Release Note

iWD Rules

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2010–2016

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.003.34 [11/24/16] – Hot Fix X   X X   X
8.0.003.33 [02/18/14] – Hot Fix X   X X   X
8.0.003.32 [12/23/13] – Hot Fix X   X X   X
8.0.003.31 [10/15/13] – Hot Fix X   X X   X
8.0.003.30 [08/22/13] – Hot Fix X   X X   X
8.0.003.29 [08/15/13] – Hot Fix X   X X   X
8.0.003.28 [07/31/13] – Hot Fix X   X X   X
8.0.003.26 [05/28/13] – Hot Fix X   X X   X
8.0.003.25 [05/14/13] – Hot Fix X   X X   X
8.0.003.24 [04/25/13] – Hot Fix X   X X   X
8.0.003.23 [03/29/13] – Hot Fix X   X X   X
8.0.003.22 [02/01/13] – Hot Fix X   X X   X
8.0.003.21 [10/19/12] – Hot Fix X   X X   X
8.0.002.24 [10/12/12] – Hot Fix X   X X   X
8.0.003.20 [09/05/12] – Hot Fix X   X X   X
8.0.003.19 [08/24/12] – Hot Fix X   X X   X
8.0.002.23 [08/02/12] – Hot Fix X   X X   X
8.0.003.18 [07/19/12] – Hot Fix X   X X   X
8.0.002.22 [06/29/12] – Hot Fix X   X X   X
8.0.003.17 [04/12/12] – Hot Fix X   X X   X
8.0.003.16 [03/09/12] – General X   X X   X
8.0.003.14 [02/17/12] – Hot Fix X   X X   X
8.0.003.11 [01/16/12] – Hot Fix X   X X   X
8.0.003.09 [12/02/11] – General X   X X   X
8.0.002.21 [11/01/11] – General X   X X   X
8.0.002.20 [10/12/11] – Hot Fix X   X X   X
8.0.002.19 [09/16/11] – Hot Fix X   X X   X
8.0.002.17 [08/11/11] – Hot Fix X   X X   X
8.0.002.16 [08/05/11] – Hot Fix X   X X   X
8.0.002.15 [07/14/11] – Hot Fix X   X X   X
8.0.002.11 [04/19/11] – Hot Fix X   X X   X
8.0.002.10 [04/05/11] – Hot Fix X   X X   X
8.0.002.08 [03/11/11] – General X   X X   X
8.0.001.06 [11/30/10] – General X   X X   X
8.0.000.20 [09/17/10] – General X         X

Link to 7.6 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.0 releases of iWD Rules, a component of iWD that allows classification, prioritization, and archiving rules to be executed against tasks.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 8.0.003.34 [11/24/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


The Add method of Business Calendars has been modified to ensure correct calculation of some dates. Previously, when this method was used to subtract time expressed in minutes or seconds, it failed when the year in the result was both a leap year and a different year from the input date. (IWD-5800)

Top of Page


Release Number 8.0.003.33 [02/18/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features and functionality that were introduced in this release of iWD Rules:

Corrections and Modifications

This release contains no corrections or modifications.

Top of Page


Release Number 8.0.003.32 [12/23/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality:

Corrections and Modifications

This release contains the following corrections and modifications:


Handling of fixed holidays in Business Calendars is now correct. Previously, creating a fixed holiday correctly for the current year also created an incorrect fixed holiday for both the previous year and the following year. (IWD-3448)


Top of Page


Release Number 8.0.003.31 [10/15/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features and functionality that were introduced in this release of iWD Rules:

Corrections and Modifications

This release contains no corrections or modifications.

Top of Page


Release Number 8.0.003.30 [08/22/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features and functionality that were introduced in this release of iWD Rules:

Corrections and Modifications

This release contains no corrections or modifications.

Top of Page


Release Number 8.0.003.29 [08/15/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features and functionality that were introduced in this release of iWD Rules:

Corrections and Modifications

This release contains no corrections or modifications.

Top of Page


Release Number 8.0.003.28 [07/31/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features and functionality that were introduced in this release of iWD Rules:

Corrections and Modifications

This release contains no corrections or modifications.

Top of Page


Release Number 8.0.003.26 [05/28/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features and functionality that were introduced in this release of iWD Rules:

Corrections and Modifications

This release contains no corrections or modifications.

Top of Page


Release Number 8.0.003.25 [05/14/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features and functionality that were introduced in this release of iWD Rules:

Corrections and Modifications

This release contains no corrections or modifications.

