Release Note

intelligent Workload Distribution

7.6.x

Genesys Telecommunications Laboratories, Inc. © 2009–2015

Release Number	AIX	HP-UX	Linux	Solaris	Tru64 UNIX	Windows
7.6.101.41 [03/10/15] – Hot Fix	X					X
7.6.101.38 [04/15/14] – Hot Fix	X					X
7.6.101.37 [10/21/13] – Hot Fix	X					X
7.6.101.36 [07/26/13] – Hot Fix	X					X
7.6.101.35 [02/20/13] – Hot Fix	X					X
7.6.101.32 [09/27/12] – Hot Fix	X					X
7.6.101.30 [08/16/12] – Hot Fix	X					X
7.6.101.29 [07/26/12] – Hot Fix	X					X
7.6.101.28 [04/26/12] – Hot Fix	X					X
7.6.101.26 [02/16/12] – Hot Fix	X					X
7.6.101.25 [11/28/11] – Hot Fix	X					X
7.6.101.23 [09/23/11] – Hot Fix	X					X
7.6.101.21 [09/02/11] – Hot Fix	X					X
7.6.101.20 [07/14/11] – Hot Fix	X					X
7.6.101.19 [06/10/11] – Hot Fix	X					X
7.6.101.18 [05/26/11] – Hot Fix	X					X
7.6.101.17 [03/02/11] – Hot Fix	X					X
7.6.101.16 [02/21/11] – Hot Fix	X					X
7.6.101.15 [02/07/11] – Hot Fix	X					X
7.6.101.14 [01/28/11] – Hot Fix	X					X
7.6.101.12 [01/07/11] – Hot Fix	X					X
7.6.100.42 [12/21/10] – Hot Fix	X					X
7.6.101.11 [12/09/10] – Hot Fix	X					X
7.6.101.08 [10/15/10] – General	X					X
7.6.100.41 [11/23/10] – Hot Fix	X					X
7.6.100.36 [09/21/10] – Hot Fix	X					X
7.6.100.35 [09/02/10] – Hot Fix	X					X
7.6.100.33 [08/03/10] – Hot Fix	X					X
7.6.100.28 [06/22/10] – Hot Fix	X					X
7.6.100.27 [06/14/10] – Hot Fix	X					X
7.6.100.25 [05/13/10] – Hot Fix	X					X
7.6.100.24 [04/26/10] – Hot Fix	X					X
7.6.100.23 [04/06/10] – Hot Fix	X					X
7.6.100.22 [03/15/10] – Hot Fix	X					X
7.6.100.21 [03/09/10] – Hot Fix	X					X
7.6.100.20 [02/09/10] – Hot Fix	X					X
7.6.100.18 [01/11/10] – Hot Fix	X					X
7.6.100.14 [10/16/09] – Hot Fix	X					X
7.6.100.12 [09/16/09] – Hot Fix	X					X
7.6.100.10 [08/31/09] – Hot Fix	X					X
7.6.100.08 [07/07/09] – General	X					X

Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 7.6 releases of intelligent Workload Distribution (iWD).

Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the fixes made at an earlier date, regardless of the version numbering.
The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Guide
The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.

Release Number 7.6.101.41 [03/10/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

For Oracle only—Further modifications have been made to harden the fix provided in EVO-3370 by improving the handling of scenarios in which gaps occurred in the generated ADT_EVENT.ID values. As a result the following deployment procedure must be carried out when this hot fix has been installed.

Make sure that all iWD components are stopped.
Create new column in adt_event table in the runtime database:
ALTER TABLE adt_event ADD (idseq NUMBER(38,0))
Populate the newly created column with the following data:
UPDATE adt_event SET idseq = id
Create an index on the newly created column.
CREATE INDEX adt_event_idseq ON adt_event (idseq)
Find the maximum value of the id column.
SELECT MAX(id)+1 FROM adt_event
Create a sequence using the result of the previous step as a start value.
CREATE SEQUENCE id_sequence START WITH <max_id_value>
Create a trigger for populating the idseq column:
  CREATE OR REPLACE TRIGGER adt_event_identity_trigger
  BEFORE INSERT ON adt_event
  FOR EACH ROW
  BEGIN
    SELECT id_sequence.NEXTVAL
     INTO :new.idseq
     FROM dual;
  END;

(EVO-3385)

Property	Description
canceledUpdateSql	The database update statement that updates the source database to reflect that the associated task in iWD has been canceled. The captureId parameter can be used to reference the particular row. For example: `update TABLE set STATUS='canceled' where ROW_ID=:captureId`
heldUpdateSql	The database update statement that updates the source database to reflect that the associated task in iWD has been put on hold. The captureId parameter can be used to reference the particular row. For example: `update TABLE set STATUS='held' where ROW_ID=:captureId`
errorHeldUpdateSql	The database update statement that updates the source database to reflect that the associated task in iWD has been put in an error held status due to an internal processing error. For example, a task may be put into an error held status if no Process is assigned to the task during the Classification phase of the rule execution. The captureId parameter can be used to reference the particular row. For example: `update TABLE set STATUS='errorHeld' where ROW_ID=:captureId`
updatedUpdateSql	The database update statement that updates specific attributes of a task in a special table in the source database when a task has been updated in iWD. The captureId parameter can be used to reference the particular row. For example: `update UPDATE_TABLE set PRIORITY=:priority where ROW_ID=:captureId`