Release Note

intelligent Workload Distribution

7.6.x

Genesys Telecommunications Laboratories, Inc. © 2009–2015

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.101.41 [03/10/15] – Hot Fix X         X
7.6.101.38 [04/15/14] – Hot Fix X         X
7.6.101.37 [10/21/13] – Hot Fix X         X
7.6.101.36 [07/26/13] – Hot Fix X         X
7.6.101.35 [02/20/13] – Hot Fix X         X
7.6.101.32 [09/27/12] – Hot Fix X         X
7.6.101.30 [08/16/12] – Hot Fix X         X
7.6.101.29 [07/26/12] – Hot Fix X         X
7.6.101.28 [04/26/12] – Hot Fix X         X
7.6.101.26 [02/16/12] – Hot Fix X         X
7.6.101.25 [11/28/11] – Hot Fix X         X
7.6.101.23 [09/23/11] – Hot Fix X         X
7.6.101.21 [09/02/11] – Hot Fix X         X
7.6.101.20 [07/14/11] – Hot Fix X         X
7.6.101.19 [06/10/11] – Hot Fix X         X
7.6.101.18 [05/26/11] – Hot Fix X         X
7.6.101.17 [03/02/11] – Hot Fix X         X
7.6.101.16 [02/21/11] – Hot Fix X         X
7.6.101.15 [02/07/11] – Hot Fix X         X
7.6.101.14 [01/28/11] – Hot Fix X         X
7.6.101.12 [01/07/11] – Hot Fix X         X
7.6.100.42 [12/21/10] – Hot Fix X         X
7.6.101.11 [12/09/10] – Hot Fix X         X
7.6.101.08 [10/15/10] – General X         X
7.6.100.41 [11/23/10] – Hot Fix X         X
7.6.100.36 [09/21/10] – Hot Fix X         X
7.6.100.35 [09/02/10] – Hot Fix X         X
7.6.100.33 [08/03/10] – Hot Fix X         X
7.6.100.28 [06/22/10] – Hot Fix X         X
7.6.100.27 [06/14/10] – Hot Fix X         X
7.6.100.25 [05/13/10] – Hot Fix X         X
7.6.100.24 [04/26/10] – Hot Fix X         X
7.6.100.23 [04/06/10] – Hot Fix X         X
7.6.100.22 [03/15/10] – Hot Fix X         X
7.6.100.21 [03/09/10] – Hot Fix X         X
7.6.100.20 [02/09/10] – Hot Fix X         X
7.6.100.18 [01/11/10] – Hot Fix X         X
7.6.100.14 [10/16/09] – Hot Fix X         X
7.6.100.12 [09/16/09] – Hot Fix X         X
7.6.100.10 [08/31/09] – Hot Fix X         X
7.6.100.08 [07/07/09] – General X         X

Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 7.6 releases of intelligent Workload Distribution (iWD).

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 7.6.101.41 [03/10/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


For Oracle only—Further modifications have been made to harden the fix provided in EVO-3370 by improving the handling of scenarios in which gaps occurred in the generated ADT_EVENT.ID values. As a result the following deployment procedure must be carried out when this hot fix has been installed.

  1. Make sure that all iWD components are stopped.

  2. Create new column in adt_event table in the runtime database:

      ALTER TABLE adt_event ADD (idseq NUMBER(38,0))

  3. Populate the newly created column with the following data:

      UPDATE adt_event SET idseq = id

  4. Create an index on the newly created column.

      CREATE INDEX adt_event_idseq ON adt_event (idseq)

  5. Find the maximum value of the id column.

      SELECT MAX(id)+1 FROM adt_event

  6. Create a sequence using the result of the previous step as a start value.

      CREATE SEQUENCE id_sequence START WITH <max_id_value>

  7. Create a trigger for populating the idseq column:

      CREATE OR REPLACE TRIGGER adt_event_identity_trigger

      BEFORE INSERT ON adt_event

      FOR EACH ROW

      BEGIN

        SELECT id_sequence.NEXTVAL

         INTO :new.idseq

         FROM dual;

      END;

(EVO-3385)


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Release Number 7.6.101.38 [04/15/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


