| Release Number | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 8.1.101.19 [08/27/15] – Hot Fix | X | X | X | X | ||
| 8.1.101.18 [05/13/15] – Hot Fix | X | X | X | X | ||
| 8.1.101.17 [02/09/15] – Hot Fix | X | X | X | X | ||
| 8.1.101.16 [11/12/14] – Hot Fix | X | X | X | X | ||
| 8.1.101.15 [07/15/14] – Hot Fix | X | X | X | X | ||
| 8.1.101.12 [03/26/14] – Hot Fix | X | X | X | X | ||
| 8.1.101.10 [02/21/14] – Hot Fix | X | X | X | X | ||
| 8.1.101.09 [01/31/14] – Hot Fix | X | X | X | X | ||
| 8.1.101.08 [12/20/13] – Hot Fix | X | X | X | X | ||
| 8.1.101.07 [12/02/13] – Hot Fix | X | X | X | X | ||
| 8.1.101.06 [10/10/13] – Hot Fix | X | X | X | X | ||
| 8.1.101.05 [07/19/13] – Hot Fix | X | X | X | X | ||
| 8.1.101.03 [05/24/13] – General | X | X | X | X | ||
| 8.1.100.11 [03/15/13] – General | X | X | X | X | ||
| 8.1.000.16 [05/30/12] – General | X | X | X | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.
This release note applies to all 8.1 releases of the intelligent Workload Distribution (iWD) Data Mart.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains the following new features or functionality:
This release contains no corrections and modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains no new features or functionality.
This release contains the following corrections and modifications:
Load Intraday's query to the EventLog database has been modified to prevent deadlocks occurring. (IWD-4731)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains the following new features and functionality:
This release contains the following corrections and modifications:
Because of an issue with the definition of the process_current and process_current_version views, incorrect versions of
processes were sometimes used for data aggregation, which resulted in tasks from certain departments being skipped and their GTL_STAT values not being updated. View definitions now correctly
select the current version of the process as the one with the valid_to value set in the future, instead of the one with with the largest 'version' number. (IWD-4377)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains the following new features and functionality:
This release contains no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features or functionality in this release of iWD Data Mart.
This release contains the following correction/modification:
The Load Intraday status of a task that is held, then subsequently updated, is now reflected correctly as held in the Data Mart database. (IWD-3552)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains the following new features and functionality:
This release contains no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features or functionality in this release of iWD Data Mart.
This release contains the following corrections and modifications:
To improve the performance of the Load Intraday job, three new parameters have been added to the Kettle ETL Service:
numberOfThreads—Defines the number of worker threads for the Load Intraday job. Must be a positive integer.ignoredDimensions—A comma-separated list of dimensions that are to be ignored by the Load Intraday job. Must be in lower case. defaultDimensionKey—The default value to be used for the keys of ignored dimensions. Value must be numeric, or leave as default in case of NULL.(IWD-3502)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features or functionality in this release of iWD Data Mart.
This release contains the following corrections and modifications:
A slowdown in the performance of IWD DataMart ETL jobs has been corrected by making the Aggregate Intraday plugin more efficient. (IWD-3495)
A performance improvement in iWD Data Mart has been made by disabling the TRG_MARK_STOPPED_IXN trigger. To implement the improvement,
the Event Log database schema must be updated as follows:
Services tab.Configure Ixn Custom Properties.Configure Ixn Custom Properties button.If the Event Log database is running on an Oracle database engine, you must also manually truncate the AUX_IXNIDS_STOPPED_AT table. (IWD-3490)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features or functionality in this release of iWD Data Mart:
This release contains the following corrections and modifications:
Problems with the way data from the RPT_ESP table was processed, resulting in the Prune job failing to finish and in
KettleETLService exceptions, have been addressed in this hot fix. As a result, the RPT_ESP table is no longer needed. Please read the following notes
for details of how to handle the impacts of this change as they apply to your environment.
Note 1
If the Event Log database is running on a DB2 database engine, before installing this hot fix, verify that no TRG_DELETE_RESP
trigger is defined. If such a trigger is defined, drop it.
Note 2
The Data Mart Prune job now no longer purges the RPT_ESP table in the Event Log database. This purge must now be done manually after installing this hot fix.
Do this as follows:
RPT_ESP table.Note: After the RPT_ESP table is truncated, the iWD GTL History tab will not display information about
rules' names (relating to old tasks) applied to interactions (RULE_APPLIED events). (Information about rules' names relating to new tasks will be displayed.)
If this information is needed, postpone the truncation (step 2). However, customers must
take responsibility to purge the RPT_ESP table at a later time.
AUX_ESP_RESPONDED_AT table.
AUX_IXNIDS_STOPPED_AT table.Note 3
Services tab.Configure Ixn Custom Properties.Configure Ixn Custom Properties button.Note 4
If event filtering by ID is configured in Interaction Server, Genesys advises filtering out events with IDs 193 and 194. Do this as follows:
event-filtering section.event-filter-by-id list.(IWD-3451)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features or functionality in this release of iWD Data Mart:
This release contains the following corrections and modifications:
The SQL query for Oracle and MySQL that moves data from intraday to historical tables now uses explicit column names instead of relying on the column order returned by the database engine. (IWD-3420)
Held status is now checked for tasks in all states. Previously it was checked only for tasks in the queued state. (IWD-3395)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This section describes new features and functionality that were introduced in this release of iWD Data Mart:
This release contains no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains no new features or functionality.
