Release Note

Interaction Server

7.6.x

Genesys Telecommunications Laboratories, Inc. © 2008–2014

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.101.40 [04/07/14] – Hot Fix X   X X   X
7.6.101.39 [10/31/12] – Hot Fix       X   X
7.6.101.38 [09/14/12] – Hot Fix       X    
7.6.101.37 [05/09/12] – Hot Fix       X    
7.6.101.35 [11/03/11] – Hot Fix X   X X   X
7.6.101.34 [02/23/11] – Hot Fix X   X X   X
7.6.101.33 [09/29/10] – Hot Fix X   X X   X
7.6.101.29 [07/07/10] – Hot Fix           X
7.6.101.27 [05/07/10] – Hot Fix X   X X   X
7.6.101.25 [04/09/10] – Hot Fix X   X X   X
7.6.101.24 [10/21/09] – Hot Fix X   X X   X
7.6.101.21 [08/26/09] – Hot Fix X   X X   X
7.6.101.19 [07/02/09] – Hot Fix X   X X   X
7.6.101.18 [06/05/09] – Hot Fix X     X    
7.6.101.16 [04/24/09] – Hot Fix           X
7.6.101.15 [01/30/09] – General X   X X   X
7.6.000.25 [03/12/09] – Hot Fix           X
7.6.000.23 [07/03/08] – General X   X X   X
7.6.000.20 [05/19/08] – General X   X X   X
7.6.000.15 [02/15/08] – General X   X X   X

Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 7.6 releases of Interaction Server.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.


Release Number 7.6.101.40 [04/07/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. No new features were introduced in this release of Interaction Server.

Corrections and Modifications

This release includes the following corrections or modifications.


Interaction Server now includes the attribute attr_have_more_interactions, with the correct value, in EventSnapshotTaken when there are more interactions than the limit set by the corresponding request or by the max-interactions-per-snapshot option. (ESR-7945)


Top of Page


Release Number 7.6.101.39 [10/31/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. No new features were introduced in this release of Interaction Server.

Corrections and Modifications

This release includes the following corrections or modifications.


In this release, Interaction Server no longer deadlocks when agents or places that are logged in are simultaneously (a) being logged out or disconnected and (b) being deleted from the configuration. (ER# 309595185)


Top of Page


Release Number 7.6.101.38 [09/14/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. No new features were introduced in this release of Interaction Server.

Corrections and Modifications

This release includes the following corrections or modifications.


In this release, when an interaction has been placed in a queue by request from an agent desktop, Interaction Server acknowledges this action to the desktop without waiting for the interactions database to finish updating. Previously, in cases in which the database response was delayed, Stat Server received premature notification that desktop capacity had been freed, before it actually was. This sometimes caused increased loading on the desktop, because URS could possibly route a new interaction to the desktop while the desktop was still waiting for confirmation from Interaction Server that it was free of the old interaction. (ER# 308023018)

Note: Because of this modification, it may occur that a custom desktop receives an acknowledgement to RequestPlaceInQueue before it receives the acknowledgement to a preceding RequestChangeProperties if the desktop issues new requests without waiting for a response to the previous request.


Top of Page


Release Number 7.6.101.37 [05/09/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. No new features were introduced in this release of Interaction Server.

Corrections and Modifications

This release includes the following corrections or modifications.


Interaction Server no longer delays sending requests to the DB Server when it receives snapshot requests from multiple clients. (ER# 299065800)


Top of Page


Release Number 7.6.101.35 [11/03/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. No new features were introduced in this release of Interaction Server.

Corrections and Modifications

This release includes the following corrections or modifications.


Interaction Server no longer terminates unexpectedly while reconnecting to Configuration Server. Previously, this sometimes happened during conditions of network delay. (ER# 281508104)


Interaction Server no longer exits if you update a routing strategy and save the changes before Interaction Server has finished initializing. (ER# 57111954)


Top of Page


Release Number 7.6.101.34 [02/23/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. No new features were introduced in this release of Interaction Server.

Corrections and Modifications

This release includes the following corrections or modifications.


Interaction Server is now able to send Java statistics to Stat Servers that are running in backup mode as well as those running in primary mode.

Note: To receive statistics, a backup Stat Server must also satisfy all of the following requirements:

(ER# 266596456)


Top of Page


Release Number 7.6.101.33 [09/29/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. This section describes new features that were introduced in this release of Interaction Server.

Corrections and Modifications

This release includes the following corrections or modifications.


