Release Note

Chat Server

8.1.x

Genesys Telecommunications Laboratories, Inc. © 2011–2014

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.1.001.41 [04/04/14] – Hot Fix X     X X X
8.1.001.40 [08/15/13] – General X     X X X
8.1.000.26 [03/07/12] – General X     X X X
8.1.000.20 [10/27/11] – General X     X X X

Link to 8.0 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.1 releases of Chat Server.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 8.1.001.41 [04/04/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


If Chat Server receives the basic chat protocol request Release Party from a connection that did not register (by sending the request Register), it replies with the error message User was logged out. Previously, Chat Server exited in this situation. (ESR-7956)


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Release Number 8.1.001.40 [08/15/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Chat Server.

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 8.1.000.26 [03/07/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. No new features were introduced in this release of Chat Server.

Corrections and Modifications

This release includes the following corrections and modifications:


In High Availability mode, the current time no longer shifts one hour ahead after session restoration. Previously, it sometimes shifted. (ER# 286255593)


After an agent leaves a chat session that a supervisor barged into after monitoring, the session continues. Previously, in this scenario the session was closed. (ER# 288339245)


An agent can now remove from a chat session a second agent who was participating in coaching (INT) mode. Previously, in this scenario the first agent received a message No privileges to perform this operation. (ER# 28693055)


Chat Server now correctly converts attached data to UTF-8 (available only on UNIX) for all locales. Previously, for some Asian languages, converted attached data sometimes included nonsense characters at the end of the converted string. (ER# 276350235)


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Release Number 8.1.000.20 [10/27/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Chat Server.

Corrections and Modifications

There are no corrections or modifications for this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Chat Server mistakenly listens on its ESP and Web-API ports when the ports were previously opened and are actively being used by other applications. (ER# 218946381)

Found In: 7.6.100.02 Fixed In: 

Chat Server's status is not updated in Management Layer when running on Solaris in the following scenario:

  1. Chat Server is started with no value specified in the endpoints section.
  2. Local Control Agent (LCA) is started.
  3. LCA receives Chat Server status as Service Unavailable.
  4. A valid value is added to the endpoints section of Chat Server configuration.
  5. Chat displays the message LCA status was changed: server is enabled to process new chat requests. LCA does not receive a status update. Chat Server's status does not change to Started in Solution Control Interface. Status remains as Service Unavailable.

If Chat Server's current status is not operable, chat requests from Web API Server could be rejected. This problem only occurs if LCA is started after Chat Server. (ER# 163081274)

Workaround: Restart Chat Server.

Found In:  7.6.000.06 Fixed In: 

During startup, Chat Server logs no information about the primary (or backup) Configuration Server to which Chat Server is connected. In addition, no messages are logged, during runtime, about dynamic changes to Configuration Server configuration. (ER# 36753655)

Found In:  7.2.000.05 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


Support is discontinued for all 32-bit Unix platforms.

Discontinued As Of: 8.1.001.40

Solaris x32 is no longer supported.

Discontinued As Of: 8.1.000.20

AIX 5.1, AIX 5.2, and Solaris 8 are no longer supported.

Discontinued As Of: 8.1.000.20

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Internationalization

Information in this section is included for international customers.


The EUC Korean code page does not work correctly on the Solaris platform. This is a known issue of International Components for Unicode (ICU) library versions prior to 3.4. The suggested workaround is to set ko_KR.EUC-KR instead of ko_KR.EUC.

To set ko_KR.EUC-KR for Chat Server, issue the command export LC_ALL=ko_KR.EUC-KR (this command is inserted in the run.sh file in the Chat Server installation folder).

Note: These are not valid local IDs or valid language codes, but the ICU library (which is a part of Chat Server distribution) will still be initialized correctly.

(ER# 86832931)


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the eServices 8.1 Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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