Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.1 releases of Interaction Server Proxy.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Guide.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.

Supported Operating Systems

New in This Release

This is a hot fix release of this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

Corrections in this release prevent Interaction Server Proxy from abnormal termination when it receives messages with a KVList structure of a specific size. (ESR-8231)

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Supported Operating Systems

New in This Release

This is a hot fix release of this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

If a client application sends a message that cannot be recognized, Interaction Server Proxy disconnects it. Previously in this situation, Interaction Server Proxy entered a 100-percent CPU loop and stopped serving clients. (ESR-8093)

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Supported Operating Systems

New in This Release

This is a hot fix release of this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

This release corrects the rare scenario in which the Proxy Client might have been mistakenly disconnected by the initiative of Interaction Server Proxy. (ESR-7828)

In this release, client applications are no longer required to be registered with Interaction Server in order to use External Service Protocol (ESP) requests. Interaction Server Proxy has lifted this restriction to support the features implemented in the Interaction Workspace Plug-ins for Twitter and Facebook. (ESR-7826, ESR-7568)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Interaction Server Proxy.

• Ability to function as a dedicated distribution point for reporting events.
• Client-side port support.
• Support of TSL FIPS-140-2.
• Support of IPv6.

Corrections and Modifications

There are no corrections or modifications for this release.

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Interaction Server Proxy.

• Support of Windows Server 2008 64-bit native
• Support of Red Hat Enterprise Linux 6.0 64-bit native

Corrections and Modifications

There are no corrections or modifications in this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

If an Interaction Server is removed from Interaction Server Proxy's list of connections, Interaction Server Proxy will continue to connect to it in the following scenario:

1. Interaction Server Proxy is started.
2. An Interaction Server is deleted from its list of connections.
3. Interaction Server Proxy switches to Backup mode and then back to Primary mode.
4. Interaction Server Proxy connects to the Interaction Server that was removed from the connections list.

(ER# 190440957)

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

IBM AIX 5.3 is no longer supported.

Microsoft Windows 2003, and 32-bit for all platforms, are no longer supported.

Solaris 8 and Solaris 9 are no longer supported.

AIX 5.1 and AIX 5.2 are no longer supported.

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Internationalization

Information in this section is included for international customers.

There are no internationalization issues for this product

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

The following are accessible directly from the eServices product page on the Genesys Documentation website:

• eServices 8.1 Deployment Guide describes deployment procedures for all eServices components. It also contains a high-level description of the eServices system, its architecture, and a list of new features in the current release.

• eServices Administrator's Guide presents recommendations for monitoring and adjusting your eServices configuration, plus detailed explanations of procedures to use for selected special purposes.

• eServices Knowledge Manager User's Guide provides information about Genesys Knowledge Management, including category structures, standard responses, and screening rules, as well as the natural language processing functionality optionally available as Genesys Content Analyzer.

• eServices Interaction Properties Reference Manual provides information about the key-value pairs that represent properties of eServices interactions.

• eServices Integrated Capture Points Guide provides information on configuring and using integrated capture points, which are a feature of Interaction Server providing a mechanism for capturing new interactions from external source systems, and for issuing requests to existing interactions.

• eServices Multi-tenancy and Load Balancing Guide provides information on configuring multi-tenant environments and on load balancing among multiple instances of certain eServices servers.

• eServices Social Media Solution Guide describes deployment and use of the Genesys Social Messaging product.

• eServices 8.1 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.

• eServices 8.1 Web API Client Developer's Guide describes the structure of the Web API, explains the Simple Samples, and describes procedures for customizing them.

• eServices (Multimedia) 8.0 Selected Conceptual Data Models for the UCS Database describes a portion of the Universal Contact Server (UCS) database.

• 8.1 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.

• eServices 8.1 Knowledge Manager Help is a guide to the Knowledge Manager user interface.

The following are also accessible on the Genesys Documentation website:

• For a listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component, see:

  • eServices 8.1 .NET Web API Reference for the .NET Web API
  • The API References of the Platform SDK for the Java-based Web API

• Universal Routing 8.1 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for eServices.

• Universal Routing 8.1 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with eServices.

• Genesys Events and Models Reference Manual includes a set of basic interaction models, showing the components involved and the event messages sent among them. For authoritative description of the event messages, see the next item.

• Genesys 8.1 Security Deployment Guide describes the deployment and configuration of some of the security features provided in Genesys software.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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