A problem that caused orphaned tasks to be left in Data Mart I_TASK_FACT tables has now been corrected. (EVO-3370)


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Release Number 7.6.101.37 [10/21/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


A problem that caused priority changes over time not to be reflected in Data Mart TASK_EVENT_FACT tables for restarted tasks has now been corrected. (EVO-3367)


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Release Number 7.6.101.36 [07/26/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


iWD now provides the Microsoft SQL JDBC driver for Java 1.6+ as the default JDBC driver for MSSQL database. Previously, the iWD Aggregate Historical Data Mart job was throwing java.lang.OutOfMemoryError exceptions, due to a memory leak in Microsoft SQL JDBC driver.
If you are using Java version 1.5, you must replace the JDBC driver as follows:

  1. Download the JDBC driver from the Microsoft website. See http://go.microsoft.com/fwlink/?LinkId=245496.
  2. Replace the existing JDBC driver in <deployed iWD application directories>\WEB-INF\lib directory of your application server (for example, <Tomcat directory>\webapps\evo.cmc.web\WEB-INF\lib). Replace the driver in all applications, including iWD Runtime.
  3. Restart the application server.
(EVO-2961)


The iWD Aggregate Intraday job no longer throws java.lang.OutOfMemoryError exceptions.

(EVO-3281)


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Release Number 7.6.101.35 [02/20/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Logging levels have been increased in order to identify why duplicate Capture IDs are generated in the GTL_Task table of the iWD Archive database. (ER# 312615947)


A problem that caused the archiving service to fail has now been fixed. Previously, in some configurations, the archiving service could fail with the following message:

java.lang.Integer cannot be cast to java.math.BigDecimal

and a manual workaround was recommended in ER# 312213817. (ER# 312615947)


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Release Number 7.6.101.32 [09/27/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


An error in the iWD Oracle JDBC driver wrapper, because of which numeric data types were not handled correctly on some environments, was causing double entries to be created for the same task in the DataMart fact tables. The same issue also caused custom attribute values of tasks to fail to be populated in the DataMart fact tables. This is now corrected. (ER# 307158471 and ER# 303959602)


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Release Number 7.6.101.30 [08/16/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


iWD Manager now correctly reconnects to Active Directory when previous attempts to connect fail by timing out. Previously in this scenario, the application had to be restarted. (ER# 305134855)


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Release Number 7.6.101.29 [07/26/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


A problem with failure of archiving in some environments has been corrected. This failure was accompanied by a java.math.BigDecimal cannot be cast to java.math.BigInteger exception which resulted in events failing to be deleted. (ER# 303169667)


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Release Number 7.6.101.28 [04/26/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


iWD Database Service connection pool attributes are now exposed through JMX extensions. (ER# 298356461)


iWD Load Historical job no longer presents duplicate values. Previously, duplicate values appeared in the Historical tables, which caused the job to fail. (ER# 295645877)


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Release Number 7.6.101.26 [02/16/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


IBM WebSphere 7 is now supported. To use iWD 7.6.101.26 with WebSphere 7 it is necessary to copy the contents of the support/websphere7/webapp/WEB-INF/lib folder to the WEB-INF/lib folder of both the iWD Manager and the iWD Runtime Node Java applications before creating the WAR archives.

If you are using IBM WebSphere 6.x, copy the contents of the support/websphere/webapp/WEB-INF/lib folder to the WEB-INF/lib folder of both the iWD Manager and the iWD Runtime Node Java applications, before creating the WAR archives.


iWD Manager now correctly works with Internet Explorer 8. Previously, when creating linear rules, it was not possible to select an action from the dropdown list.(ER# 291666004 )


iWD Web Service Distribution Point is now added to the installation package. To use it:

  1. Stop the application server.
  2. Copy the JAR files to the web.application/WEB-INF/lib folder (both manager and runtime).
  3. Start the application server.
  4. Log in to iWD Manager.
  5. Under the System tenant, select the Modules & Components page.
  6. Create a new module and assign the Webservice Distribution Point service to it.
  7. Save the module.
  8. Modify your managed tenant, assign the new module to the managed tenant, and save the tenant configuration.
  9. Select the Services page.
  10. Modify the solution and add the new module.
  11. Under Services, create the Webservice Distribution Point.
  12. Proceed as described in the iWD 7.6.1 to iWD 8.0 Migration Guide.

