| Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
|---|---|---|---|---|---|---|
| 8.0.200.08 [09/19/12] – Hot Fix | X | |||||
| 8.0.200.06 [03/07/12] – Hot Fix | X | |||||
| 8.0.200.04 [07/07/11] – Hot Fix | X | |||||
| 8.0.200.03 [12/17/10] – General | X | X | X | X | ||
| 8.0.100.02 [04/01/10] – General | X | X | X | X | ||
| 8.0.000.08 [07/27/09] – General | X | X | X | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.0 releases of E-mail Server.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release of this product. No new features were introduced in this release of E-mail Server.
This release includes the following corrections and modifications:
In this release, when E-mail Server processes an e-mail that
contains comma-separated Message-IDs in the References header,
it correctly extracts the Message-IDs.
Previously when processing e-mail of this type, which is not compliant with RFC-2822,
E-mail Server could repeatedly attempt to process the e-mails, causing an increase of log messages with exception traces.
(ER# 308310942)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release of this product. No new features were introduced in this release of E-mail Server.
This release includes the following corrections and modifications:
Parsing of e-mails is improved in this release. Previously, certain conditions, such as Subject headers ending with space and new line characters, caused E-mail Server to exit. (ER# 282768912)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release of this product. No new features were introduced in this release of E-mail Server.
This release includes the following corrections and modifications:
E-mail Server no longer exits when processing a message whose Subject field ends with a rare mix of spaces and undisplayable characters. (ER# 273391307)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of E-mail Server.
This release also includes the following corrections and modifications:
The following scenario has been resolved:
E-mail Server no longer ignores the enable-starttls option, which is used to enable a secure MS Exchange 2007 connection. (ER# 256771447)
The Platform SDK's WebMedia request CreateWebEmailIn can use two protocols. Starting with 8.0.2, only the protocol through ESP is supported by E-mail Server.
Note: For backward compatibility, Platform SDK supports both protocols. (ER# 256163624)
Now, when the CreateEmailOut method is used without fromAddress, E-mail Server throws a ServiceException with the message No valid sender found (either set CustomizedFrom parameter or default-from-address configuration option) and error code 910 (NoValidSenderFoundManualSvcException). (ER# 250022355)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of E-mail Server.
This release also includes the following corrections and modifications:
In some rare cases, when an SMTP connection between the corporate mail server and E-mail Server has been idle for a long time, the corporate mail server times out the connection. Now in this scenario, E-mail Server closes this connection to the corporate mail server. Previously, the following happened:
(ER# 236086258)
E-mail Server now correctly handles incorrectly formatted e-mails. Previously, E-mail Server would exit when processing an e-mail with an incorrectly formatted HTML part. (ER# 242527618)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of E-mail Server.
This release includes the following corrections and modifications that were made between Release 7.6 or earlier releases and the initial 8.0 release:
E-mail Server now correctly handles e-mails with an invalid domain in the From address. Previously, these e-mails could get locked in the corporate e-mail system. (ER# 226829494)
If the value for the server option in the [smtp-client] section is left blank, localhost will be used as the default value. This information has been included in the eServices (Multimedia) 8.0 Reference Manual. (ER# 223572160)
E-mail Server now throws the error ServiceException with error code 737 and message Request already in progress, request rejected when a second request is made for an interaction that already has a request in progress. Previously, E-mail Server threw error code 716 and the error message Server overloaded, request rejected in this scenario. (ER# 215528516)
E-mail Server now supports the STARTTLS command. A new option, enable-starttls has been added to the [smtp-client] and [pop-client] sections for this purpose. For more information about this option see the eServices (Multimedia) 8.0 Reference Manual. (ER# 217122307)
When the option convert-idn-to-unicode is set to TRUE, all domain addresses from IRD and all domain addresses configured in E-mail Server options must be specified in Unicode. This information has been included in the eServices (Multimedia) 8.0 Reference Manual. (ER# 200988998)
This section provides the latest information on known issues and recommendations associated with this product.
Do not set both the enable-ssl and enable-starttls options
(pop-client and smtp-client sections) to true.
Having enable-ssl set to true creates an encrypted connection from the start,
which makes an enable-starttls connection impossible.
(an enable-starttls connection must start with an unencrypted connection,
after which the socket connection is encrypted).
(ER# 294454004)
| Found In: 8.0.200.03 | Fixed In: |
When using Universal Contact Server connected to a database Oracle RAC (Real Application Cluster), the switch from one node to another one can result in duplicating some interactions in the database. (ER# 262701171)
| Found In: 8.0.200.03 | Fixed In: |
E-mail Server ignores the enable-starttls option, which is used to enable a secure MS Exchange 2007 connection. (ER# 256771447)
| Found In: 8.0.000.08 | Fixed In: 8.0.200.03 |
Genesys Agent Desktop will not display images in HTML email. A red x will be displayed, and the image will appear as a link at the end of the email. (ER# 195952111)
| Found In: 7.6.100.07 | Fixed In: |
By design, E-mail Server does not support HTML with embedded objects. These objects are treated as attachments by E-mail Server. (ER# 211078869)
| Found In: 7.6.000.09 | Fixed In: |
Processing of inline text/xml is not supported by E-mail Server. E-mail Server functionality such as classification and redirect cannot be done with inline text/xml. (ER# 152217106)
| Found In: 7.5.000.11 | Fixed In: |
E-mail Server does not support external resource e-mails (in/out) in HTML format. (ER# 2105374)
| Found In: 7.1.000.05 | Fixed In: |
E-mail Server becomes caught in a loop attempting to allocate CPU resources if an interaction submission to Interaction Server fails. This occurs when the Interaction Server database is not working properly; for example, when no space is left on the server. (ER# 80270)
| Found In: 7.0.100.07 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows 2000 is no longer supported.
| Discontinued As Of: 8.0.000.08 |
Information in this section is included for international customers.
There are no internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
eServices 8.0 Deployment Guide describes deployment procedures for all eServices/Multimedia components. It also contains a high-level description of the eServices/Multimedia system, its architecture, and a list of new features in the current release.
eServices Social Media Solution Guide describes deployment and use of the Genesys Social Messaging product.
eServices 8.0 User's Guide provides overall information about and recommendations on the use and operation of Genesys eServices/Multimedia.
eServices 8.0 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.
For a listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component, see:
eServices 8.0 Selected Conceptual Data Models for the UCS Database describes a portion of the Universal Contact Server (UCS) database.
eServices 8.0 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.
eServices 8.0 Knowledge Manager Help is a guide to the Knowledge Manager user interface.
Universal Routing 8.0 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for eServices/Multimedia.
Universal Routing 8.0 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with eServices/Multimedia.
Genesys Desktop 7.6 Help is a guide to using the Genesys Desktop.
Genesys Events and Models Reference Manual includes a set of basic interaction models, showing the components involved and the event messages sent among them. For authoritative description of the event messages, see the next item.
The API References of the Platform SDK, which provide the authoritative
information on methods and functions for each SDK, including requests
and events. The class Message includes all event and request messages.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.