Release Note

E-mail Server Java

7.6.x

Genesys Telecommunications Laboratories, Inc. © 2008–2012

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.100.17 [02/15/12] – Hot Fix X   X X   X
7.6.100.16 [12/19/11] – Hot Fix           X
7.6.100.14 [11/09/11] – Hot Fix           X
7.6.100.13 [09/07/11] – Hot Fix       X   X
7.6.100.12 [10/06/10] – Hot Fix           X
7.6.100.10 [09/23/10] – Hot Fix           X
7.6.100.09 [08/23/10] – Hot Fix X   X X   X
7.6.100.08 [12/08/09] – Hot Fix           X
7.6.100.07 [01/30/09] – General X   X X   X
7.6.000.10 [08/29/08] – Hot Fix X   X X   X
7.6.000.09 [02/15/08] – General       X    

Link to 7.5 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 7.6 releases of E-mail Server Java that are specified in the Contents (above).

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.


Release Number 7.6.100.17 [02/15/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. No new features were introduced in this release of E-mail Server Java.

Corrections and Modifications


E-mail Server now correctly handles incorrectly formatted e-mails. Previously, E-mail Server would exit when processing an e-mail with an incorrectly formatted HTML part. (ER# 293754084)


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Release Number 7.6.100.16 [12/19/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. No new features were introduced in this release of E-mail Server Java.

Corrections and Modifications


E-mail Server now accepts the underscore character ( _ ) in the domain part of e-mail addresses. (ER# 288010571)


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Release Number 7.6.100.14 [11/09/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. No new features were introduced in this release of E-mail Server Java.

Corrections and Modifications


In some rare cases, an issue arises for E-mail Server Java in decoding e-mails with the body in the UTF-7 encoding. Now when E-mail Server Java encounters this issue, it builds a wrapping message that includes the un-decoded message content. Previously, E-mail Server Java exited when it encountered this issue. (ER# 283489423)


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Release Number 7.6.100.13 [09/07/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. No new features were introduced in this release of E-mail Server Java.

Corrections and Modifications


In some rare cases, when an SMTP connection between the corporate mail server and E-mail Server has been idle for a long time, the corporate mail server times out the connection. Now in this scenario, E-mail Server closes this connection to the corporate mail server. Previously, the following happened:

  1. E-mail Server tried to reconnect.
  2. The corporate mail server returned an error message.
  3. E-mail Server treated this error message as an invalid recipient problem and returned an error in the routing strategy.

(ER# 280773895)


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Release Number 7.6.100.12 [10/06/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of E-mail Server Java.

Corrections and Modifications

There are no corrections or modifications in this release.

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Release Number 7.6.100.10 [09/23/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. No new features were introduced in this release of E-mail Server Java.

Corrections and Modifications

This release includes the following corrections and modifications:


While E-mail Server Java is loading its configuration cache, if it loses its connection to Configuration Server or Configuration Server Proxy, it now attempts to reconnect until the connection is re-established. Previously in this scenario, E-mail Server Java would not reconnect unless it was restarted. (ER# 259746143)


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Release Number 7.6.100.09 [08/23/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. No new features were introduced in this release of E-mail Server Java.

Note: The initial version of this release supported AIX only. In builds issued after 09/03/10, this IP is also available on Solaris, Linux, and Windows. You can contact your Genesys representative for a recent build.

Corrections and Modifications

This release includes the following corrections and modifications:


E-mail Server Java now correctly processes e-mails whose References header contains multiple message identifiers totaling more than 256 characters. (ER# 258556987)


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Release Number 7.6.100.08 [12/08/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. No new features were introduced in this release of E-mail Server Java.

Corrections and Modifications

This release includes the following corrections and modifications:


E-mail Server Java now correctly handles e-mails with an invalid domain in the From address. Previously, these e-mails could get locked in the corporate e-mail system. (ER# 239636750, 226829494)


E-mail Server Java now logs a message at the Standard level when it receives an e-mail whose To and/or Cc addresses are not parseable (not RFC compliant). (ER# 239636750, 215993739)


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Release Number 7.6.100.07 [01/30/09] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of E-mail Server Java.