(ER# 291139379)


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Release Number 7.6.101.25 [11/28/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


iWD Manager no longer displays an error message when holding, resuming, canceling or restarting a task. (ER#s 283964376, 283514200, 276033281)


iWD Manager memory leaks have been corrected. Previously, regular use led to a significant memory leak in the browser.

Note: There are still some scenarios where the browser is slightly leaking memory, such as rapidly clicking through the tree view and not allowing the page to load. However, this should not affect daily work since this is not a usual work scenario. (ER# 280039537)


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Release Number 7.6.101.23 [09/23/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


iWD Runtime Node no longer encounters out of memory issues when transformation scripts are used in Capture Points. (ER# 282199661)


iWD Data Mart's Maintenance job performance has improved. Previously, the job ran slowly in some configurations. (ER# 281116157)


iWD Manager now works correctly with Internet Explorer 8. (ER# 279976219)


A new configuration option, autoSyncOnDisconnect has been added to the Genesys Synchronization Service. The default value is enabled. If this option is disabled, the Synchronization Service will not perform synchronization if the connection to Genesys is lost and then restored. (ER# 271357259)


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Release Number 7.6.101.21 [09/02/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of intelligent Workload Distribution.

Corrections and Modifications

This release includes the following corrections and modifications:


In this release, interactions are no longer submitted twice for restarted tasks. (ER# 280415447)


iWD no longer includes incorrect task details in some TaskCreated and TaskCanceled messages sent via the JMS Capture Adapter when an output Transformation script is enabled. Previously, the attributes for one message sometimes overwrote the attributes of another message that was being handled at the same time. (ER# 280849538)


iWD now correctly sends task progress and task completion messages to the message queue via the JMS Capture Adapter. (ER# 281109237)


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Release Number 7.6.101.20 [07/14/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


iWD Data Mart now correctly populates the H_TASK_AGE_FACT_DAY table. Previously, an incorrect function was used in Kettle ETL jobs, resulting in incorrect data. (ER# 275266904)


The iWD Data Mart Load Intraday job has been corrected. Previously, the job did not work properly, which resulted in several tasks being left behind in the Intraday tables. (ER# 274098060)


iWD Manager memory usage on Internet Explorer 7 has been improved. Previously, Internet Explorer 7 was not freeing memory, which resulted in degraded performance of iWD Manager over time. (ER# 272931420)


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Release Number 7.6.101.19 [06/10/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


iWD Data Mart now correctly handles the situations where two or more tenants have the exact same set of Contracts and Processes. (ER# 273081303)


Backup services now properly return to standby mode when the primary services are reactivated. Previously, the backup services remained running in primary mode. (ER# 271857021)


iWD Data Mart performance has been improved on Microsoft SQL databases for the Load and Maintenance jobs. (ER# 270393886)


The iWD Data Mart Load Config job has been improved. Previously, this job did not correctly handle locale-specific numeric formats. (ER# 26977469)


The iwd_messages.xsd has been corrected. In previous releases, the iwd_messages.xsd incorrectly specified that certain elements had to be included in some messages. (ER# 269289559)


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Release Number 7.6.101.18 [05/26/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Aggregate Historical job now correctly handles large amounts of data. Previously, the job might become stuck while processing large amounts of data. (ER# 273394685)


To avoid a value too large for column error in the ETL Aggregate Statistics job, replace ${GTL_EXT_STAT_SERVICE_ID} with ${GTL_STAT_SRV_ID} in custom ETL scripts. (ER# 272250628)


In Microsoft SQL Server and MySQL deployments, newly created iWD Runtime Databases now use the BIGINT, rather than the INT, data type for the ID column in the ADT_EVENT table and the EVENTID column in the ADT_EVENT_PARAMS table, to ensure that a sufficient number of integer-type primary keys will be available for large numbers of audit events and event parameters. For existing Microsoft SQL Server and MySQL databases that include large numbers of audit events and event parameters, manually change the data type for these columns from INT to BIGINT. (ER# 271367014)


