjusting your eServices configuration, plus detailed explanations of procedures to use for selected special purposes.
eServices Knowledge Manager User's Guide provides information about Genesys Knowledge Management, including category structures, standard responses, and screening rules, as well as the natural language processing functionality optionally available as Genesys Content Analyzer.
eServices Interaction Properties Reference Manual provides information about the key-value pairs that represent properties of eServices interactions.
eServices Integrated Capture Points Guide provides information on configuring and using integrated capture points, which are a feature of Interaction Server providing a mechanism for capturing new interactions from external source systems, and for issuing requests to existing interactions.
eServices Multi-tenancy and Load Balancing Guide provides information on configuring multi-tenant environments and on load balancing among multiple instances of certain eServices servers.
eServices Social Media Solution Guide describes deployment and use of the Genesys Social Messaging product.
eServices 8.1 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.
eServices 8.1 Web API Client Developer's Guide describes the structure of the Web API, explains the Simple Samples, and describes procedures for customizing them.
eServices (Multimedia) 8.0 Selected Conceptual Data Models for the UCS Database describes a portion of the Universal Contact Server (UCS) database.
8.1 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.
eServices 8.1 Knowledge Manager Help is a guide to the Knowledge Manager user interface.
The following are also accessible on the Genesys Documentation website:
For a listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component, see:
Universal Routing 8.1 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for eServices.
Universal Routing 8.1 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with eServices.
Genesys Events and Models Reference Manual includes a set of basic interaction models, showing the components involved and the event messages sent among them. For authoritative description of the event messages, see the next item.
Genesys 8.1 Security Deployment Guide describes the deployment and configuration of some of the security features provided in Genesys software.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.