| Release Number | Date | Release Type |
|---|---|---|
| 8.1.200.06 | 04/24/14 | Hot Fix |
| 8.1.200.05 | 10/30/13 | Hot Fix |
| 8.1.200.04 | 08/16/13 | General |
| 8.1.100.28 | 05/24/13 | Hot Fix |
| 8.1.100.26 | 03/26/13 | General |
| 8.1.000.22 | 04/03/12 | General |
This deployment procedure applies to the releases of License Reporting Manager (LRM) listed in the Release table, above. Click the link in the Release table for the version you are deploying to jump to a description of how to deploy LRM using the package you received from Genesys via FTP.
To deploy this package, do one of the following depending on your current release:
To deploy this installation package within a new environment or to install the 8.1.2 release over the prior 8.1.1 release, follow the instructions in the License Reporting Manager 8.1 Deployment Guide.
To install the 8.1.1 or 8.1.2 release of License Reporting Manager over the prior 8.0.x or 8.1.x release, use this Deployment Procedure.
Notes:
Review all steps before performing any of them.
Plan a time when you can complete the installation in one continuous session.
No database migration steps are required when upgrading LRM from release 8.1.1 to 8.1.2.
Ensure that:
Your target computer meets the platform and component prerequisites that are listed in the Genesys Supported Operating Environment Reference Guide.
You have installation rights.
You have the Oracle SQL Developer tool installed on a computer that is able to access the Oracle database used to store License Reporting Manager data.
The Local and System License Reporting Manager from the previous LRM release are not running. You do not need to stop any other applications that provide data to License Reporting Manager, during this deployment.
You create backup copies of both your Local and System LRM databases before you begin this deployment.
If migrating from License Reporting Manager release 8.0, you must first perform the Standard Deployment Procedure for Migrating to 8.1.0.
Follow the installation procedure in the License Reporting Manager 8.1 Deployment Guide to install and configure the current release of LRM.
To migrate from release 8.1.0 to either release 8.1.1 or 8.1.2, copy the upgrade810to811.sql file from the <LRM installation directory>/sql/oracle/ directory
on the newly installed LRM server to the server where you installed the Oracle SQL Developer tool.
Start Oracle SQL Developer and connect to the Oracle Database using the credentials for the user
you configured with the main role to copy data from the old System LRM 8.1.0 database to the new database.
Run the upgrade810to811.sql script to import data from the previous release to the new release. These migration scripts apply the necessary changes for the new release, but keep all previous non-temporary data intact for both the Local and System LRM databases. The data from the previous release remains available in the LRM reports.
upgrade_db_to_schema_8.5.sql script installed in
<LRM INSTALL DIR>/sql/oracle/.upgrade_db_to_8.5.000.03.sql script installed in <LRM INSTALL DIR>/sql/mssql/.Note: If your deployment does not use a replicated database, you do not need to perform this step. See (LRM-491) in the License Reporting Manager 8.1 Release Note.
You have successfully completed your deployment of License Reporting Manager.
To deploy this package, do one of the following depending on your current release:
Notes:
Review all steps before performing any of them.
Plan a time when you can complete the installation in one continuous session.
Ensure that your target computer meets the platform and component prerequisites that are listed in the Genesys Supported Operating Environment Reference Guide.
Ensure that you have installation rights.
You must have installed and configured Oracle Client and the SQL Plus utility.
You do not need to stop any Interaction Concentrator applications, which provide data to License Reporting Manager, during this deployment.
Ensure that the Local and System License Reporting Manager are not running.
Create backup copies of both your Local and System LRM databases before you begin this deployment.
Navigate to the License Reporting Manager directory.
Open and run the install.sh file in a terminal window.
When prompted, enter the Host Name or press Enter for "Local Host".
When prompted, enter the Configuration Server Name, Network port number, User name, and Password.
From the displayed list, choose an application that you want to install. When prompted, enter the number of your chosen application.
Enter the location in which you want your application to be installed. Provide the full path.
A list of files that have been installed in your application’s destination location will be displayed, along with a message that informs you of your successful installation.
Make sure you have set the proper ORACLE_HOME and ORACLE_SID environment variables in the Oracle Client and the SQL Plus utility.
Note: The database administrator must have granted the Oracle schema/user execution access to the DBMS_LOCK package. To grant permission, run the following command line:
grant execute on dbms_lock to <user>
For example: grant execute on dbms_lock to lrm_sys_db
Run the migration script lrm_migration_db_i.sh <username> <password> where username and password are those that are associated with the Local LRM database. Repeat this step for each Local LRM database in your environment.
Run the migration script lrm_migration_db_a.sh <username> <password> where username and password are those that are associated with the System LRM database.
Note: These migration scripts apply the necessary changes for the new release, but keep all previous non-temporary data for both the Local and System LRM databases intact.
You have successfully completed your deployment of License Reporting Manager 8.1.0.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the License Reporting Manager 8.1 Deployment Guide first.
License Reporting Manager 8.1 Deployment Guide introduces License Reporting Manager and describes the interrelationships with other Genesys components; describes how to configure and install License Reporting Manager; and explains how to start and stop License Reporting Manager.
License Reporting Manager 8.1 User's Guide provides an overview of License Reporting Manager 8.0 features and functions, together with software-architecture information and deployment-planning materials.
License Reporting Manager 8.1 Physical Data Model for a Microsoft SQL Database describes the database tables that make up the License Reporting Manager schemas.
License Reporting Manager 8.1 Physical Data Model for an Oracle Database describes the database tables that make up the License Reporting Manager schemas.
The GAX Online Help contains instructions for using the GAX interface to generate reports.
The Framework 8.1 Combined Log Events Help contains a section which describes the log messages that License Reporting Manager and its procedures generate.
If you encounter any issues with the deployment of this package, please contact Genesys Customer Care.