When the Statistics Adapter service has no data to process, it no longer starts multiple times per second on each activation. (ER# 270538761)


iWD Manager now displays the Undeployed Changes warning when a custom function in a rules template is updated. (ER# 268756075)


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Release Number 7.6.101.17 [03/02/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Primary and Backup Distribution Points now function correctly. Previously, both Primary and Backup Distribution Points were active at the same time. (ER# 268602107)


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Release Number 7.6.101.16 [02/21/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


iWD Data Mart's Load Intraday job is now tailored to use an optimal execution strategy for MSSQL Server. Previously, the Load Intraday job was very slow when dealing with large amounts (40–50 million or more) of unprocessed task audit events due to SQL Server's default query optimization. (ER# 267041038)


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Release Number 7.6.101.15 [02/07/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


iWD Data Mart no longer adds +1 day to all date fields during the loading of facts when the timezone has a negative offset (such as GMT-8). If your iWD Data Mart instance was affected by this issue, please contact Genesys Customer Care to obtain a script and instructions on how to correct the task facts. (ER# 267214845)


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Release Number 7.6.101.14 [01/28/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of intelligent Workload Distribution.

Corrections and Modifications

This release includes the following corrections and modifications:


It is now possible to put tasks that are in the Assigned state into the Held state. (ER# 266965676)


iWD's Interaction Server Connector now correctly handles disconnections with Memcached servers when Memcached event buffer is being used. Previously, a disconnect could cause an error situation, due to which distribution points would not be able to process tasks. (ER# 265917965)


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Release Number 7.6.101.12 [01/07/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Load Historical job now runs successfully when started by schedule (by a CRON scheduling expression). Previously, this ETL job would fail when it was started by schedule and would log an Unable to load the job from XML file error. (ER# 264767713)


iWD now correctly handles duplicate keys in the I_TASK_QUEUE_FACT_15MIN aggregate table. Previously, duplicate keys caused the Aggregate Intraday job to fail. (ER# 264707526)


iWD now correctly imports the configuration XML file when a business rule contains more than one condition or action based on the same rule template. Previously, when this occurred only the last condition or action was imported. (ER# 254897412)


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Release Number 7.6.100.42 [12/21/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of intelligent Workload Distribution.

Corrections and Modifications

This release includes the following corrections and modifications:


iWD now correctly handles duplicate keys in the I_TASK_QUEUE_FACT_15MIN aggregate table. Previously, duplicate keys caused the Aggregate Intraday job to fail. (ER# 264707526)


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Release Number 7.6.101.11 [12/09/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of intelligent Workload Distribution.

Corrections and Modifications

This release also includes the following corrections and modifications:


Changes made to manually edited rule names in the configuration XML file are now visible in iWD after the XML file is imported. Previously, when the configuration XML file was exported, manually edited, and then imported, any manual changes made to rule names were ignored and were not visible in iWD Manager after the XML file import occurred. (ER# 256301019)


The descriptions of iWD custom rule functions are no longer overwritten with function names during the import of the configuration XML file. (ER# 256022669)


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Release Number 7.6.101.08 [10/15/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of intelligent Workload Distribution.

Corrections and Modifications

This release also includes the following corrections and modifications:


The iWD Data Mart aggregate and intraday ETL jobs no longer reset the Java timezone to Greenwich Mean Time (GMT) during execution. (ER# 260670125)


The Business Calendar method add() now supports the addition of negative values (subtraction). (ER# 260414100)


iWD now trims custom attribute values that are longer than 255 characters. (ER# 259822734)


If an error occurs during the application of classification or prioritization rules, the task status is changed to ErrorHeld. Previously, the status was not changed in this scenario. (ER# 259610480)


Error handling in iWD Manager has improved during configuration import. Previously, importing old configuration exports led to exceptions in iWD Manager. (ER# 257983836)


Genesys Statistics Adapter now supports Configuration Server 8.x. (ER# 250559462)


