As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
The following information applies to Genesys 8.0.x software and is important for you to note:
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
The name of the Multimedia product was changed to eServices in release 8.0.1.
This release supports Windows 7 in builds issued after 08/16/10. These builds are available on the Interaction Management CD version 8.0.102.00 or later. You may also contact your Genesys representative for a recent build.
The 8.0.1 Wizard refers to a Genesys Web Media CD. This is incorrect: the CD is called Genesys Chat in the 8.0.1 release. (ER# 247656271)
To connect to Chat Server, Interaction Server must use Chat Server's ESP port. However, the eServices Configuration Wizards incorrectly use Chat Server's default port to connect Interaction Server to Chat Server. To work around this, after completing the Configuration Wizards, change the connection as follows:
Connections
tab of the Interaction Server Application object.
Port ID
drop-down list, select ESP,
then click OK.
The Multimedia Configuration Wizard includes the following sequence:
dbprocess_name
has the default value ./dbclient_sybase
on the template, but Multimedia does not support Sybase.
As a workaround, do any one of the following:
dbprocess_name
to
one of the RDBMS that Multimedia supports:
./dbclient_db2, ./dbclient_msql,
or ./dbclient_oracle.