This release contains the following corrections or modifications:
Data Mart now performs connection validation on borrows-from and returns-to the connection pool.
Additionally, when the Oracle database is used, the Load Intraday job sets a read timeout for queries. By default
this is set to 10 minutes, but this can be changed by resetting the value of the
-DLoadIntraday.oracle.jdbc.ReadTimeout=timeout_in_miliseconds parameter for JVM. (IWD-3353)
Data Mart no longer relies on ESP call events to register prioritization or classification. This change introduces the following restrictions for naming strategies in business processes:
Classification
PrioritizationFor example, the strategy name Prioritization_custom is acceptable, but Custom_Prioritization is not.
Additionally you can now configure the size of batches in which Event Log events are processed by the
Load Intraday job. For this purpose the batchSize parameter has been added to the Kettle ETL Service service.
(IWD-3354)
An occasional problem with the Load Intraday job failing with the message Protocol violation: [id1, id2, .., idN] has been corrected.
(IWD-3345)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains no new features or functionality.
This release contains the following corrections or modifications:
iWD Data Mart now loads configuration information about distribution points in the same way as the rest of the iWD solution. See Known Issues. (ER# 319315311)
The cleanup processing of the Load Intraday job has been modified to ensure that the job can recover correctly if, before failure, task work facts are inserted. Previously, the job could not recover in this scenario. (ER# 320152051)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of the iWD Data Mart.
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of the iWD Data Mart.
iWD is now integrated with Genesys Rules System (GRS), enabling client applications, such as the IWD Business Process (IWDBP), to make requests to the Genesys Rules Engine (GRE) to have rules in the rule package evaluated at various decision points in a task�s lifecycle. This integration has led to the following changes:
Business rule templates are now created and edited in the Genesys Rules Development Tool, an Eclipse-based GUI. They are no longer created in iWD Manager.
Business rules are now created and edited through the Genesys Rules Authoring Tool, which can be launched from iWD Manager through a single sign-on mechanism. They are no longer authored within iWD Manager.
Users will still create and modify the business structure (Solution/Department/Process) through iWD Manager, but will now push any changes to the Genesys Rules System, by using an option in iWD Manager.
The iWD Business Process (IWDBP) is now updated to integrate with the Genesys Rules Engine.
The Global Task List in iWD Manager is enhanced in the following ways:
Several new filter criteria can be used to create custom filters for the Global Task List.
Any custom attribute can be added as a column in the task list, when a custom filter is created for the Global Task List.
User-friendly on-screen labels that enhance how these attributes appear on the Global Task List can be created for any iWD custom attribute. This is done within a resource file that resides under the iWD Manager web application on the customer�s application server.
The Global Task List can display an icon for each different interaction (task) media type. Out-of-the-box icons are provided for many media types, and new icons can be uploaded into iWD Manager for custom media types, or to replace any of the out-of-the-box icons that are provided by iWD.
Enhanced support for the Genesys Social Engagement solution. When the Configuration Server tenant's properties include the section iwd.profile with the social-messaging option set to true, iWD Manager automatically creates the configuration objects and executes the database updates that are necessary for social media interactions to be properly displayed in the iWD Global Task List.
A new type of service template is introduced called Generic Capture Point, that is used when an Interaction Server Integrated Capture Point is added to an iWD Solution. The Generic Capture Point establishes a Capture Point ID and Capture Point Name for the Integrated Capture Point, to ensure that interactions (tasks) that are captured through that Integrated Capture Point are visible through the iWD Global Task List, can be referenced within iWD business rules, and are properly tracked within the iWD Data Mart.
Changes to platform support. For a detailed description of the platform support changes in this release, see the intelligent Workload Distribution ReadMe.
There are no corrections or modifications in this release.
This section provides the latest information on known issues and recommendations associated with this product.
iWD Data Mart loads configuration information about distribution points from the DistributionPoints lookup table
but the rest of the solution uses the distributionPoints lookup table (with a lower case 'd').
To allow Data Mart to load the distribution point information, it is necessary to create two lookup tables under the same
managed tenant: distributionPoints and DistributionPoints and to have the same set of
distribution points described in both. (ER# 319315311)
| Found In: 8.1.100.11 | Fixed In: 8.1.101.03 |
When initializing the iWD Data Mart database on MSSQL, the database server will issue a message indicating that the index is too long. This error can be ignored. (ER# 258677018)
| Found In: 8.0.000.20 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see "Discontinued Support" in the Genesys Supported Operating Environment Reference Guide.
Firefox 2.0 web browser is no longer supported.
| Discontinued As Of: 8.1.000.16 |
Apache Tomcat 5.5 is no longer supported.
| Discontinued As Of: 8.1.000.16 |
IBM Websphere 6.1 is no longer supported.
| Discontinued As Of: 8.1.000.16 |
Java 1.5 is no longer supported.
| Discontinued As Of: 8.1.000.16 |
Information in this section is included for international customers.
There are no internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
intelligent Workload Distribution 8.1 Deployment Guide describes deployment procedures for all intelligent Workload Distribution components.
intelligent Workload Distribution 8.1 Data Mart Reference Guide describes the data schemas that compose the iWD Data Mart.
intelligent Workload Distribution 8.1 iWD Manager Help is a guide to the iWD Manager user interface.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up to date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.