| Release Number | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 8.1.101.01 [05/24/13] – General | X | |||||
| 8.1.100.03 [03/15/13] – General | X | |||||
| 8.1.000.02 [05/30/12] – General | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.1 releases of the intelligent Workload Distribution (iWD) Setup Utility.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains no new features or functionality.
This release contains the following corrections and modifications:
Expired View processing has been modified to ensure that expired tasks are always corrrectly marked as Done. (ER# 322718681)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of the iWD Setup Utility.
Task archiving has been improved. Once the task is archived, users can now view the entire task attributes and the task history through the Global Task List in iWD Manager. The iWD Standard Rules Template has been updated with a new rule action to enable users to configure, through business rules, a task archiving period, after which archived tasks and their associated events are purged by the iWD system.
iWD Setup Utility supports the archiving improvements by enabling the configuration and selection of Contact Servers to be used with Interaction Server in the new archiving process. See the intelligent Workload Distribution 8.1 Deployment Guide for more information.
There are no corrections or modifications for this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of the iWD Setup Utility.
iWD is now integrated with Genesys Rules System (GRS), enabling client applications, such as the IWD Business Process (IWDBP), to make requests to the Genesys Rules Engine (GRE) to have rules in the rule package evaluated at various decision points in a task�s lifecycle. This integration has led to the following changes:
Business rule templates are now created and edited in the Genesys Rules Development Tool, an Eclipse-based GUI. They are no longer created in iWD Manager.
Business rules are now are created and edited through the Genesys Rules Authoring Tool, which can be launched from iWD Manager through a single sign-on mechanism. They are no longer authored within iWD Manager.
Users will still create and modify the business structure (Solution/Department/Process) through iWD Manager, but will now push any changes to the Genesys Rules System, by using an option in iWD Manager.
The iWD Business Process (IWDBP) is now updated to integrate with the Genesys Rules Engine.
The Global Task List in iWD Manager is enhanced in the following ways:
Several new filter criteria can be used to create custom filters for the Global Task List.
Any custom attribute can be added as a column in the task list, when a custom filter is created for the Global Task List.
User-friendly on-screen labels that enhance how these attributes appear on the Global Task List can be created for any iWD custom attribute. This is done within a resource file that resides under the iWD Manager web application on the customer�s application server.
The Global Task List can display an icon for each different interaction (task) media type. Out-of-the-box icons are provided for many media types, and new icons can be uploaded into iWD Manager for custom media types, or to replace any of the out-of-the-box icons that are provided by iWD.
Enhanced support for the Genesys Social Engagement solution. When the Configuration Server tenant's properties include the section iwd.profile with the social-messaging option set to true, iWD Manager automatically creates the configuration objects and executes the database updates that are necessary for social media interactions to be properly displayed in the iWD Global Task List.
A new type of service template is introduced called Generic Capture Point, that is used when an Interaction Server Integrated Capture Point is added to an iWD Solution. The Generic Capture Point establishes a Capture Point ID and Capture Point Name for the Integrated Capture Point, to ensure that interactions (tasks) that are captured through that Integrated Capture Point are visible through the iWD Global Task List, can be referenced within iWD business rules, and are properly tracked within the iWD Data Mart.
Changes to platform support. For a detailed description of the platform support changes in this release, see the intelligent Workload Distribution ReadMe.
There are no corrections or modifications for this release.
This section provides the latest information on known issues and recommendations associated with this product.
There are no known issues or recommendations for this product.
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued items for this product.
Information in this section is included for international customers.
There are no internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
intelligent Workload Distribution 8.1 Deployment Guide describes deployment procedures for all intelligent Workload Distribution components.
intelligent Workload Distribution 8.1 Data Mart Reference Guide describes the data schemas that compose the iWD Data Mart.
intelligent Workload Distribution 8.1 iWD Manager Help is a guide to the iWD Manager user interface.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.