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Release Number 7.6.100.41 [11/23/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:


iWD is now able to process updates for distributed tasks when running under high load on Microsoft SQL. Previously, iWD was not able to process updates for distributed tasks under these conditions. (ER# 263336875)


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Release Number 7.6.100.36 [09/21/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:


Incoming messages are no longer lost due to database locks. (ER# 259490976)


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Release Number 7.6.100.35 [09/02/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:


The ability to restart a task that is already in a Completed state (introduced in release 7.6.100.27) can now be disabled. A new property, allowRestartCompleted has been added to the Capture Point service. Select this option to enable the functionality that allows for completed tasks to be restarted. Clear this option if you do not want completed tasks to be restarted. (ER# 258423722)


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Release Number 7.6.100.33 [08/03/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:


This release of iWD contains an updated version of the Xync tool only. It contains the following updates:

This tool is compatible with version 7.6.100.24 (and above) of iWD.


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Release Number 7.6.100.28 [06/22/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:


It is now possible to use memcached (see http://memcached.org/) as a buffer to store events that come from Genesys Interaction Server. Two new properties were added to the Interaction Server Connector to support this feature:

(ER# 254534345)


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Release Number 7.6.100.27 [06/14/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of intelligent Workload Distribution.

Corrections and Modifications

This release also includes the following corrections and modifications:


When Microsoft SQL Server is used as the database engine, iWD now automatically uses the NOLOCK feature for query statements. (ER# 254478759)


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Release Number 7.6.100.25 [05/13/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of intelligent Workload Distribution.

Corrections and Modifications

This release includes the following corrections and modifications:


Error handling has been improved for the ETL Job Load Historical. Now, if the previous run of Load Historical has failed for any reason, the next run will be able to run correctly and finish processing the data. (ER# 248299652)


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Release Number 7.6.100.24 [04/26/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of intelligent Workload Distribution.

Corrections and Modifications

This release includes the following corrections and modifications:


Copied rules and decision tables can be moved up and down in the rules list by using the arrow buttons. Previously, rules and decision tables that were copied from existing rules and decision tables could not be moved in this way. (ER# 250559053)


The issue with ghost interactions has been resolved. A standalone tool has been provided for the removal of ghost interactions. The package name is iwd-xync-7.6.100.24.zip. Refer to the README file located in iwd-xync-7.6.100.24.zip for instructions on using this tool. (ER# 250210501)


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Release Number 7.6.100.23 [04/06/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


If an error occurs during a rule execution, the name of the failing rule is now recorded in the log of the service that called the rules service. (ER# 246152597)


The stopGhostInteractions function, originally introduced in release 7.6.100.20, now works with Interaction Server 7.6.0. (ER# 242270103)


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Release Number 7.6.100.22 [03/15/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The stopGhostInteractions function now works in multi-distribution point mode. If there are a large number of ghost interactions, it is possible that they will be removed in several iterations. To preserve interactions that might be valid, interactions that belong to deleted or stopped distribution points will not be removed.

Note: This function is only supported on Interaction Server 7.6.1. If you are using an earlier version of Interaction Server, the stopGhostInteractions function must be unchecked. (ER# 242270103)


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Release Number 7.6.100.21 [03/09/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Distribution Point now correctly calculates agent work time for tasks that are completed while the network connection between iWD and Interaction Server is down. (ER# 234893299)


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Release Number 7.6.100.20 [02/09/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


A new function, stopGhostInteractions has been introduced in the Genesys Synchronization Service to handle duplicate interactions. On each synchronization, this function checks for duplicate (or "ghost") interactions in the Interaction Server database. Synchronization takes place automatically 3 minutes after deployment.

Note: The stopGhostInteractions function only works for single distribution point environments. (ER# 242270103)


This release corrects an issue in Data Mart regarding memory leaks. Previously, Data Mart could experience memory leaks related to the accumulation of system environment variable instances. (ER# 240838888)


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Release Number 7.6.100.18 [01/11/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of intelligent Workload Distribution.

Corrections and Modifications

This release includes the following corrections and modifications:


Multiple interactions are no longer created for a single task. Previously, in rare circumstances, multiple interactions were created in the Interaction Server database for a single task.