When scanning views for interactions, Interaction Server now continues to scan until either the required number of interactions is submitted to the strategy or all views contain no interactions. Previously, if the last view in the cycle was empty, submission stopped. This could lead to a rate of submission that was lower than expected. (ER# 259472471)


This release corrects an issue that sometimes caused Interaction Server to send an interaction to Universal Routing Server with attached data from another interaction. (ER# 260479439)


This release corrects an issue that caused Interaction Server's memory consumption to increase, even when it was idle. (ER# 256703301)


Top of Page


Release Number 7.6.101.29 [07/07/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. No new features were introduced in this release of Interaction Server.

Corrections and Modifications

This release includes the following corrections or modifications.


In this release, Interaction Server properly handles reconnection with Universal Routing Server after a network disconnect. Previously, in some cases, Interaction Server allowed a second connection from the same client. Now Interaction Server permits a client, such as Universal Routing Server, to open a new connection only after any previous connection from that client is closed.

Note: The ADDP protocol must be enabled in connections to Interaction Server. Otherwise Interaction Server may not detect disconnections correctly. (ER# 254611919)


Top of Page


Release Number 7.6.101.27 [05/07/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. This section describes new features that were introduced in this release of Interaction Server.

This release includes two new features relating to the segmentation feature (Segmentation tab in the View object of a Business Process).

Corrections and Modifications

This release also includes the following corrections or modifications.


Interaction Server no longer exits unexpectedly when a DB Server has not been assigned on the General tab of the Logger DAP for Interaction Server. (ER# 215418771)


Top of Page


Release Number 7.6.101.25 [04/09/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. No new features were introduced in this release of Interaction Server.

Corrections and Modifications

This release includes the following corrections or modifications.


A new option event-filter-by-id was added to the event-filtering section of the Interaction Server DAP object. This option provides the ability to specify a comma-separated list of EventIDs to be written to the Event Logger database. This option is also included in release 8.0.1 and is documented in the eServices (Multimedia) 8.0 Reference Manual. (ER# 245862245)


The dbo account does not have to be an owner of the Interaction Server database on MS SQL. This restriction was removed for this release of Interaction Server. To support this feature, a new option schema-name has been added, which specifies the name of the MS SQL database schema. It is applicable to MS SQL database only, its default value is dbo, and its valid values are any valid MS SQL database schema name. This option is also included in release 8.0.1 and is documented in the eServices (Multimedia) 8.0 Reference Manual. (ER# 232115123)


Interaction Server now correctly sets attr_ref_id=-1 for self-generated events (events that are not responses for requests). In previous releases, Interaction Server incorrectly set the attr_ref_id=0 for these events. (ER# 239018638)


This release includes improved behavior of Interaction Server when a primary instance is shut down from Solution Control Interface. Now Interaction Server finishes updating its database before it signals Local Control Agent that it is exiting. Previously in this scenario, some agent clients received Unknown interaction identifier specified messages after the backup server took over. (ER# 241592136)


This release corrects an issue that prevented Interaction Server from connecting to a backup DB Server, on rare occasions during its own switchover from backup to primary mode. (ER# 231244931)


Interaction Server is now able to distribute an EventInteractionSubmitted when an interaction is submitted by a client application without an established client name. (ER# 234763306)


Top of Page


Release Number 7.6.101.24 [10/21/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. This section describes new features that were introduced in this release of Interaction Server.

Corrections and Modifications

This release also includes the following corrections or modifications.


Interaction Server now accumulates event messages in memory, then writes them to the reporting events (Event Logger) database (as determined by the configuration), without any undesirable behavior. Previously, Interaction Server exited during the accumulation stage. (ER# 236515641)


Interaction Server no longer exits when a Place occupied by an Agent is deleted from the configuration. Previously, this was an issue for the 32-bit build for AIX. (ER# 237178891)


Top of Page


Release Number 7.6.101.21 [08/26/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. This section describes new features that were introduced in this release of Interaction Server.

Corrections and Modifications

This release also includes the following corrections or modifications.


This release corrects an issue that caused Interaction Server to exit when a Place occupied by an Agent was deleted from the configuration. (ER# 231638359)


Top of Page


Release Number 7.6.101.19 [07/02/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. No new features were introduced in this release of Interaction Server.

Corrections and Modifications

This release also includes the following corrections and modifications.


