Release Note

eServices Genesys Driver for use with Facebook

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2010–2011

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.210.05 [11/18/11] – Hot Fix X   X X   X
8.0.210.02 [04/01/11] – General X   X X   X
8.0.200.08 [12/17/10] – General X   X X   X

Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.0 releases of Genesys Driver for use with Facebook.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.


Release Number 8.0.210.05 [11/18/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


In this release, if comments are added to a post after it has been retrieved and submitted as an interaction, they are merged into the interaction in all cases. Previously, if an interaction had no comments when it was retrieved, subsequently-added comments were not merged into it. (ER# 284368642)


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Release Number 8.0.210.02 [04/01/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Driver for use with Facebook.

Corrections and Modifications

There are no corrections or modifications in this release.

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Release Number 8.0.200.08 [12/17/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This is the initial release of Genesys Driver for use with Facebook. This section describes new features that were introduced in this release of Genesys Driver for use with Facebook.

Corrections and Modifications

There are no corrections or modifications in this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


When installing this component on a UNIX host, the following misleading dialog occurs:

Please choose which application to install:
1 : SM_Server_802

The dialog should instead properly state:

Please choose the Social Messaging Server application to which the driver will be installed.

(ER# 263254536)

Found In: 8.0.200.08 Fixed In: 

It is not possible to retrieve any event information with the search monitor.

See Facebook Bug #12041 – error_code: 604 "statement is not indexable" error when trying to query 'event' table

http://bugs.developers.facebook.net/show_bug.cgi?id=12041

(ER# 262328459)

Found In: 8.0.200.08 Fixed In: 

If a post has more than 50 comments and it was created earlier than the timeframe used to retrieve the updated post, updates to this post will never be received.

See Facebook Bug #9045 – posts updated_time not being updated

http://bugs.developers.facebook.net/show_bug.cgi?id=9045

(ER# 261601090)

Found In: 8.0.200.08 Fixed In: 

It is not possible to create or delete a comment, or delete a post, in the Event or Group Facebook wall.

See Facebook Bug #2143 – Graph API does not return page events feed post

http://bugs.developers.facebook.net/show_bug.cgi?id=12143

(ER# 261324909)

Found In: 8.0.200.08 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued support items for this product.


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Internationalization

Information in this section is included for international customers.


The Facebook search monitor does not work with any language other than English. (ER# 270958269)


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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