|Release Number||AIX||HP-UX||Linux||Solaris||Tru64 UNIX||Windows|
|8.0.000.00 [07/27/09] – General||X||X||X|
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.0 releases of Co-Browsing Server.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of Co-Browsing Server.
There are no corrections or modifications in this release.
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This section provides the latest information on known issues and recommendations associated with this product.
Co-Browsing Server does not currently support Microsoft Windows Server 2003 x64.
The KANA Response Live Server Installation Guide, which is supplied with Co-Browsing Server on the Web Collaboration product CD, uses the American typographical style of placing periods and commas inside of quotation marks regardless of whether the period or comma belongs to the quoted material. This may cause confusion; for example, on page 13-58 there is this bullet point:
barand the period (full stop) inside the quotation marks is the sentence punctuation, not part of the password. So you should assume that for any name or other word that occurs inside quotation marks at the end of a sentence, the period is not part of the name or word. (ER# 273170048)
Co-browsing does not work correctly with the 1.6.0_20 java plugin for a client that joins an existing session, if the co-browsing occurs in a separate browser window. Under these circumstances, text does not display, although other items, such as links, images, text input fields, and buttons, display correctly. This issue does not occur for the client that initiates the co-browse session, and it does not occur if the co-browsed content is displayed in a frame.
As a workaround, upgrade to Java plug-in 1.6.0._21. (ER# 260977582)
|Found In: 8.0.000.00||Fixed In:|
On a Unix host, when Co-Browsing Server stops, all Java applications on that host stop as well.
This is due to the
/usr/bin/pkill java command in the
|Found In: 7.6.100.02||Fixed In:|
On Unix, the
JRE_HOME variable must point to the Java Runtime Environment (JRE) bundled
with the KANA Response Live server, located at
JRE_HOME points to any other instance of JRE, the KANA Response Live server does not start. (ER# 106227178)
|Found In: 7.5.005.00||Fixed In:|
When a co-browse client joins an existing co-browse session involving several shared web pages that were opened prior to the connection, some pages in the corresponding customer co-browse windows may appear blank or broken. (ER# 76118405)
|Found In: 7.5.005.00||Fixed In: 7.6.100.02|
Co‑Browsing Server cannot be stopped from the Solution Control Interface (SCI). (ER# 35621182)
|Found In: 7.2.000.05||Fixed In:|
Pressing the F5 key inadvertently closes the Co-Browse session. (ER# 30412741)
|Found In: 7.2.000.03||Fixed In:|
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This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows 2000 is no longer supported.
|Discontinued As Of: 8.0.000.00|
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Information in this section is included for international customers.
There are no internationalization issues for this product.
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Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Multimedia 8.0 Deployment Guide describes deployment procedures for all Multimedia components. It also contains a high-level description of the Multimedia system, its architecture, and a list of new features in the current release.
Multimedia 8.0 User's Guide provides overall information about and recommendations on the use and operation of Genesys Multimedia.
Multimedia 8.0 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.
Multimedia 8.0 Web API Client Developer's Guide describes the structure of the Web API, explains the Simple Samples, and describes procedures for customizing them.
Multimedia 8.0 Web API Reference is a Javadoc listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component.
Multimedia 8.0 Selected Conceptual Data Models for the UCS Database describes a portion of the Universal Contact Server (UCS) database.
Multimedia 8.0 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.
Multimedia 8.0 Knowledge Manager Help is a guide to the Knowledge Manager user interface.
Universal Routing 7.6 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for Multimedia.
Universal Routing 7.6 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with Multimedia.
Genesys Desktop 7.6 Help is a guide to using the Genesys Desktop.
Genesys 7 Events and Models Reference Manual includes a set of basic interaction models, showing the components involved and the event messages sent among them. For authoritative description of the event messages, see the next item.
The API References of the Platform SDK, which provide the authoritative
information on methods and functions for each SDK, including requests
and events. The class
Message includes all event and request messages.
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