| Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
|---|---|---|---|---|---|---|
| 8.0.300.11 [12/15/11] – Hot Fix | X | |||||
| 8.0.300.10 [06/29/11] – Hot Fix | X | |||||
| 8.0.300.09 [05/31/11] – Hot Fix | X | X | ||||
| 8.0.300.04 [06/24/10] – General | X | X | X | X | X | X |
| 8.0.200.04 [12/17/09] – General | X | X | X | X | X | X |
| 8.0.100.02 [09/22/09] – General (Under Shipping Control) | X | X | X | X | X | X |
| 8.0.000.05 [06/27/08] – General (Under Shipping Control) | X | X | X | X | X | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.0 releases of Local Control Agent (LCA).
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
LCA now restarts an application in state APP_STATUS_START_PENDING
if its configuration information is modified. Previously in this scenario,
LCA terminated the application. (ER# 281035293)
On Windows platforms, LCA now returns the value of the Private
Bytes counter (in bytes), which is displayed by Solution Control
Interface and Genesys Administrator in the field Memory Usage.
This value corresponds to the virtual memory size reported by Windows Task
Manager in the VM Size column (this column is not displayed,
by default).
Previous versions of LCA running on Windows, depending on version,
incorrectly reported the value of the Working Set or
Virtual Bytes counters.
(ER# 284915541)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
The stability of LCA on the Linux platform has been improved. Previously, when LCA was running on a Linux host on which there was a large number of Genesys applications running, or when it was operating in a large configuration, LCA would sometimes terminate unexpectedly. (ER# 276845181, 273944821)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
Local Control Agent now monitors the CPU usage of other processes running on the Linux platform correctly. Previously, LCA sometimes monitored those processes incorrectly and reported CPU usage exceeding 100%. (ER# 263676041)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of LCA.
When using Genesys Administrator to remotely deploy applications to the
computer on which LCA is running, you can configure the Genesys Deployment
Agent to store all uploaded files in a specified default folder. Add the
new option rootdir to the Genesys Deployment Agent configuration
file gda.cfg in the web section to define the path
to the folder in which to store the uploaded Installation Packages.
rootdir
Default: No default value
Valid Values: Path to any valid folder
Change Takes Effect: After restart of Genesys Deployment Agent
Specifies the path to the folder that is used to store files uploaded during the IP installation process.
(ER# 241948171)
LCA now supports the Red Hat Enterprise Linux (RHEL) 5.4 operating system.
This release also includes the following corrections and modifications:
The Unresponsive Application Detection feature now operates correctly if the LCA and the monitored application executables are different bit versions. In other words, the feature now works correctly if the LCA executable is 32-bit and the application executable is 64-bit; or if they are 64-bit and 32-bit respectively.
Previously, LCA and the monitored application executable had to be the same bit version for the feature to work properly.
(ER# 242223622)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of LCA 8.0:
This release also includes the following corrections and modifications:
LCA now reports the correct command-line information for processes running on hosts with Windows Server 2008. As a result:
For LCA to function properly, the account under which LCA is running must have the following:
Performance Monitor Users.(ER# 233881182)
LCA is now able to stop unresponsive Genesys server applications which were configured as Windows Services, but were started as normal Windows applications. Previously, these applications were considered to be already stopped. (ER# 238881449)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This release is under shipping control. This release contains no new features or functionalities.
This release also includes the following correction and modification:
LCA now uses Perfstat API on the AIX operating system to report accurate Processor and Memory information. If Perfstat API is not installed, this information is not available. (ER# 100566, 4782079)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This release is under shipping control. This section describes new features that were introduced in the initial 8.0 release of Local Control Agent (LCA).
The LCA package includes the Genesys Deployment Agent (also referred to as the Remote Deployment Agent), which is used by the Web Deployment Tool (part of Genesys Administrator) to install Genesys applications and solutions on the host. Refer to the Framework 8.0 Deployment Guide for more information about the Web Deployment Tool.
Note: The Genesys Deployment Agent Service on each host must be set up and maintained with permissions sufficient to install applications and solutions on the host on which it is running.
This release includes the following corrections and modifications that were made between Release 7.6 or earlier releases and the initial 8.0 release:
There are no corrections and modifications in the initial 8.0 release of Local Control Agent.
This section provides the latest information on known issues and recommendations associated with this product.
Hangup detection works incorrectly for a thread of class <n>
if the configuration option heartbeat-period-thread-class-<n>
for this thread class is set to zero (0); that is, if
heartbeat-period-thread-class-<n>=0.
Workaround: Remove the heartbeat-period-thread-class-<n>
options that are set to zero (0).
(ER# 254247051)
| Found In: 8.0.300.04 | Fixed In: |
An application that supports hangup detection and for which the feature is configured may be incorrectly detected as unresponsive if there are third-party applications configured on the same host, or if there are CPU- or memory-based alarm conditions configured for the host. (ER# 254357739)
| Found In: 8.0.300.04 | Fixed In: |
LCA does not monitor third-party applications with the
start_command option configured in the start_stop
section running on Windows Server 2008
or Windows Server 2008 R2.
(ER# 248063630)
| Found In: 8.0.200.04 | Fixed In: |
The Unresponsive Application Detection feature will fail if the LCA and the monitored application executables are different bit versions. In other words, if the LCA executable is 32-bit and the application executable is 64-bit, the feature will fail; likewise, if they are 64-bit and 32-bit respectively, the feature will also fail.
Workaround: Use the same bit version for both LCA and the monitoring application.
(ER# 242223622)
| Found In: 8.0.200.04 | Fixed In: 8.0.300.04 |
LCA does not report correct command-line information for processes running on hosts with Windows Server 2008. As a result:
(ER# 233881182)
| Found In: 8.0.100.02 | Fixed In: 8.0.200.04 |
LCA does not change the status of a non-responding application from
UNKNOWN to STOPPED when the application stops.
(ER# 231293263)
| Found In: 7.6.001.01 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
HP-UX 11.00 is no longer supported.
| Discontinued As Of: 8.0.100.02 |
Solaris 7 is no longer supported.
| Discontinued As Of: 8.0.100.02 |
Windows 2000 is no longer supported.
| Discontinued As Of: 8.0.100.02 |
Information in this section is included for international customers.
There are no limitations or restrictions for internationalization.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Framework 8.0 Deployment Guide provides instructions for installing and configuring Framework 8.0 components, and for starting and stopping Framework 8.0 components either using the Management Layer or manually.
Framework 8.0 Management Layer User's Guide describes the concepts, terminology, and procedures relevant to the Management Layer.
Framework 8.0 Configuration Options Reference Manual describes configuration options for Framework 8.0 components.
Framework 8.0 Combined Log Events Help describes log events that Genesys server applications generate and that Genesys Administrator and Solution Control Interface display.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.