Note: This correction requires Interaction Server 7.6.0 or higher. (ER# 240135571, 231808013)


Business Calendar rules with a placement type of Annual can now be created correctly. Previously, an error was thrown when an attempt was made to add a Business Calendar rule with a placement type of Annual. (ER# 238652510)


A 10 second timeout has been implemented for scenarios where the Apache Tomcat Server service running iWD Data Mart runtime nodes stops responding. Previously, the service would show as Started but remain unresponsive. (ER# 237474668)


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Release Number 7.6.100.14 [10/16/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The SOURCE_DUE_DATE_KEY and SOURCE_DUE_TIME_KEY fields are now present in the iWD Data Mart tables. (ER# 235908673)


The cancelTaskByBrokerId and cancelTaskByCaptureId Web Service Capture Point functions now enable you to a specify a reason for canceling the task. (ER# 23346161)


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Release Number 7.6.100.12 [09/16/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. This section describes new features that were introduced in this release of intelligent Workload Distribution.

Corrections and Modifications

There are no corrections or modifications in this release.

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Release Number 7.6.100.10 [08/31/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release of this product. This section describes new features that were introduced in this release of intelligent Workload Distribution.

Corrections and Modifications

This release also includes the following corrections and modifications:


The parameter types are now correct for the updateTaskByBrokerId and updateTaskByCaptureId methods of the Web Service Capture Adapter API. Previously, the parameter types were incorrect for these methods, rendering them unusable. (ER# 233454773)


The maximum value of the priority_key in the PRIORITY table in the iWD Data Mart database is now 50000. (ER# 231908574)


Encrypted passwords are now imported correctly in new (blank) tenants. In previous releases, the encrypted password was saved to the iWD Configuration database in its encrypted form. (ER# 231774051)


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Release Number 7.6.100.08 [07/07/09] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of intelligent Workload Distribution.

Corrections and Modifications

This release also includes the following corrections and modifications:


iWD no longer loses information about changed queues for tasks that were routed or updated in the rest of the Genesys environment at a time when iWD was unavailable. (ER# 227821890)


iWD now uses the reconnectTimeoutSeconds parameter correctly when connecting to an IBM Websphere Message Queue. (ER# 227626736)


The Skill dropdown in iWD Manager (formerly Maestro) now works correctly when creating or modifying rules that contain an Assign Skill action. (ER# 229383698)


In this release, timezone settings for the tenant are imported and exported correctly. (ER# 226352713)


In a scenario in which the originating system updates a task at the same moment that the task is being distributed, tasks or task IDs are no longer duplicated. (ER# 226352713)


In this release, a mouse-over on the scrollbar displays the number of tasks within a chosen/filtered view in iWD Manager (formerly Maestro). (ER# 226571704)


Passwords in configuration export files are now encrypted. (ER# 229489325)


The label for TOS subprocess in iWD Manager (formerly Maestro) is now correct. (ER# 226741225)


Duplicated tasks no longer appear within the iWD Data Mart database. Previously, under some circumstances, tasks would be incorrectly duplicated. (ER# 228198001)


Previously, in some scenarios, a task could exist in the iWD Data Mart database, but not appear in the Runtime database. This issue has been resolved. (ER# 229023671)


Previously, in some scenarios, a task could exist in the Runtime database, but not appear in the iWD Data Mart database. This issue has been resolved. (ER# 229023663)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


For My SQL only—The Load Config job fails with an "EVENT_DATE_DT" is not defined error. (EVO-3388)

Found In: 7.6.101.41 Found In: 

In some configurations, the archiving service may fail with the following message:

java.lang.Integer cannot be cast to java.math.BigDecimal.

Workaround: Manually change the ADT_EVENT.ID and ADT_EVENT_PARAMS.EVENTID column types from INT to BIGINT in the iWD Runtime Database. (ER# 312213817)

Found In: 7.6.101.32 Fixed In: 7.6.101.35

Please check the maximum ID for the following fields in your iWD Runtime Database:

If any of the values is close to or exceeds 2,000,000,000, please contact Genesys Customer Care to obtain further instructions on how to update your iWD Runtime and iWD Data Mart databases.


