| Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
|---|---|---|---|---|---|---|
| 7.6.100.02 [01/30/09] – General | X | X | X | |||
| 7.6.000.01 [02/15/08] – General | X | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 7.6 releases of Co‑Browsing Server.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
Supported Operating Systems
New in This Release
Corrections and Modifications
This section describes new features that were introduced in this release of Co-Browsing Server.
MSSQL 2005 support
Internet Explorer 7 support
Red Hat Enterprise Linux (RHEL) 4.0 support
Updated version of KANA Response Live Server
There is also the following restriction: Co‑Browsing Server does not currently support Microsoft Windows Server 2003 x64 operating systems.
This release includes the following corrections and modifications.
There is no longer any issue when a co-browse client joins an existing co-browse session involving several shared web pages that were opened prior to the connection. Previously in this scenario, some pages in the corresponding customer co-browse windows sometimes appeared blank or broken. (ER# 76118405)
Supported Operating Systems
New in This Release
Corrections and Modifications
The following restrictions apply to this release.
Co‑Browsing Server does not currently support Microsoft Windows Server 2003 x64 operating systems.
Co‑Browsing Server does not currently support Microsoft SQL Server 2005 databases.
No new features were introduced in the initial 7.6 release of Co‑Browsing Server.
This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:
This release includes all fixes made in previous releases of this product (including hot fix releases) at the time of this initial 7.6 release.
This section provides the latest information on known issues and recommendations associated with this product.
On a Unix host, when Co-Browsing Server stops, all Java applications on that host stop as well.
This is due to the /usr/bin/pkill java command in the hipctl_stop.sh file.
(ER# 207151453)
| Found In: 7.6.100.02 | Fixed In: |
On Unix, the JRE_HOME variable must point to the Java Runtime Environment (JRE) bundled
with the KANA Response Live server, located at <KANA_HOME>/java2.
If JRE_HOME points to any other instance of JRE, the KANA Response Live server does not start. (ER# 106227178)
| Found In: 7.5.005.00 | Fixed In: |
When a co-browse client joins an existing co-browse session involving several shared web pages that were opened prior to the connection, some pages in the corresponding customer co-browse windows may appear blank or broken. (ER# 76118405)
| Found In: 7.5.005.00 | Fixed In: 7.6.100.02 |
Co‑Browsing Server cannot be stopped from the Solution Control Interface (SCI). (ER# 35621182)
| Found In: 7.2.000.05 | Fixed In: |
Pressing the F5 key inadvertently closes the Co-Browse session. (ER# 30412741)
| Found In: 7.2.000.03 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued features in this release.
Information in this section is included for international customers.
There are no internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Multimedia 7.6 Deployment Guide describes deployment procedures for all Multimedia components. It also contains a high-level description of the Multimedia system, its architecture, and a list of new features in the current release.
Multimedia 7.6 User's Guide provides overall information about and recommendations on the use and operation of Genesys Multimedia.
Multimedia 7.6 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.
Multimedia 7.6 Web API Client Developer's Guide describes the structure of the Web API, explains the Simple and Compound Samples, and describes procedures for customizing them.
Multimedia 7.6 Web API Reference is a Javadoc listing of classes, methods, fields, and constants of the Web API portion of the Web API Server component.
Multimedia 7.6 Open Media Interaction Models Reference Manual presents a set of basic interaction models, showing the components involved and the requests and events (messaging) sent among them.
Multimedia 7.6 Selected Conceptual Data Models for the UCS Database describes a portion of the Universal Contact Server (UCS) database.
Multimedia 7.6 Universal Contact Server Manager Help is a guide to the Universal Contact Server Manager user interface.
Multimedia 7.6 Knowledge Manager Help is a guide to the Knowledge Manager user interface.
Universal Routing 7.6 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for Multimedia.
Universal Routing 7.6 Business Process User's Guide contains step-by-step instructions for using Interaction Routing Designer to design interaction workflows. It also describes the sample business processes supplied with Multimedia.
Genesys Desktop 7.6 Help is a guide to using the Genesys Desktop.
Genesys 7 Events and Models includes a set of basic interaction models, showing the components involved and the event messages sent among them. These models and events were formerly presented in the Open Media Interaction Models Reference Manual. The request messages that were also described in that book are now documented in the API References of the Platform SDK.