Top of Page


Release Number 8.0.003.24 [04/25/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features and functionality that were introduced in this release of iWD Rules:

Corrections and Modifications

There are no corrections and modifications in this release.

Top of Page


Release Number 8.0.003.23 [03/29/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features and functionality that were introduced in this release of iWD Rules:

Corrections and Modifications

This release contains no corrections or modifications.

Top of Page


Release Number 8.0.003.22 [02/01/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features and functionality that were introduced in this release of iWD Rules:

Corrections and Modifications

This release contains no corrections or modifications.

Top of Page


Release Number 8.0.003.21 [10/19/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features and functionality that were introduced in this release of iWD Rules:

Corrections and Modifications

This release contains no corrections or modifications.

Top of Page


Release Number 8.0.002.24 [10/12/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release for this product. There are no new features or functionality in this release.

Corrections and Modifications

This release contains the following corrections or modifications:


The Business Calendars module now correctly supports large time intervals. Previously, if a business calendar had a long time span (typically multi-year), even though correctly set up it would fail with a Business calendar is not available error. (ER# 308130855)


Top of Page


Release Number 8.0.003.20 [09/05/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features and functionality that were introduced in this release of iWD Rules:

Corrections and Modifications

There are no corrections or modifications in this release.

Top of Page


Release Number 8.0.003.19 [08/24/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features and functionality that were introduced in this release of iWD Rules:

Corrections and Modifications

This release contains no corrections or modifications.

Top of Page


Release Number 8.0.002.23 [08/02/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features and functionality that were introduced in this release of iWD Rules:

Corrections and Modifications

This release contains no corrections or modifications.

Top of Page


Release Number 8.0.003.18 [07/19/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this release. This section describes new features and functionality that were introduced in this release of iWD Rules:

Corrections and Modifications

This release contains no corrections or modifications.

Top of Page


Release Number 8.0.002.22 [06/29/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this release. This section describes new features and functionality that were introduced in this release of iWD Rules:

Corrections and Modifications

This release contains no corrections or modifications.

Top of Page


Release Number 8.0.003.17 [04/12/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features and functionality that were introduced in this release of iWD Rules:

Corrections and Modifications

This release includes no corrections or modifications.

Top of Page


Release Number 8.0.003.16 [03/09/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features and functionality that were introduce in this release of iWD Rules:

To upgrade your environment from any iWD 8.0.002.xx release to any iWD 8.0.003.xx release, please refer to the upgrade procedure document at https://sites.google.com/a/iwdlab.com/iwd8/deployment/upgrade-procedure.

Corrections and Modifications

This release includes no corrections or modifications.

Top of Page


Release Number 8.0.003.14 [02/17/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this release. This section describes new features and functionality that were introduce in this release of iWD Rules:

To upgrade your environment from any iWD 8.0.002.xx release to any iWD 8.0.003.xx release, please refer to the upgrade procedure document at https://sites.google.com/a/iwdlab.com/iwd8/deployment/upgrade-procedure.

Corrections and Modifications

There are no corrections or modifications in this release.

Top of Page


Release Number 8.0.003.11 [01/16/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this release. This section describes new features and functionality that were introduce in this release of iWD Rules:

To upgrade your environment from any iWD 8.0.002.xx release to any iWD 8.0.003.xx release, please refer to the upgrade procedure document at https://sites.google.com/a/iwdlab.com/iwd8/deployment/upgrade-procedure.

Corrections and Modifications

There are no corrections or modifications in this release.

Top of Page


Release Number 8.0.003.09 [12/02/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. Refer to the iWD 8.0.003.x Upgrade Procedure to upgrade your environment from iWD 8.0.002.x release to the new iWD 8.0.003.x release. The iWD 8.0.003.x Upgrade Procedure is available at https://sites.google.com/a/iwdlab.com/iwd8/deployment/upgrade-procedure.

This section describes new features that were introduced in this release of iWD Rules.

Corrections and Modifications

There are no corrections or modifications in this release.

Top of Page


Release Number 8.0.002.21 [11/01/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of iWD Rules.

Corrections and Modifications

There are no corrections or modifications in this release.

Top of Page


Release Number 8.0.002.20 [10/12/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. This section describes new features that were introduced in this release of iWD Rules.