All references to specific supported platforms (operating systems, databases, and application servers) that appear in the intelligent Workload Distribution 7.6 Deployment Guide and the intelligent Workload Distribution 7.6 Manager Help should be disregarded. Please refer to the Genesys Supported Operating Environment Reference Guide for the most up-to-date information regarding supported platforms.


The executionQueueName property for scheduled services only works within the boundaries of a single runtime node. If you have services on different nodes, this property will have no effect across the nodes.


Reprioritization rules should never be configured to set the next reprioritization interval after 0 minutes or 0 working minutes.


The distribution point uses a thread pool consisting of several threads to maximize performance. When several threads are distributing tasks simultaneously, the amount of distributed tasks might be slightly larger than the configured distributionThreshold. The amount of tasks distributed simultaneously will never be larger than the distributionThreshold plus the amount of threads in the thread pool.


iWD Database Capture Point does not support null values in the parameters of SQL statements. For example, the SQL statement update table_name set field_name = :parameter will result in an error if :parameter = null.


Be sure to verify that all SQL statements are correct and use correct syntax before using them for task processing.


The intelligent Workload Distribution 7.6 Manager Guide incorrectly states "For attributes that display a timestamp such as Task Due D/T, it is possible to view the offset from the current time by moving the mouse cursor on top of the attribute. The offset is displayed in a hint, as illustrated in the preceding image (for 19h 49m 20s ago for Task Due D/T)." The offset is displayed for Activation D/T, Task Due D/T, and Reprioritization D/T only. (ER# 279540610)

Found In Document Version: 7.6.101.00 Fixed In Document Version: 

The following properties for the Database Capture Point service are not documented in the intelligent Workload Distribution 7.6 Deployment Guide:

PropertyDescription
canceledUpdateSql The database update statement that updates the source database to reflect that the associated task in iWD has been canceled. The captureId parameter can be used to reference the particular row.
For example: update TABLE set STATUS='canceled' where ROW_ID=:captureId
heldUpdateSql The database update statement that updates the source database to reflect that the associated task in iWD has been put on hold. The captureId parameter can be used to reference the particular row.
For example: update TABLE set STATUS='held' where ROW_ID=:captureId
errorHeldUpdateSql The database update statement that updates the source database to reflect that the associated task in iWD has been put in an error held status due to an internal processing error. For example, a task may be put into an error held status if no Process is assigned to the task during the Classification phase of the rule execution. The captureId parameter can be used to reference the particular row.
For example: update TABLE set STATUS='errorHeld' where ROW_ID=:captureId
updatedUpdateSql The database update statement that updates specific attributes of a task in a special table in the source database when a task has been updated in iWD. The captureId parameter can be used to reference the particular row.
For example: update UPDATE_TABLE set PRIORITY=:priority where ROW_ID=:captureId

(ER# 249770074)

Found In Document Version: 7.6.101.00 Fixed In Document Version:  8.0

iWD Manager and iWD Runtime node do not start properly in WebSphere 7 deployments. The resolution for this issue is not currently documented in the Genesys intelligent Workload Distribution 7.6 Deployment Guide. However, it can be found on the iWD 7.6.1 Wiki.

Access the procedure, "WebSphere Application Server Settings" by copying the following link into your browser: https://sites.google.com/a/iwdlab.com/iwd7/deployment/appservers. (ER# 299843007)

Found In Document Version: 7.6.101.00 Fixed In Document Version: 

The stopGhostInteractions function only works for single distribution point environments. (ER# 242270103)

Found In: 7.6.100.20 Fixed In: 7.6.100.22

For the tenant, contract and process, and business calendar objects, the configuration database accepts IDs up to 255 characters in length, but at runtime iWD accepts IDs up to only 16 characters. An ID over 16 characters in length for these objects will cause problems. To avoid such problems, do not manually assign IDs of more than 16 characters.

Automatically-generated IDs do not cause this problem because they keep to the 16-character minimum length. (ER# 229899079)

Found In: 7.6.100.08 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued features in this release.


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Internationalization

Information in this section is included for international customers.


There are no internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up to date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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