Release Note

Genesys Driver for Use with Twitter

8.1.x

Genesys Telecommunications Laboratories, Inc. © 2011–2015

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.1.400.05 [02/07/14] – General X     X X X
8.1.210.03 [05/29/15] – Hot Fix X     X X X
8.1.210.02 [01/16/14] – Hot Fix X     X X X
8.1.210.01 [07/01/13] – General X     X X X
8.1.201.13 [01/15/14] – Hot Fix X     X X X
8.1.201.12 [11/07/13] – Hot Fix X     X X X
8.1.201.11 [02/25/13] – General X     X X X
8.1.200.17 [12/21/12] – Hot Fix X     X X X
8.1.200.16 [11/26/12] – Hot Fix X     X X X
8.1.200.15 [11/21/12] – Hot Fix X     X X X
8.1.200.13 [11/07/12] – Hot Fix X     X X X
8.1.200.12 [09/26/12] – Hot Fix X     X X X
8.1.200.09 [08/06/12] – Hot Fix X     X X X
8.1.200.07 [05/31/12] – General X     X X X
8.1.100.04 [02/01/12] – General X     X X X
8.1.000.06 [10/27/11] – General X     X X X

Link to 8.0 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.1 releases of Genesys Driver for Use with Twitter.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 8.1.400.05 [02/07/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Driver for Use with Twitter.

Corrections and Modifications

This release includes no corrections or modifications.

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Release Number 8.1.210.03 [05/29/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction or modification.


Twitter Driver no longer submits duplicated instances of messages to Interaction Server. Previously, this could occur if a Twitter stream delivered messages with the same ID very close together in time. (SMD-2683)


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Release Number 8.1.210.02 [01/16/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction or modification.


Twitter Driver now conforms to the the Twitter API’s connection policy as implemented on January 14th, 2014. Once this new policy came into effect, previous releases of Twitter Driver were unable to use the Twitter REST API to post messages and perform other actions. (SMD-1475)

See https://dev.twitter.com/calendar (Subject: Restricting api.twitter.com to TLS traffic only).


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Release Number 8.1.210.01 [07/01/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Driver for Use with Twitter.

Corrections and Modifications

There are no corrections or modifications in this release.

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Release Number 8.1.201.13 [01/15/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction or modification.


Twitter Driver now conforms to the Twitter API’s connection policy as implemented on January 14th, 2014. Once this new policy came into effect, previous releases of Twitter Driver were unable to use the Twitter REST API to post messages and perform other actions. (SMD-1475)

See https://dev.twitter.com/calendar (Subject: Restricting api.twitter.com to TLS traffic only).


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Release Number 8.1.201.12 [11/07/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction or modification.


The Twitter Driver now downloads the entire followers and friends lists before starting to deliver inbound messages and starting to request processing. Previously, if the followers or friends lists contained more than 75000 members, the driver failed to download the list. As a result, the driver failed to mark inbound messages with the correct a message’s author is follower and a message’s author is friend attributes. (SMD-1368).


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Release Number 8.1.201.11 [02/25/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Driver for Use with Twitter.

Corrections and Modifications

This release includes the following correction and modification:


Twitter Driver now correctly retrieves sent tweets. In the previous version, Twitter Driver incorrectly retrieved tweets sent to friends that were not part of the search query. (ER# 307612256)


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Release Number 8.1.200.17 [12/21/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of Genesys Driver for Use with Twitter.

Corrections and Modifications

This release includes no corrections or modifications.

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Release Number 8.1.200.16 [11/26/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


This release responds correctly to the get-home-timeline option. In the previous version, the driver incorrectly submitted messages from friends when the option was set to false. (ER# 313482771)


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Release Number 8.1.200.15 [11/21/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Twitter Driver now uses the message fetching procedure "max_id & count & since_id", in accordance with Twitter recommendations. Previously, Twitter Driver used the "page & count & since_id" method, which multiplied the number of requests to Twitter while fetching direct messages over the REST API. For information about working with Twitter timelines, see https://dev.twitter.com/docs/working-with-timelines. (ER# 312931928)


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Release Number 8.1.200.13 [11/07/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Twitter Driver now checks messages using the account ID rather than the account name. Previously, using the account name sometimes led Twitter Driver to retrieve the same mention message from two different channels and submit it for processing. This happened in the following scenario:

(ER# 311805600)


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Release Number 8.1.200.12 [09/26/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Twitter Driver now returns all tweets from friend accounts that meet the search query. Previously, Twitter Driver skipped tweets from friend accounts that did not match the get-home-timeline and the get-mentions values. (ER# 309362151)


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Release Number 8.1.200.11 [09/07/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Twitter Driver now returns only mentions related to the monitored account and tweets that meet the search query when the get-home-timeline option is set to false and the get-mentions option is set to true. Previously, Twitter Driver also retrieved mentions from friend accounts. (ER# 307612256)


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Release Number 8.1.200.09 [08/06/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Twitter mentions are now returned when the get-mentions option is set to true and the get-home-timeline option is set to false in the channel-<any name>-monitor section. Previously, when the get-mentions option is set to true and the get-home-timeline option is set to false, mentions from friends were retrieved from the Twitter user stream but not submitted for routing as they were considered part of the user's timeline. (ER# 305081660)


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Release Number 8.1.200.07 [05/31/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Driver for Use with Twitter.

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 8.1.100.04 [02/01/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Genesys Driver for Use with Twitter.

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 8.1.000.06 [10/27/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Genesys Driver for Use with Twitter.

Corrections and Modifications

There are no corrections or modifications for this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


When the Driver executes search queries, consistency of results is not guaranteed, because of issues with the Twitter Search API. For information about known problems with the API, see Twitter's API Issue Tracker at http://code.google.com/p/twitter-api/issues/list.


The following two options are missing from the eServices 8.1 Reference Manual version 8.1.301.00 (they are correctly described in the 8.1.203.00 version of the Reference Manual). They belong in the channel-<any name>-monitor section for the Twitter media channel.

control-str-public
Default Value: on
Valid Values: on, off
Changes Take Effect: After restart

Specifies whether Twitter Driver uses the public messages data stream. If on, the stream is used. If off, the stream is not used.

Note: The public data stream delivers messages that are specified by the options str-follow-<any name> and str-track-<any name>.

control-str-user
Default Value: on
Valid Values: on, off
Changes Take Effect: After restart

Specifies whether Twitter Driver uses the user data stream. If on, the stream is used. If off, the stream is not used.

Note: The user data stream delivers home timeline tweets, tweets with mention of a channel account, and direct messages.

Found In Doc Version: 8.1.301.00 Fixed In Doc Version: 8.1.401.00

The str-track-<...> and qry-<...> options must be set to the same value. The qry-<...> option controls SEARCH REST API data fetching, while str-track-<...> controls STATUS STREAM API data flow. Both data flows must be configured identically with the same requests because the Driver switches inbound messages flows between SEARCH REST API and STATUS STREAM API.

Found In:  8.0.200.17 Fixed In:  8.1.201.11

When you install this component, the following misleading dialog occurs: Please choose which application to install. The dialog should instead state: Please choose the Social Messaging Server application for the driver to be installed. (ER# 263254533)

Found In:  8.0.200.13 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


Solaris 9, AIX 5.3, and Linux RHEL4 are no longer supported.

Discontinued As Of: 8.1.400.05

AIX 5.1, AIX 5.2, and Solaris 8 are no longer supported.

Discontinued As Of: 8.1.000.06

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Internationalization

Information in this section is included for international customers.


There are no internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

The following are accessible directly from the eServices product page on the Genesys Documentation website:

The following are accessible on the Genesys Documentation website:

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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