Corrections and Modifications

This release includes the following corrections and modifications since the previous release of this software:


Previously, in some scenarios, business rules were not properly unloaded on undeployment, which lead to a growing number of Java classes. This issue has been resolved. (ER# 283736132)


iWD's Business Context Management Service now correctly uses the maxPriority setting. Previously, 5000 was always used as the maximum priority, regardless of the value specified in the Business Context Management Service configuration. (ER# 282816324)


Top of Page


Release Number 8.0.002.19 [09/16/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. This section describes new features that were introduced in this release of iWD Rules.

Corrections and Modifications

There are no corrections or modifications in this release.

Top of Page


Release Number 8.0.002.17 [08/11/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. This section describes new features that were introduced in this release of iWD Rules.

Corrections and Modifications

There are no corrections or modifications in this release.

Top of Page


Release Number 8.0.002.16 [08/05/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. This section describes new features that were introduced in this release of iWD Rules.

Corrections and Modifications

There are no corrections or modifications in this release.

Top of Page


Release Number 8.0.002.15 [07/14/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. This section describes new features that were introduced in this release of iWD Rules.

Corrections and Modifications

There are no corrections or modifications in this release.

Top of Page


Release Number 8.0.002.11 [04/19/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. This section describes new features that were introduced in this release of iWD Rules.

Corrections and Modifications

This release includes the following correction and modification since the previous release of this software:


PSDK 8.0.200.10 has been integrated in iWD 8.0.002.11 to correct issues with the Business Context Management Service (BCMS) being unable to open a listening port. Based on the target OS, you could be required to switch the connection layers by providing the following Java parameters (when starting the application server that hosts the runtime node running BCMS):

-Dcom.genesyslab.platform.commons.connection.factory.class=
com.genesyslab.platform.commons.connection.impl.netty.NettyConnectionFactory

or

-Dcom.genesyslab.platform.commons.connection.factory.class=
com.genesyslab.platform.commons.connection.impl.mina.MinaConnectionFactory

In most cases iWD will work with the default settings. (ER# 270950420)


Top of Page


Release Number 8.0.002.10 [04/05/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. This section describes new features that were introduced in this release of iWD Rules.

Corrections and Modifications

There are no corrections or modifications in this release.

Top of Page


Release Number 8.0.002.08 [03/11/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of iWD Rules.

Corrections and Modifications

This release includes the following corrections and modifications since the previous release of this software:


Double Byte Character Set (DBCS) languages are now supported in iWD Rules. (ER# 260079980)


Top of Page


Release Number 8.0.001.06 [11/30/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of iWD Rules.

Corrections and Modifications

This release includes the following corrections and modifications since the previous release of this software:


An Undeployed Changes warning is now correctly displayed in iWD Manager when a rule template has been changed. (ER# 243391851)


Top of Page


Release Number 8.0.000.20 [09/17/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of iWD Rules.

Corrections and Modifications

There are no corrections or modifications included in this release.

Top of Page


Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Do not use the word end in rule language expressions. Using end causes rule parsing errors.


The Business Context Management Service ignores the setting of maxPriority. As a result, prioritization rules can set priority value above that setting.

Workaround: Use a rule condition to check if priority is <= the desired maximum value, before using a rule action that increases priority. You can use the Priority is "{operator}" "{priority}" condition that is supplied in the Standard Rules Template as a way to control that the priority stays below a desired maximum. (ER# 269761260)

Found In: 8.0.002.08 Fixed In: 8.0.003.09

The Note on page 185 of the intelligent Workload Distribution 8.0 Deployment Guide is incorrect. The note should state "Any of these steps are optional, however after Step 3 a process has to be assigned, otherwise the task status will be changed to ERROR_HELD. For example, a department can be assigned in a global rule or capture point rule, followed by assigning a process at the department level. Alternatively, a process may be directly assigned in a global rule or capture point rule. If a department or process is assigned in both global and capture point rules based on the same conditions, the capture point rules will override."

Found In Document Version: 8.0.002.00 Fixed In Document Version: 8.0.003.00

When a rule template has been changed, there is no Undeployed Changes warning in iWD Manager. (ER# 243391851)

Found In: 8.0.000.20 Fixed In: 8.0.001.06

Top of Page


Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see "Discontinued Support" in the Genesys Supported Operating Environment Reference Guide.


There are no discontinued features in this release.


Top of Page


Internationalization

Information in this section is included for international customers.


Double Byte Character Set (DBCS) languages are not supported in iWD Rules. (ER# 260079980)

Found In: 8.0.000.20 Fixed In: 8.0.002.08

Top of Page


Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

Top of Page