Corrections and Modifications

This release includes the following corrections and modifications:


In some rare cases, when an SMTP connection between the corporate mail server and E-mail Server Java has been idle for a long time, the corporate mail server times out the connection. Now in this scenario, E-mail Server Java closes this connection to the corporate mail server. Previously, the following happened:

  1. E-mail Server Java tried to reconnect.
  2. The corporate mail server returned an error message.
  3. E-mail Server Java treated this error message as an invalid recipient problem and returned an error in the routing strategy.
(ER# 206437948)


In a scenario in which there is a mismatch between the filename of an attached file and the encoded format of the file, E-mail Server Java now returns the original filename without attempting to decode it. Previously, this scenario caused E-mail Server Java to exit. (ER# 200943013)


E-mail Server Java now correctly handles scenarios where the subject line of an e-mail has been changed, such as when an Out of Office reply is received from a customer. In earlier versions, there was no way to prevent an autoresponse from E-mail Server Java in this scenario. (ER# 200402491)


E-mail Server Java is now able to quote an e-mail with a null SentDate field. Previously, this would cause an exception error. (ER# 199726007)


Previously, while an external partner sent back an InboundCollaborationReply, custom fields would not be populated when the original interaction was left in queue. Now, E-mail Server Java requests the current value of attached data from the original inbound e-mail received from the customer. (ER# 197833957)


Previously, in the following scenario e-mails could become stuck:

  1. A Redirect E-mail block is used in a strategy.
  2. A variable in the Redirect E-mail specifies a queue name that does not exist.
  3. The strategy terminates with no errors returned.
  4. E-mail Server Java attempts to submit the interaction to Interaction Server.
  5. Interaction Server returns an EventError with the message Unknown queue specified in request.
E-mail Server Java now returns an error when an invalid queue name is encountered in this scenario. (ER# 196859113)


E-mail Server Java now correctly attempts to connect to the primary Message Server on startup. Previously, E-mail Server Java would first attempt to connect to the backup Message Server, which resulted in an Alarm being generated in Solution Control Interface. (ER# 181518771)


E-mail Server Java now supports the Internationalizing Domain Names in Applications (IDNA) system for e-mail addresses. (ER# 173370362, 188378851)


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Release Number 7.6.000.10 [08/29/08] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. No new features were introduced in this release of E-mail Server Java.

Corrections and Modifications

This release includes the following corrections and modifications.


In a scenario in which there is a mismatch between the filename of an attached file and the file's encoded format, E-mail Server Java now returns the original filename without attempting to decode it. Previously, this scenario caused E-mail Server Java to exit. (ER# 199132175)


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Release Number 7.6.000.09 [02/15/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of E-mail Server Java.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:


E-mail Server Java now starts correctly even if it is connected to a Configuration Server Proxy that has a different port number from Configuration Server. (ER# 80968978)


If an interaction's date has an ill-formed GMT part, E-mail Server Java substitutes the current date and processes the interaction as usual. Previously, E-mail Server Java failed to parse such interactions. (ER# 123932456)


This release also includes all fixes made in previous releases of this product (including hot fix releases) at the time of this initial 7.6 release.


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


When the option convert-idn-to-unicode is set to TRUE, all domain addresses from IRD and all domain addresses configured in E-mail Server Java options must be specified in Unicode. (ER# 200988998)

Found In: 7.6.100.07 Fixed In: 

Genesys Agent Desktop will not display images in HTML email. A red x will be displayed, and the image will appear as a link at the end of the email. (ER# 195952111)

Found In: 7.6.100.07 Fixed In: 

By design, E-mail Server Java does not support HTML with embedded objects. These objects are treated as attachments by E-mail Server Java. (ER# 211078869)

Found In: 7.6.000.09 Fixed In: 

E-mail Server Java does not support the Internationalizing Domain Names in Applications (IDNA) system in e-mail addresses. (ER# 173370362, 188378851)

Found In: 7.5.000.13 Fixed In: 7.6.100.07

Processing of inline text/xml is not supported by E-mail Server Java. E-mail Server Java functionality such as classification and redirect cannot be done with inline text/xml. (ER# 152217106)

Found In: 7.5.000.11 Fixed In: 

E-mail Server Java does not support external resource e-mails (in/out) in HTML format. (ER# 2105374)

Found In: 7.1.000.05 Fixed In: 

E-mail Server Java becomes caught in a loop attempting to allocate CPU resources if an interaction submission to Interaction Server fails. This occurs when the Interaction Server database is not working properly; for example, when no space is left on the server. (ER# 80270)

Found In: 7.0.100.07 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued features in this release.


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Internationalization

Information in this section is included for international customers.


There are no known issues for internationalization.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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