Interaction Server no longer responds to RequestChangeProperties with an error message of no interaction ID found. (ER# 229276147)


This release corrects an issue in the Stat Server listener that caused Interaction Server to terminate. (ER# 229190935)


Top of Page


Release Number 7.6.101.18 [06/05/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. No new features were introduced in this release of Interaction Server.

Corrections and Modifications

This release also includes the following corrections and modifications.


This release improves handling of requests to the interactions database on the DB2 platform. As a result, deadlocks occur less frequently. (ER# 226810769)


Top of Page


Release Number 7.6.101.16 [04/24/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. No new features were introduced in this release of Interaction Server.

Corrections and Modifications

This release also includes the following corrections and modifications.


This release correctly handles deadlocks arising from database requests that do not initiate any explicit database transaction (such as snapshot requests without locks). Previously, this scenario caused the database channel to be disabled, and no response was sent to the client. (ER# 221039168, 224593366)


Top of Page


Release Number 7.6.101.15 [01/30/09] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Interaction Server.

Corrections and Modifications

This release also includes the following corrections and modifications.


Interaction Server now correctly retrieves any interactions from the database when the connection to DB Server is lost and then regained. Previously, Interaction Server would not retrieve any interactions until default‑freeze‑interval had expired. (ER# 174145831)


For environments with StatServer 7.6.100.12 and above, this release corrects an issue with an events flow that blocked the calculation of the statistics Internal_Interactions_Initiated and Outbound_Interactions_Initiated. (ER# 200264271)


Top of Page


Release Number 7.6.000.25 [03/12/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. No new features were introduced in this release of Interaction Server.

Corrections and Modifications

This release also includes the following corrections and modifications.


This release correctly handles deadlocks arising from database requests that do not initiate any explicit database transaction (such as snapshot requests without locks). Previously, this scenario caused the database channel to be disabled, and no response was sent to the client. (ER# 220311702)


Top of Page


Release Number 7.6.000.23 [07/03/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. No new features were introduced in this release of Interaction Server.

Corrections and Modifications

This release also includes the following corrections and modifications.


This release corrects an issue with exchanging user data between interactions when they are submitted to Universal Routing Server. That issue was caused by an incorrect SQL statement that was used to pull several interactions at once. The issue occurred in release 7.6.000.20 with Oracle databases only. (ER# 194009156)


Interaction Server now processes RequestLockInteraction correctly. This request was not processed properly in release 7.6.000.20, with Oracle databases only. (ER# 195600276 )


Top of Page


Release Number 7.6.000.20 [05/19/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Interaction Server.

Corrections and Modifications

This release also includes the following corrections and modifications.


This release corrects issues (except in some rare scenarios) with the statistics queue-current in processing, queue-current length, queue-current waiting processing, tenant-current in processing, and tenant-current waiting processing (these are the internal names used by Interaction Server). Previously, in some event flow scenarios, these statistics were miscalculated. (ER# 178855946)


In a failover scenario in which a backup Configuration Server is promoted to primary, Interaction Server now correctly attempts to connect to the new primary Configuration Server. Previously, when Interaction Server and Configuration Server were running on the Solaris platform, Interaction Server did not attempt to connect to the new primary Configuration Server. (ER# 180591061)


Top of Page


Release Number 7.6.000.15 [02/15/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of Interaction Server.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:


In previous releases, in rare circumstances under heavy loads, Interaction Server would return the message Client does not own the interaction to Universal Routing Server. This release has resolved that issue. (ER# 118637429).


On shutdown, Interaction Server now generates Events and distributes messages correctly. In previous releases, Interaction Server would only distribute statistics updates during shutdown. (ER# 100573685)


Now Interaction Server activates/deactivates workflow Submitters correctly upon reconnecting with Universal Routing Server after a disconnection caused by addp timeout. (ER# 78345)


This release also includes all fixes made in previous releases of this product (including hot fix releases) at the time of this initial 7.6 release.


Top of Page


Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


The Interaction Server Database Access Point (DAP) must have its Case Conversion attribute (on the DB Info tab) set to any or upper. Setting it to lower causes an error when Interaction Server initializes.


The scripts for setting up and pruning the Event Logger database, which are supplied with Interaction Server, do not support MSSQL 2000.


