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General
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Genesys Knowledge Center Server
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Configuration
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Genesys Knowledge Center CMS
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Administrator for Genesys Knowledge Center
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Sizing
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Genesys Knowledge Center Pulse Plugin
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History
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Feedback
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Genesys Knowledge Center Workspace Plugin
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Integration
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Genesys Web Engagement
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- Knowledge Center Server - the heart of Genesys Knowledge Center, this server indexes all of your knowledge and uses it to answer your questions.
- Knowledge Center CMS - this optional Content Management System gives you more control over the organization and maintenance of your stored knowledge. It offers trouble-free integration with other Genesys components.
- Knowledge Center Plugin for Workspace Desktop Edition - lets your agents use the power of Genesys Knowledge Center from within their Genesys Workspace.
- Knowledge Center Plugin for Pulse - helps you stay up to date on what knowledge is being used and how it is being used within your enterprise.
- Knowledge Center Plugin for Administrator - makes it easy to manage the knowledge bases contained in your Genesys Knowledge Center Server.
More information: Genesys Documentation - Knowledge Center Components
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