Wizard Advisory

eServices (Multimedia) Wizard Advisory

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2009–2010

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

The following information applies to Genesys 8.0.x software and is important for you to note:

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.

The name of the Multimedia product was changed to eServices in release 8.0.1.

This release supports Windows 7 in builds issued after 08/16/10. These builds are available on the Interaction Management CD version 8.0.102.00 or later. You may also contact your Genesys representative for a recent build.

The 8.0.1 Wizard refers to a Genesys Web Media CD. This is incorrect: the CD is called Genesys Chat in the 8.0.1 release. (ER# 247656271)

To connect to Chat Server, Interaction Server must use Chat Server's ESP port. However, the eServices Configuration Wizards incorrectly use Chat Server's default port to connect Interaction Server to Chat Server. To work around this, after completing the Configuration Wizards, change the connection as follows:

Go to the Connections tab of the Interaction Server Application object.
Select the connection to Chat Server.
In the Port ID drop-down list, select ESP, then click OK.

Chat Server must also have a properly-configured ESP port, as described in the Chat Server Release Note. (ER# 250321981)

The Multimedia Configuration Wizard includes the following sequence:

Create or select a Database Access Point (DAP).

If you choose to create a DAP, you must then

Create or select a DB Server to associate with the DAP.

If you choose to select an existing DB Server, the list of DB Server objects that the wizard offers omits any that were created using the default template. This is because the option dbprocess_name has the default value ./dbclient_sybase on the template, but Multimedia does not support Sybase. As a workaround, do any one of the following:

In Step 1, select an existing DAP rather than creating a new one.
In Step 2, create a new DB Server object rather than selecting an existing one.
In the existing DB Server Application, change the value of dbprocess_name to one of the RDBMS that Multimedia supports: ./dbclient_db2, ./dbclient_msql, or ./dbclient_oracle.

(ER# 171081714)

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