When using an IBM DB2 database engine, the usage of properties with a decimal data type in database fields for routing segmentation is not supported. (ER# 218576691)

Found In:  7.6.101.15 Fixed In: 

In rare circumstances on UNIX, when Interaction Server is stopped from Solution Control Interface while under load, Interaction Server will exit with a core dump. (ER# 217483826)

Found In:  7.6.101.15 Fixed In: 

On AIX, the value of the last key-value pair in lists of key-value pairs might be partially printed in the text log file and console. Closing quotation marks may not be printed for strings. (ER# 216954830)

Found In:  7.6.101.15 Fixed In: 

Interaction Server may exit unexpectedly if a DB Server has not been assigned on the General tab of the Logger DAP for Interaction Server. (ER# 215418771)

Found In:  7.6.101.15 Fixed In: 7.6.101.27

It is not possible to lock a snapshot with more than 1000 interactions in Oracle. The Interaction Server option max-interactions-per-snapshot has a maximum value of 2000, but Oracle has a limitation of 1000. If using an Oracle database, be aware of this Oracle limitation. (ER# 204795083)

Found In:  7.6.101.15 Fixed In: 

Release 7.6.1 does not support the mandatory-logging option in the logger-settings section of the Interaction Server DAP options, described in the Multimedia 7.6 Reference Manual. This option is reserved for future use. (ER# 195790067)

Found In:  7.6.101.15 Fixed In: 

When the connection to DB Server is lost and then regained, Interaction Server does not retrieve any interactions from the database until default‑freeze‑interval has expired. (ER# 174145831)

Workaround: Restart Interaction Server.

Found In:  7.6.000.15 Fixed In:  7.6.101.15

In rare cases under heavy loads, Interaction Server might not switch to primary mode during switchover. This problem is intermittent; it occurs if switchovers are performed simultaneously with short intervals between switchovers. (ER# 172356768)

Workaround: Restart both primary and backup Interaction Servers.

Found In:  7.6.000.15 Fixed In: 

When the option delay‑updates is set to true, and the external_id is changed during the current handling session, requests to get properties based on external_id may fail if the database was not updated with the new value. (ER# 168597976)

Found In:  7.6.000.15 Fixed In: 

Under heavy loads, extra interactions may be submitted to Universal Routing Server in the following situations:

(ER# 166786271)

Found In:  7.6.000.15 Fixed In: 

In rare cases when multiple clients are manipulating the same interaction simultaneously, the following statistics may be miscalculated: queue-current in processing, queue-current length, queue-current waiting processing, tenant-current in processing, and tenant-current waiting processing. (ER# 180485806)

Found In:  7.5.000.19 Fixed In: 

Interaction Server does not issue any warning when it sees an invalid value for option max-submitted-interactions (in the Annex tab of a Strategy object) and max-submission-rate (in section Interaction Server Name of the Annex of Universal Routing Server). Interaction Server uses the default value zero if the value submitted is invalid; this disables submission to Universal Routing Server. (ER# 107154166, 107154168)

Found In:  7.5.000.10 Fixed In: 

Setting an interaction custom property to an empty string value effectively removes this property from attached data in the interaction when Interaction Server uses Oracle database. (ER# 105650427)

Found In:  7.5.000.10 Fixed In: 

If you update a routing strategy and save the changes before Interaction Server has finished initializing, Interaction Server exits. (ER# 57111954)

Found In:  7.2.000.10 Fixed In: 7.6.101.35

If Interaction Server is processing multiple interactions when it receives a command to terminate normally, it may take several minutes to fully shut down. This is because of the time it takes for Interaction Server to properly finalize all updates. (ER# 41880734)

Found In:  7.2.000.10 Fixed In: 

Interaction Server may freeze under the following condition: If a Tenant is added/removed in the Interaction Server Application when Interaction Server has not yet finished reading the configuration of its existing Tenants. (ER# 34221195)

Workaround: Restart Interaction Server after making Tenant changes.

Found In:  7.2.000.07 Fixed In: 

If the name of a custom property in the Interactions table contains a space character, Interaction Server does not convert the name into a standard property name. (ER# 102339)

Found In:  7.1.000.03 Fixed In: 

In the rare situation where both Configuration Server and Interaction Server are running without a network connection between them, Interaction Server does not react to the deletion or addition of objects in Configuration Manager. (ER# 101751)

Found In:  7.1.000.03 Fixed In: 

Interaction Server does not support interaction level logging. (ER# 74418)

Found In:  7.0.000.09 Fixed In: 

Top of Page


Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


Solaris 8 and Solaris 9 are no longer supported.

Discontinued As Of: 7.6.101.15

Top of Page


Internationalization

Information in this section is included for international customers.


There are no internationalization issues for this product.


Top of Page


Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation wesbite, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

Top of Page